I have had the last negative experience I'm going to allow myself to have here. After two years of…read morechances, I am done. Skip to the last paragraph of this review for the bottom line.
Let's talk only about my most recent experience, and not the other four visits in the last two years where two different doctors and a tech were rude and sarcastic and the front desk overcharged me, threatened a collection, and then sent me a refund check six months later once they came to agree that they did, in fact, overcharge me.
My most recent visit:
I made an urgent appointment. I was in extreme, inexplicable pain. I took notes and dated my observations in my phone so I could give the best rundown of my situation. When I offered that to dr Ayanna-something, she said "I'm not going to look at that." Like why not? I came in with such pain and anxiety I could barely speak.
Let her know I'm in extreme pain and what my anxieties are and instead of reassuring me that she'll be as careful as possible and generally, y'know, exercising bedside manners, she says "well, I'm not just going to pretend to forget everything I learned in school, so if you're not going to let me do what I need to do there's no point in moving forward." And "I'm not going to prescribe you medication just because you said so."...wtf?? Nobody even asked her for medication. I'm not a narc scamming for pills. Then, she continues to lecture me about how she's not going to accommodate the fact that I'm in pain and she's going to do what she has to do and basically I need to suck it up. Just imagine yourself in my situation--completely out of the blue, extreme pain...anxiety...asking a medical professional for reassurance...and they respond with sarcasm and essentially say your primary concern (severe pain) is not their primary concern. Disgusting.
I very nearly walked out of the office, but I was very torn between how much pain I was in and how terrible this doctor was (yeah, it was that bad of an experience).
Fast forward to the actual exam, I am literally in tears and fighting a knee jerk reaction to leap in pain and she has the AUDACITY to say to me that "I think your pain is more anxiety related and not as bad as you think."....ARE YOU INSANE??? So this medical dr makes a weak and presumptuous assessment of my situation and then has the nerve to invalidate my statement of symptoms and tell me it's mostly all in my head. The words I have to describe that kind of horrible unprofessionalism are not even appropriate for yelp or google.
On the flip side of the exam, she says not a word to me on my way out the door--not a "get well soon", or a "we'll follow up in three days to see if the course of treatment is working as intended."...she just walks out, fills out paperwork, and I leave.
Two final points: on my check in, I clicked that I wanted a chaperone in the room for the exam. During my exam, no third party was present. And on my file when I received a copy, it had been input that I "declined chaperone." That is a wrong input of information and a patients' rights violation, I'm sure. Secondly, once again, their credit card machine didn't work when I came in, so I couldn't reconcile my co-pay for the visit and should wait to be billed whenever they get to it.
I asked for a complete copy of my file and sat in my car in the parking lot while I researched better doctors. In my 1.5+ years of experience, this office is populated by rude, sarcastic, aggressive staff with no bedside manners and poor billing practices. I will never go back there again and neither should you.
