A Disappointing Return…read more I'm genuinely sad to be updating my review from 5 stars to 1 star because my stay here last year was one of the best hotel experiences I've ever had. I praised Hotel Donaldson publicly, recommended it without hesitation, returned this year intentionally, and even purchased their merchandise. That context matters because this comes from a former fan. Unfortunately, this year's stay was a dramatic step backward. The biggest issue started immediately with parking. I arrived during a blizzard, with snow piled to the curb and no visible valet staff despite valet parking being advertised. I had to self-park and then go inside to find staff, which defeats the purpose of offering valet, especially in severe weather. The following day, I asked the reception about the consequences of not moving my car due to snow accumulation and was told it would be a $30 citation (less than the cost of parking, so I rolled the dice). The next day, I returned to find my car had been towed. To be clear, I accept responsibility for ignoring posted signage. My frustration is not about being towed. It's about the lack of warning or proactive guidance from the hotel, particularly when this is clearly a known issue. When I later mentioned it downstairs at the restaurant, staff and patrons openly acknowledged that this happens often. That disconnect is avoidable and disappointing. Beyond parking, the lack of basic guest amenities became impossible to ignore. There is no microwave in the room or reliably available at all. I called reception to see if they could rewarm some soup, and was told: "Sorry, no, our only microwave has been loaned out to a long-term guest." There is also no ice machine, requiring a call to reception and a trip to the desk. "Room service" is limited to the downstairs restaurant's hours, which do not always include breakfast. The in-room technology is outdated and feels out of place in a boutique hotel charging premium rates. Last year, these were minor quirks overshadowed by exceptional hospitality. This year, they compounded into a frustrating experience, especially during a winter storm when guests are spending more time in their rooms. I'm writing this publicly not to pile on, but in the hope that it reaches someone empowered to make changes. Hotel Donaldson used to be something special. I know it can be again. Right now, though, the experience no longer matches the reputation that once made it a highlight of my travels.

It was awful!…read more About 1am, the ventilation system started rumbling and kept me awake. I got 3 hours of sleep which was not good as I had long drive that day. Employees had little interest and were not "able" to come to my room to listen. I have contacted them several times and THERE HAS BEEN ABSOLUTELY NO RESPONSE!!

This hotel is fantastic. You can tell they really care about taking care of the property and…read moreproviding guests with a great experience. The rooms are essentially mini suites with full kitchens, a nice sitting area by the tv, and filtered drinker water. Happy hour is an added bonus. Breakfast options are thoughtfully provided including some vegan options like oat milk for cereal and almond butter or peanut butter for toast. Check out the Blarney Stone across the street.

Great property! Spent the night here while traveling. Spacious room, one king, mini fridge,…read moremicrowave, Kerrigan, desk area, the shower was great. The pool and spa area were great, towels were even provided. It's located right off the interstate. Every staff member I had contact with were friendly and professional. Continental breakfast was good before hitting the road. I would recommend this property.

We booked a Moosetracks K whirlpool suite for our final stop in ND, a relaxing 1ni stay. We debated…read morebringing swimwear but decided that we'd prefer the whirlpool over a crowded pool. It was a wise choice. This is a favorite hotel for us. The "log cabin-ish" theme carries throughout, with extra focus/ detail on the themed suites. (My only complaint on the top-tier suites is that they're right at the top of the stairs and people LOVE thumping up and down them, loudly. We went with the room category down, which still has a separate whirlpool that's not in the restroom though it doesn't have a TV & fireplace specifically for said whirlpool. A fair sacrifice for a quiet room. The room was clean and spacious, with woodland creature adornments (moosetrack room). Breakfast was not worth stopping for. One pan of hot items, apples, and sweet stuff - even the blueberries were sweetened. (If you're there for the evening reception, that's definitely worth attending.) There were ample towels & outlets. It came it right at $150 after taxes/fees. We slept well & woke up refreshed, ready for our long drive.

So frustrated by my experience here. I booked and paid in advance via third party (booking.com),…read morewhich stated the hotel was pet friendly. When I arrived, the person at the front desk noticed my cat and then told me I could no longer stay there because they are pet friendly...only to dogs. When I expressed that this was literally nowhere in the policy I read, the girl shrugged and told me it was because we booked third party and gave me an excuse that there had been an incident with a cat recently, but took no responsibility for the third party website having outdated information, and did not offer to help me find other accommodations or compensate me in any way. Very stressful experience with a rude employee.

Some of the friendliest people I have ever met in my life are here in Fargo North Dakota and the…read moreHilton Garden Inn has all of the good ones. I travel all over the country and all over the world and the hello and recognition of being a diamond member was absolutely stunning. I ask for some strange requests mostly to see if people are paying attention. Years of touring in the entertainment industry has taught me... Never skimp on the details and the Hilton Garden Inn in Fargo North Dakota did not. Thank you so much for the hospitality and the wonderful picture of Patrick Swayze... The electric candles were a nice touch

Easy check-in/our, friendly staff, nice rooms, and good food. What more could you ask in a hotel?…read more We got in later in the evening and checking in was a breeze. Our room was spacious with a thick, comfortable king size bed and extra sleeping space on the pull out sofa. Everything was clean anand tidy. There is also a restaurant attached with delicious food! I highly recommend staying here if you spending a night in Fargo.

Parking was hard to find but room was clean and comfortable. As far as HS locations go this one was…read moregood. The people at check in and check out were friendly and ensured we had a good stay. The daily reception food and beverages were pretty simple, but it is always nice to have a little snack available when you come in after a long day at the office.

This location had great staff and was welcoming. Our room looked great except when we got to the…read morebed. When you pulled down the top blanket you saw the dirty messed up sheets. They made up the bed without changing the sheets. We had the manager come in and take a look and she got us a different room. So we have mixed feelings about this location. Plus we had to use our points as a Diamond member to get a couple bottles of water. Maybe another location next time.

Wow, the Jasper Hotel is gorgeous! I'd stay here again when visiting Fargo and would recommend…read moreanyone else visiting too as well!! I loved the room, I had a King side bed and it was sooo comfortable! The bathroom was spacious and there was a cute little coffee bar, fridge, closet and work desk. Everything was out together really well and I loved how bright and airy the room was. I also really liked their fitness and sauna rooms. Like wow!! Most hotels don't invest in these things while Jasper Hotel did the opposite -- they invested heavy here and also chose top quality products. I wish I had that fitness room and sauna room at my house lol. The front desk staff were also really very kind and nice. I liked there was a bar/restaurant on the main floor right by check in too. And they had a pool table on the main floor too!! So much to do, the space was utilized perfectly. Fair pricing and so clean and airy. I'll be back when I'm in Fargo again.

Stayed here for a work trip- two nights. Don't really know how I feel about this hotel…read more Rooms are nice, stayed in a studio so it was more than enough space for one person. It was also very clean. I liked the mid century modern decor. There was no hot water in the bathroom sink. No water bottles in rooms (which I prefer) but is provided in the lobby in cups. Staff don't seem to know what they're saying whenever you ask a question. They seem disorganized. Our company booked this reservation for us and confirmed with the hotel that the company credit card on file given at the time the reservation was made was to be charged at check in. When we arrived to check in, they said those instructions were not in their system and had to provide my own payment. Not a big deal as I'll get it reimbursed but shows a lack of organization and communication. Same iffy service from the restaurant staff. They seem to stand around a lot not paying attention to customers walking up or dining in. We came down for breakfast one day .... Two people and only 1 set of silverware, no salt, pepper, jam, condiments on table. We ordered the bow tie breakfast, the guy brought out our food and asked if we needed anything else. Ummmm perhaps another set of silverware? lol I had to ask for that plus salt, pepper, jam (why was the jam sooo sour?) for toast. Ordered eggs over medium... they basically cooked it hard. Sausage and potatoes were extremely salty, only ok thing was the toast. I will give them one thing- coffee is good. I ordered coffee at breakfast and another time on the way out to a meeting. Glad I didn't have to shell out my own money as this was a business trip cause food was sooo disappointing. Quality of food at Dennys would be better. Overall- I don't recommend eating at their restaurant. Hotel rooms were ok, nice lobby an bar area. Just need to work on better service overall.

This is the host hotel for the Fargo Marathon. I booked a room last September and they put me right…read morenext to a noisy party room with the party going on all day long until 10 PM when I have to get up at 4:30 the next morning to run a Race. Nicks/Nix the manager was rude, unhelpful, and argumentative. The staff could've cared less. I would absolutely not recommend staying here to anyone ever!

My first time in Fargo felt like a dream. Everyone was genuinely nice, and all the hip places…read moreDowntown were relatively new. I stayed at the Radisson, which I was skeptical about but learned that the "Blu" brand is upscale. My room was super cool. Modern, clean, and comfortable, Service was excellent. In-house coffeeshop and restaurant were both good. There was always a way to get free parking. Perfect location that's walking distance to lots of bars and restaurants. The Radisson has a reputation for being one of the better hotels in Fargo, and now I've experienced why.

My key card wouldn't work to get into the pool and no one was available to let me in. So there's…read morethat. Don't expect to go swimming at all if you planned on it.

Nice experience in decent hotel. Located in area with food and coffee options but not busy…read morecompared to downtown Fargo.

I loved staying here. The staff is so helpful and kind. The parking was always easy and available…read more It's well lit, you feel safe and comfortable. The rooms are very roomy and comfortable for any length of stay. There is a bar, restaurant, and Starbucks coffee is available daily. There is a wonderful chef who cooks delicious food for breakfast and dinner. The hotel is conveniently located right off the freeway and plenty of restaurants in a short distance. I traveled for work, so when I come back to North Dakota, I'll definitely be staying here. Loved my visit, and thank you to the Doubletree resort for making my stay enjoyable.

Horrible bathroom (first time ever the TP holder had been ripped out, BUT there was no mess because…read moresomeone had cleaned up). In addition the shower only had one temp - HOT - and the tub doesn't drain (terrible to stand in a pool of water). I let the front desk know & they were in different. It's too bad because the property looks new and the bar / restaurant / lobby are nice & it's a short ride to the airport (~15 min). It's interesting because while it looks new, the a/c was on the u it itself and never got anyone near the low setting of 61 degrees (we stayed late July w temps in mid 90s outside). Road noise from interstate was constant at night. Beds were pretty good. I didn't go in pool or gym, but both were small but looked clean.

We stayed here at the end of the holiday weekend on our roadtrip west. The location on I-94 just…read morewest of downtown Fargo and near all the retail and restaurants was good. The price on points was an excellent value for this older hotel. The gent at the front desk didn't look like he'd be good at customer service but he did a nice job not only acknowledging my platinum status but getting us an upgraded room. The two room suite was very large and in good shape in general but the bathroom needs an upgrade. The tub was very dingy and the sink faucet felt like it was falling apart. The AC worked well on this hot day. The breakfast was below par for a RI property. It was lacking many of the basics. Overall a mixed experience -more like a 3.5 but the value pushed the rating higher.

Lovely hotel. Good service. Feels Like Home and very…read morecomfortable. I am on a business trip and I love residence inn. Nice bedrooms. Nice living room and kitchen. Ability to stretch out and work easily. Breakfast in the morning is great to get going. Love this place.