Shane was awesome. I was looking for a new bike and I had a really specific set of criteria to…read moremeet. I knew exactly what I wanted. I went to 4 different shops. Shane worked really hard to get me into the right bike at the right price.

I had a race coning up in two months, took my bike in for a tune up and came out worse, gears…read moreskipping and chain falling off. I took it back a few times to get it tuned, still having the issues. They said it was likely that we needed to order a new bottom bracket, there was two weeks before the race. I asked if the parts would be in before my race the assured me it would be. The week before the race I hadn't heard anything so I called and they said it will be here no problem. Thursday before the Saturday race I called again as I had heard nothing and they said they would call me back before closing that day. No call back. Race day Saturday I had to deal with the fact my bike wasn't working and I had a horrible time. The poor communication and fact that my bike was never properly fixed was definitely disappointing and I will take my business elsewhere in the future.

Bought my bike here, excellent service and selection-I've been really pleased with my purchase.read more

I am here for the Ironman 70.3 and my rotors bent in transit. Andrew stayed late for me and…read morecompletely fixed my bike (he is insanely knowledgeable). This shop is absolutely amazing! I'm am so grateful for their kindness! They get 10 stars!!

I like this place, will go back, but only things that is very concerning is one of the guys that…read morehas a bald head is very impatient and Like many other stores Russ hays is the only bike repair store that I've been too that has a waiting list, there's ways around it though.

My wife and I brought our touring bikes on this trip around the islands. I busted my frame on the…read morebike I brought on my first ride in Sidney. The next day we were suppose to ride to Victoria. Totally bummed!!! Went to this shop first thing in the AM and revived excellent service from Conor and team. Walked out with a new touring bike and a fair price. Still made our ride to Victoria, spent the day there, then rode back. I highly recommend this shop.

Been taking my bike here for a few years, they've been really good to me and have proactively…read moregotten me some good deals on parts. communication is top notch and they've earned my trust.

I took my bicycle for an adjustment and for cleaning it. The front gear adjustment was ok, but the…read morecleaning wasn't. The chain was not clean enough, even I was charged 30 dollars just for that, and the bike itself was dirty. Next time I want my bike be cleaned just with a damp cloth I'll do it my self and save 60 bucks, 3o for the chain and 30 for the bike.

The owners always give you the best advice. Their prices are very reasonable. They always want to…read moremake sure that the bikes work well after they service your bicycles. My family and friends have been taking our bikes in for years. Never been disappointed. The best value in all of Greater Victoria. Even if I lived in Vancouver, I would my bikes into P M Bikes. Would only buy bikes from PM as well.

PM Bikes was excellent, the owner Jasi, did a simple repair on my Cannondale Lefty and said he had…read morea spare headshock in the back which he had removed after a former customer had altered his bike. Instead of throwing away the shock which was in very good shape, he offered to me for a very reasonable price of $140 ( they are $300 to $500 on Ebay USED) install was $40. He also knows a lot about Bionx bike systems and is one of the few installers that can get it done right.

Cycle Therapy and mechanic Dale saved the trip! I had a…read moretrail mishap just a few miles into a Lake Cowhich trail ride that trashed my derailer. My hubby hobbled me together in order for me to barely bike downhill into this excellent shop. They not only had the derailer, hanger, chain, cassette all in stock that I needed but helped me get back to ride for reasonable fair price. We Really appreciated the mechanic shop and nice staff. Also, there's more, if you are in the market for a bike, they also have a well stocked bicycle shop for new acoustic, or e-bikes. This is a new feeling nice, air conditioned store and also had nice cycling apparel. Extra bonus was it was next-door to Duncan market pastry and coffee shop, which was also amazing. I guess if you're gonna break down, this was the place to break down, thanks cycle therapy.

We were a walk in with a mt bike tire going flat after riding from Cowichan lake to Duncan. ALL the…read morestaff were very welcoming and the technician was a solid reputable guy with decades of experience. They changed the flat tire on the spot and had us on our way in no time. It was delightful talking to them about the trails, and all things biking and keen people .

Best bike shop on the lower island. Bob & Joel are honest, reliable experts on bikes and how to…read moremaintenance any types even if you didn't purchase from their shop. I purchased a Marin bike from this shop years ago. Super affordable to get your yearly bike maintenance if needed as my son is hard on his bike. They have been sharpening our ice skates for years and do it on the spot. By hand sharps to your profile needs. Wanna know. ASK them

My friend and I were visiting Victoria and wanted to rent a tandem bicycle to take in some nature…read more The team at Coastal Cycle were so nice and very helpful in setting us up for success! Helmets, saddle bag, bike lock, bike map, and even a spare tire we're all included in our rental. We had the best time and they even offered to take our photo when we returned! I've never taken the time to leave a review on here but these guys were so great, I knew I wanted to!

Worst customer experience I've ever had at a bike shop in Victoria. The mechanics are incredibly…read morerude. I stopped in yesterday to see if I might be able to get a new chain for my bike. That was all I wanted, yet the mechanic starts off with, "If you want everything that's wrong with this bike fixed, it'll be $225." I'm like, WHAT. I just wanted the chain fixed. He pulls out his chain tool to show me exactly how worn the chain in (yeah, I know, that's why I'm there), and we talk about that and the fact the cassette's worn. Fine, yeah, I definitely should've replaced the chain earlier. And then he says, "yeah, and your bike is pretty dirty. I don't like to work on dirty bikes." But it's ok, they'll wash my bike for $40. I was willing to give them the benefit of the doubt at this point, but he kept referring to how dirty my bike was, and questioning my ability to clean it when I said I would. Again, it's a BICYCLE. I ride it over 40km every single day. It's going to be dirty. I agree I should clean it before I bring it to the mechanic, and that's my fault, but I had to keep hearing about it over and over and felt really shamed. Thank goodness they didn't actually have the time to complete my repair, because I'll never go back.

Easy to miss but once you remember where exactly it is and how to get there they are one of the…read morebest repair shops in Victoria and worth the effort to find. Helpful clear advice balanced to the level of understanding of the owner. Heck they will even offer advice for the DIY folks. Their basement parts and work room is more organized than the VGH operating ward! The guy could hire himself out to feung shui my garage anytime.