I recently went to Bree Salon a couple of months back on April 13th to see stylist Beth Simpson photo below). I arrived at Bree Salon to get a full foil root touch-up from Beth Simpson. I was not informed as to how she had labeled the appointment. While at my hair appointment I informed Beth Simpson that I was starting to lose more hair than the common amount most women would lose when they highlight their hair. As someone who has been highlighting my hair for over 15 years, I know what to expect after a hair service. Beth Simpson told me "well it's a good thing you have so much hair to cover it up. It's probably because you are postpartum" and continued walking to mixing my hair color while laughing. At that time I was ONE YEAR postpartum. Losing hair one year after is not common and not the reason for the hair loss. Beth Simpson instead of not completing the normal process of foiling my hair to get it the blonde I requested or to match my already highlighted hair she decided to just color my roots. As I am NOT a licensed hairstylist I didn't know what to expect. During the first washing session, she went into the back room "to get a toner". I then had the owner Stefanie of Bree Salon come out acting like she was looking around the sink area to look at whatever was done to my hair. She then went back into the mixing room to speak with Beth Simpson(which I could hear) about what Beth Simpson should do next to fix my hair. Beth Simpson came out and put a "toner" on my hair. Let me sit at the sink station then washed it out. Beth Simpson then decided to inform me that what she did, did not come out the way she would have liked it to. So she then had me go back into her chair to COLOR my hair AGAIN!!!!! This caused me large amounts of chemical burns, blisters, and peeling. The second time coloring my hair in under three hours it once again didn't come out the way I wanted it. It caused me severe scalp pain. Beth Simpson told me because she had already put so many "product" chemicals on my hair there was nothing she could do that day. So I was sent home and told I would be able to come back in two days for it to be fixed. After arriving home and seeing that I had orange roots I started to research what could be done to fix my hair. Beth Simpson did not tell me what she did what products she used or basically any information only that she messes my hair up and told me my options were limited on how i can fix it. I messaged Beth Simpson the following day to go over what could be done at my appointment on that Thursday. I received a very rude response as the first response back from Beth Simpson was "Hahaha I'm at Trader Joe's right now. I'll read this and get back to you when I can". I walked in with blonde hair and a very simple request and walked out with ORANGE roots and damaged hair! After going back and forth with Beth Simpson about how she could fix my hair she told me she wouldn't have enough time to fix it on Thursday. So thank god I had an appointment for my daughter the following Tuesday because she was not willing to help out at all or fix my hair at all!!!!! Very frustrating. Beth Simpson was not willing to fix her mistake, did not apologize, and thought it was funny by following up with posting on Instagram memes towards me regarding how to get blonde hair... Beth Simpson was so simple-minded to understand that I have had my hair done for over 15 years the correct way!
After taking the weekend to think about everything and talk with other licensed hairstylists I decided to reach out to the owner of Bree Salon Stefanie. I went in to receive a service from her to "fix" the huge mistake Beth Simpson had made. Although she explained a lot about what she was trying to do to fix it without me being a licensed hairstylist I didn't know what was actually supposed to be completed to fix this huge mistake Beth Simpson made. Stefanie put more product over the orange root, did a scalp scrub, put a toner on, and then I was on my way. However, in the lighting of the salon, it looked semi-fixed (not as orange). After one hair wash my hair went right back to being bright orange. Not only was it back to orange I was continuing to lose handfuls of hair every time I washed or brushed my hair. I spent over $500 on professional hair masks, oils, dry shampoo, and more to try and save my hair and do whatever I could to stop losing so much hair.
I went/ called 6 other location salons. I was turned down by five salons because no one wanted to touch or be responsible for the mess that was caused at Bree Salon. I had to spend almost $700.00 at another salon for them to fix my hair. On top of the money, I spent at my original appointment at Bree Salon $278.00. It took me THREE months to get a refund from the location. I never received an apology from anyone at the location. I do NOT recommend going to this salon. The owner clearly hires people who are not skilled and have very very poor customer service. read more