Aloha is super helpful with any questions we had to make sure my mom's house was insured with the…read moreright coverage. Kelly and the team always answer every question with such patience and knowledge and we always feel taken cared of. Thank you to the team!

These guys really make things difficult if you've had an accident. They require a claim loss report…read morethat takes a long time to request. I recommend not wasting your time. Other insurers, like Geico, can pull the information directly from nexislexis. Not sure why aloha west can't do that.

This is so sad how this place sucks nowadays,the worst customer service they are not even the…read moredirect people from the actual insurance they are the middle people i called to make a change on my policy and the rude @ss Ambra or whatever her name is ,had the worst attitude and customer service ,she can't work customer service she will be better cleaning houses where you don't deal with customers!!!!!!!!great job Ambra keep adding 1 star reviews to your work place!!!!!

Absolutely horrible service. We got insurance through them a while ago and they have been…read moreimpossible to work with. We've requested quotes and been met with silence. We've requested documents and been met with silence. Not sure anyone actually works there anymore. Do yourself a favor and stay far away.

Brian and his team produced Competitive pricing and a…read morebetter policy than what I had previously. Great customer service.

Brian from all access insurance got me a great rental property insurance for a property in vista…read more Because of the northern Cali fire last year, my old insurance premium had gone up 50% a year for two year straight! Brian was able to obtain a replacement insurance from safeco, with comparable coverages, and a lot less premium! Highly recommended!

Aloha! Was a great…read morecompany until Scott Purdy retired. Then they were bought by some national company - going downhill ever since... After weeks of back & forth (I kept saying we do not need $600k personal item coverage), one of their agents gave us the wrong coverage on a rental we own in Oceanside. Their mistake cost us an extra $3.5k annually. We finally changed HOInsurance, and then they finally noticed the error and wanted our business. Too bad they were great for 20+ years...

GREAT SERVICE! Recommend this Insurance Agency to All. I do NOT Like the Insurance Industry and…read morewhat it stand for But, being that the Law Requires, HATTER, WILLIAMS & PURDY AGENCY Is Stellar.

Fast, friendly and responsive. Very fortunate to get help from Nicole. Top notch company with…read moregreat customer service. Do not hesitate to go to Ken May for your insurance needs.

I had a great experience with this company. Was with another company for years and the agent was…read moreimpossible to get a hold of. Then when I finally did, she acted like she was too busy to help me. So when my insurance went up I called Ken May and they were so nice and way cheaper than the other company for the same insurance. When my sister told me that her company checked every year for the cheapest insurance for her, I was sold. Thanks

We decided to end our relationship with Ben Losin of Schulte Insurance after repeatedly struggling…read moreto reach him for assistance with our medical insurance. While he was initially usually attentive, over time it often took several days for calls and emails to be returned, which made navigating our coverage increasingly stressful. I had shared my health issues with Ben so he was aware of my condition, which made timely and clear communication especially important. Despite this, he consistently preferred phone conversations over providing written responses to important insurance questions. We explained that having information in writing was essential for us to reference later, but this request was not accommodated. This left us feeling uncertain and raised concerns about why written communication was avoided. The challenges became even more apparent as my husband's coverage grew more complex. Instead of guiding us directly, Ben encouraged us to contact the insurance company ourselves. Without a full understanding of the intricacies of the plans, this process became frustrating, time-consuming, and stressful, especially since we had engaged an insurance representative specifically to help navigate these issues. We hope our experience can serve as a caution to others so that no one else faces similar difficulties.

Friendly, knowledgeable, helpful - totally great and easy to work with, I love family businesses!…read moreThank you so much!

I'm insured with this agency, they don't answer the phone when you need them (like during a…read morewildfire!) they don't stay open during their posted business hours, they don't leave an out of office message or sign on the door when they do leave early. On top of that, you can generally expect a poor attitude when you need to deal with them even under the best conditions. There's a lot of room here for improvement in terms of responsiveness, attention to detail and customer service. There are better companies to work with.

Roger Adams and his team provided excellent service. They are always willing to help answer any…read morequestions and concerns. I have recommended family and friends to their office and will continue to do so.

Josh was the best. He helped me out a lot! Needed my loan company to get my proof of insurance for…read moremy condo and had it all together for me!

These guys are on it. Straight to the point. They understand we are trying to make money and they…read moreknow our time is limited and valuable. I am using them for a second company I own. Thank you Vince. Keep up the good work. I look forward to a long working relationship. Best,

JP is a great insurance agent. He has always been quick to respond and quick to help when needed…read more I refer my family to him as well. If you're looking for an agent who is there for you when you need it the Jp is your Guy. Jp Thanks for all your help anytime I've needed it.

I've been with this specific agent for almost 10 years, I used to be happy, no complaints and…read moreeverything went smooth. Now, you actually can't get ahold of anyone, I've left several messages without a call back on multiple occasions, if you get lucky and someone answers it also seems super unproductive. I requested assistance with billing and was transferred then the billing dept line hung up and I was unable to get back through, it had proven to be extremely frustrating and def not customer focused at this time. I need to make policy changes and that's like pulling teeth because again, no one answers. I wouldn't recommend this specific agents franchise if you need someone who's more hands on and available.

Awesome service ! JoAnn took the time to explain my coverage and made sure that I received the…read morecorrect amount of insurance necessary to take care of all my future concerns. Her kindness and people skills are an asset to your company. I have 2 companies policy with her and will refer all of my business professionals to her. It's not just about selling a policy with her, it was about building a professional relationship and that's very impressive.

Awesome Lady to work with JoAnn is always available to assist with questions or concerns, I am…read moregrateful to know her. Professional patient and kind. She knows her stuff. Rebecca C.