This was my first time going to MiGente to do my taxes. I had heard really good things about the people who work there. There are also bi-lingual and in our small community that's awesome. My mother went with me to do my taxes- she had gone there for many years. She did say that they hired new people, so maybe that is why my experience was okay. The gentlemen that was performing my taxes was nice, and courteous but lacked confidence and i could tell. But I've been there before so I just hoped he new what he was doing. Finally came time to give him my bank info so that I could get it direct deposit. He must not have known how to read the check because he added the check number to my account number. That delayed my refund 3 weeks!!! So my refund took 6 weeks! When I would call to see what was taking so long the woman on the phone suggested I look online at the IRS website. That wasn't much help. So if you had a problem with your taxes i doubt they would be helpful. I finally realized the bank info was incorrect when a friend look over my taxes and said the account number was too long. Wont be going there next year and not because he input the info wrong but because they were not helpful at trying to find what was going on with my refund. Very disappointed in the Customer Service/ helpfulness of this business read more