Mark did an excellent job for my service requested. Did above and beyond in waiting until the person that he was serving to exit the premises seeing that the respondent was not cooperative. Thank you Mark! read more

After paying a specific costly sum which was not brought to the first discussion in regard to full pricing but left out. There should not be any errors at all. Furthermore, didn't reach out via email about what needed to be clarified or even changed the errors when pointed out but blamed the customer(s) rather than reaching out and inquiring on what needed to be clarified via email and/or at least call to ask (as was requested on the order forms). Thus, it was an okay service, but I wouldn't recommend using again due to the lack of thorough communication. read more

Mark did a great job of timely communication and ultimately served the defendant timely. He provided updates and was on top of the process. Although I was very happy with the delivery of his service, I do think I would have wanted him to be more transparent with his fees. The initial fee is low, however, the add-ons to the service to get the individual defendant served and to file the paperwork with the court did add up. I didn't know the right questions to ask because this was my first rodeo, however, a conversation and pricing transparency would have been helpful. Having said all that, would use him again. read more

I hired Mark to serve court papers to someone who ripped me off and who was impossible to serve as he was hiding in his home (not opening the door and evading the former processor server for weeks.) Mark was able to conduct some surveillance and staked out the house. He then followed the individual and his wife driving out of the house and was able to trap them and serve them in style. I am so grateful for Mark's help. He succeeded where others have failed! I highly recommend his services. read more

The most unprofessional and rude service I have ever received in my life, from a so called professional. I am beyond disappointed and enraged in Mark McManus' 'service'. Never in my life have I experienced such a disgraceful service. The local McDonalds worker is kinder to me than this man. I warn you off using this company if you want someone compassionate and professional to help you. read more

Hidden Fees?! I'm sorry but one thing I really can't stand is a company telling customers that it will cost this amount for this service, knowing that it is not actually going to cost that amount. read more

UPDATE: What a wonderfully mature and productive response from Mark himself! I sure do look stupid now...right? This review is in reference to my experience with Prosrver and Mark McManus as a document service provider for a small claims case. I can never, ever recommend Prosrver for their document service. The first time I talked to Mark on the phone, I could tell that there were going to be communication issues with him. I was speaking to an introvert who just couldn't understand why someone wouldn't know his company's policies and procedures when he was clearly thinking them so loudly within his own thoughts. But I thought that the process would be quick and easy regardless. First of all, the pricing as is displayed on Mark's website is not accurate. The price for the most basic process service I paid was $85 (he's since raised the price to $95). Only upon checking out was I given the full, actual price. Mark charged a fuel surcharge of $5.20 and multiplied it by 3 to charge $15.60. Mark required me to scan the papers I needed served, upload them to his portal, and charged me for printing $2.03. What great communication between business and customer, right? Mark has a "credit card fee", and let's look at his stellar math in calculating it: he charges a "3.95% credit card processing fee", which he calculated on my invoice to be $3.95, with a "quantity of 1.02." Mark added the $3.95 charge to his estimated quantity of 1.02, to arrive at a total small extra charge of $4.03. It's a good thing I hired a professional to do all of this complicated nickel and diming, because this math sure is going over my head. My total was $106.66, and the judge ended up not rewarding it to me even after I won my case. The serving process was the real beauty of Mark McManus's Prosrver. Mark receives my payment, gets back to me quickly, and tells me that he's going to serve the defendant the next day. Nice! Mark tries, fails, and sends me the invoice for the failed service attempt. He attempted service on my defendant at 9:52 PM, on a Thursday night. As amusing as it is to imagine someone knocking and ringing a doorbell on the defendant's front door, who lives in suburban Mission Viejo with two small children, late in the evening at nearly 10 o'clock at night......IT DIDN'T work! Well, I did indicate on my information form that Mark should attempt service "in the evening," so...maybe he'll try at a more reasonable hour next time. Attempt number two, Mark attempted service at the defendant's home at 11:10 AM (that's in the morning, folks) on a Tuesday. Oh boy, Mark obviously could use a bit more direction. First 9:52 PM, then 11:10 AM...I send Mark an email. "Hi Mark, thanks for the updates! Maybe for your next attempt you can attempt service around 7:00 PM, when my defendant is likely to be home?" No response from Mark, but two days later I get an email update in regards to Mark's third failed service attempt: Thursday at 12:18 PM. Another email: "Hi Mark, I know your website says that we get 'Up to 5 service attempts', so maybe for your next two service attempts you can try a time when my defendant is likely to get home, like 7:00 PM?" Mark finally deigns himself to respond to me: "OK, I'll schedule another round of attempts." Three days come and go, and I receive no update from Mark. So now I'm thinking Mr. McManus up and forgot my service request. I email again: "Hi Mark, it's been three days, have you had a chance to attempt service on my defendant yet?" Mark responds: "Do you authorize me for another round of attempts?" Here we are folks. Mark forgot about my document service, and I have the email conversations to prove it, no matter how he may try to spin it. "Yes," I tell him, "your website says I have a total of 5 attempts with my purchase." Mark: "No, I guarantee 3, if you want more attempts I'll send you an invoice." NOW I call Mark, because as obvious as his policies are to himself within his own head, I need to know what's going on: "Mark, your website says I get 5 service attempts." Mark: "No, it says 'UP TO 5.' I guarantee 3, and go up to 5 if I need extra to get the defendant to the door at the moment." "So are you going to charge me for more attempts? Yes or no?" I need to repeat the question three times for Mark to give me a clear answer: "Yes I will charge you for more attempts. Shall I send you the invoice?" I tell him: "No, I'll use a different process server, thank you." Mark: "Wow. Um, OK." Ladies and gentlemen, I used the Sheriff department. A flat $40 fee, and I kid you not, they successfully serviced my defendant on the FIRST TRY. Mark, you cannot conduct your business in this way and expect people to not leave negative reviews like this. You need to OFFER a service to people that is not inferior to sheriff department service. read more

Mark helped me get some real scumbag served who beat up my Junior high school kid with the help of his kid and older high school kid. Police reports the whole nine yards. But unfortunately I had to have him served properly for a restraining order. The guy didn't make it easy but Mark made sure he got served properly and unfortunately there was an issue with some software and updating affidavits. But Mark made sure I got all my documents in a timely manner and gave me perfect instructions on what to do with them. I will definitely use him again.... Hopefully I don't need to.‍ read more

Entertained him originally, he served just fine but filled out the wrong form and crammed all the service info onto the wrong section of the form, under a section they asked for different information even... the court is making me do it all over, with no way to see what i actually sent him to begin with via his web portal. The absolute worst customer service after sending the exact same email to him 3 times with all the documentation, and after he told me he could do what i asked a second time, then took my money..he freaks out via email like he woke up on the wrong side of the bed and literally tore me apart telling me he doesnt do this and that, only fills out the forms he feels nessesary, and complained about this and that, said hes been doing it for long time, he has this account and that account, wasting his time, ect. blah blah...refunded my money which takes 8-10 days..but now i have to wait for my refund so that his competitor can do it correctly the 1st time. Dont waste your time and money with Marc if you have anything more complicated than a mail service.. read more

THE WORST! Mark seemed friendly and competent in our initial phone conversation. Once he was paid, the nasty came out full force. Despite given specifics about the service location, he was actually trying to serve AT MY APARTMENT!!! When confronted with this outrageous blunder, he stated he would not refund my $$$, but my bank was happy to do so. This guy is a total FYI The pics he posts of strong, handsome men are NOT HIM. He's quite the opposite; beta ginger male that thinks he's clever by showing up in an Amazon Prime shirt. Total FRAUD! My original post was deleted, but I can forward if requested. read more

I am located in San Diego and was looking to serve small claim paper to another person in Newport Beach. Searched around and found Prosrver. Read some of the reviews and decided to contact Mark. He was quick to response and very professional. The process was easy. Everything was done remotely and via the internet. The defendant was very elusive and was avoiding all communications regarding the issue and refusing to pay. Mark was able to get a third party to admit he accepts mail for the defendant and sub-serve my document. He got it all on video. I woke up and saw the email and video and it made my day. Thank you Mark. Great Job! read more

I had a very difficult job that also had a time constraint. Mark didn't hesitate and immediately formulated a plan that he successfully executed on his first attempt. He was extremely helpful and his professionalism was exceptional. I highly recommend ProSRver for all your Personal and Business Process Server Needs!! read more

I don't withIf you are looking for a professional process server in the Orange County area I would highly recommend Prosrver. I had very important court papers served in less than 24 hours from my initia Mark seems like a very determined man who will get the job done! I was so pleased to read my email the very next day stating the job was successful! I think their rates are reasonable and I have no doubt I will be using them again in the future! read more

I was in need of someone to serve an individual who was difficult to serve. Prosrver was very responsive, worked with me in terms of timing and was extremely professional. I really appreciated them and would definitely recommend them to anyone. read more

After being consistently annoyed and let down by major process server companies, I was looking for a reliable individual I could use for a tough service job on an individual who had previously disputed and ducked service. Mark was extremely prompt in his replies and updates and did a great job staking out the property and getting information. We ultimately managed to get service through the attorney, but I will absolutely be using Mark in the future. read more

Stay away from this company. They never answer their phone. Marlene was super unprofessional over email and would never answer her direct line and would blame me for not giving her enough information from the beginning yet I was trying to call her to give her more info about the serving individual. STAY AWAY! read more

ProSrver took care for me something that was extremely emotionally difficult to do.. He took care of it immediately and had a detailed response of the event. Afterwards for me had online all the paperwork I needed to return to the court. I am thankful for his service and quick turn around. Worth the money spent. read more

Great company! My experience with Mark and his team exceeded my expectations. They are efficient and really fast. I upgraded for one day service and within 2 hours the person was served. I'm very happy to have found a company I can trust to get the job done! read more

I had to serve a respondent who was not easy to get to but this company offered professional manners in delivering to respondent the quickest way possible. Reliable and responsive company. I highly recommend. read more

Absolutely the best process server I've ever dealt with. Intelligent, observant and has taught me more about the process than any other server I've ever used. This guy loves what he does and it shows. Quick service, excellent communication and a valuable education I wasn't expecting. Just top of the line here! read more

Mark did a fantastic job for us. He was very reasonably priced, he made the whole process easy, and the job was done very quickly. We will definitely use him again! Thanks Mark! read more

Mark and his team are very prompt and professional. They are trustworthy and very easy to work with! They will go above and beyond to not only meet your deadline but to get the job done before the time promised! I highly recommend them! read more

Mark was extremely efficient and thorough in processing my legal documents. I was thoroughly impressed with his professionalism and judgment, making the process seamless! I will definitely use him again! Thanks for your help Mark! read more

As a civil law attorney I have used many different process servers but Mark at ProSrver set a new bar. I was provided an email link to track the progress of service and was notified electronically as soon as service was completed. The service was done the same day I gave ProSrver the documents and to top it off there was even a VIDEO!!! Skol Legal will be exclusively using ProSrver moving forward. read more

Mark did a great job and was really efficient. He was able to get everything processed on the first day and had a really easy on boarding system. Would definitely use this service again. read more

I called around to several servers and am so glad I chose Mark at Prosrver. I was very happy with the service and how professional he was when explaining to the person being served also taking extra steps to make sure everything was processed smoothly. I would highly recommend! read more

When it comes to dependable service you can absolutely count on ProSrver. Turnaround was timely, courier was reliable and professional. My needs were addressed with a can-do attitude and prompt attention to detail. I would certainly rely upon Mark and his team for tasks of this nature in the future and can give this team my highest recommendation. read more

I highly recommend Prosrver. I enjoyed the customer portal. The process was easy and efficient, and we got the results we wanted. Mark was competent and professional. If you need a process server, Mark is the man for the job! read more

I can't give enough praises to Mark and his staff. The person I had him serve was hard to find but he did it! He worked with me through my case issues and frustrations. Mark is a master at what he does and it was a privilege working with him. If you want a get-it-done guy, then Mark's your guy! read more

I don't live in LA County and I needed to have someone served. Mark made it so easy the entire way through. He kept me in the loop the entire time. The process happened A lot faster than I thought it would. Definitely recommend if you need someone served in his area! read more

I just want to say that I am very pleased with Mark's professional service. He is honest, very polite, and easy to work with. My court papers were served on the first attempt without problems. I definitely recommend Mark process agent service. read more

I referred ProSrver to a client to serve a complaint for a non responsive tenant. We were pleased with the efficiency and patience of the server and his ability to gain contact with the occupant. They were quick to locate and carry the process through. I will recommend this company again! read more

Awesome service, very easy to book and immediate response. Very professional follow up and a great way to track what you need to serve. I would definitely use them again. read more