WOW! HAVE THINGS IMPROVED!…read more I had originally posted this review in 2025: "People were nice....test was flawed; had to have a repeat of Needle Biopsy redone at, City of Hope, 2 weeks later. Won't go back. This is part of same company (RADNET) that's taken over the Jim & Eleanor Randall Breast Center." THINGS HAVE REALLY, REALLY TURNED AROUND! I was encouraged by my doctor's nurse, to give them another chance. Went back yesterday. Cannot give enough praise: the service, attitude, helpfulness, encouragement. Staff was understanding, attentive, friendly and thorough. Would now highly recommend to any woman for annual tests! Thanks to the person(s) responsible for the wonderful turn-around!

I am very dissatisfied with my overall experience with RadNet Imaging…read more I originally scheduled my MRI at the Montebello location for July 29 at 10:30 AM. However, due to a power outage, I received a last-minute call informing me that my appointment had to be moved to the Pasadena location. This was extremely inconvenient for me. The Pasadena location is much farther from where I live, and it took me almost an hour to drive there. In addition, my appointment was scheduled for around 6:30 PM or later. I arrived early and noticed that there were no other patients waiting, so I did not understand why my appointment had to be scheduled so late. I had previously asked whether an earlier appointment was available and was told that there was none. I completed my MRI. Before leaving, I specifically asked the staff at the front desk how long it would take for the report to be completed, and I was told approximately 7-10 business days. It has now been two weeks, and my report is still not available. My specialist has already requested that the report be expedited, but there has still been no response or result. I have also personally called to follow up, without any satisfactory resolution. Overall, I am extremely disappointed with the scheduling, the inconvenience of being transferred to a much farther location, and especially the delay in receiving my MRI report. Medical imaging results are important for patients who are waiting for their doctors to determine the next step in their treatment. I expected better communication, efficiency, and follow-up from RadNet Imaging.

Well, I can see how people leave bad reviews. I had a peculiar experience.. I had a MRI order for…read morehand and wrist w/out contrast. When I called to schedule it was such a daunting experience. She kept telling me couldn't schedule with out my referral. I told her I will gladly have the dr send it over since they wrote it out on a piece of paper for me and I couldn't locate it. After going back and forth for like 20minuted she FINALLY scheduled for almost a month out. I told her I really need to get in due to the pain. She told me she would add me to the list and of course never got a call. I reached out to my doctor and they happily sent the referral over..right after I got off the phone. I called back several times and no one answered. By the end of the day I called again and someone else was able to confirm they had everything. She told me she would send me a link to fill out my forms. Very kind woman in comparison to the first. THEY HAVE NOT STOPPED CALLING TO SCHEDULE MY APPOINTMENT THAT IS ALREADY SCHEDULED!! THEY ARE STILL CALLING ME TODAY AND MY APPOINTMENT ON 9/30! The right hand doesn't not know what the left hand is doing! So, again, already scheduled and I have numerous calls, emails, text about scheduling... ok A day or two before my appointment I get a confirmation email and text. Mind you my MRI was scheduled for 5:30am and I had to checked in by 5:10am. It is almost a 45 to an hour long drive for me. I get there and check in and the young lady tells me my appointment had been canceled because they didn't have my insurance approval from my doctor. At 5am after all the shenanigans I had already dealt with... I told her there must be a mistake. I have the approval, you guys just sent me a hundred confirmation emails and text.. she then proceeds to tell me that it's canceled but still in the system and that I needed to sign a paper saying that if the insurance doesn't pay them I am liable.. it's 5am! What a bunch of baloney! Ok, then she is searching and doing her thing and thank the god lord and her tenacity to get this done correctly and professionally and I truly appreciate that. After everything she got it done. We checked in, paid, sat down for two minutes and got taken to the back. Did a quick load down on the process. They have a few nice private clean rooms. They smelled good too. You change, put your belongings in the locker, quick 15min. Everyone was so kind, professional. They made it as comfortable as Possible for the MRI.. I almost fell asleep I was so comfortable. If it wasn't for the amazing people in the actually office I would have given this place a one star. Thank you for having competent professionals to deal with in person!

Edit: The address and pictures match the imaging facility I have always gone to. This is exactly…read morethe suite which they make patients go to for the breast ultrasounds and mammogram. Not to the other imaging office a few offices down that does all other kinds of ultrasounds and general imaging like for thyroid. ------- This place has always had extremely long wait times for both to book and get seen. The staff made it better but now this imaging center has changed ownership. It used to be called Jim and Eleanor Breast Center. The old posting showing the bad reviews was taken down. I suspect the same will happen to mine but hopefully this still reaches everyone. In the past year since the breast center changed ownership, the facility has grown money hungry and favors billing over patient care. I am fortunately in a stable state with my breasts so I only need yearly exams in the same concern areas. Instead of a regular screening, this facility creates reasons to bar me from getting my screening. Now I supposedly need to "restart" from a screening to a diagnostic. This is despite my treating oncologist's lab orders for a screening. All because I did not do my screening exactly "six-months" after the last. So according to this facility, I am ineligible from the screening and MUST do a diagnostic. Which means instead of coming in once a year, the facility cashes out by creating unnecessary exams. The diagnostic is one billing and the screening will be another two billing opportunities. Mind you my breasts are stable and are not anymore near showing signs of breast cancer at the moment. It has stayed the same for almost four years now. This is not an insurance issue. When I called the front desk, the lady was honest that my insurance was not the issue. Just that their "radiologist" refuses to follow my treating doctor's lab order and wants to change what I am seen for. This has never happened before in the almost decade long I have been at the facility as a patient for breast imaging. Jim and Eleanor Breast Center is no longer the same. This facility hides under the guise of wanting to do breast cancer prevention and tries to convince you that "more exams" will help you. Yet why is it that the lab work they want to perform is merely "diagnostic" for breast imaging that is obviously a "screening.." Utterly insensitive and ridiculous to keep doing a "diagnostic" which is like re-identifying problem areas in your breast but on a broader scale. Yet when problem areas are identified under the "diagnostic," you are not given the "screening" which will do detailed imaging of the problem areas. Instead, each subsequent appointment needs to be a "diagnostic." This is exactly why this facility is inept and quite frankly, dangerous for patients. Who wants to keep being told you have a problem with your breasts yet your radiologist refuses to grab detailed imaging? Do not go here and find another imaging center unless you want to keep paying unnecessary exams that delay managing your breast health.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

Parking is available in a small lot adjacent to the imaging center. Get there early to ensure…read moresmooth parking, otherwise there is nearby street parking. The check-in process was fast and friendly. After a short wait in the lobby, a tech came out and took me to a changing area. She provided clear instructions and met me immediately when I was ready to begin imaging. During the imaging process she provided clear instructions, was professional, and overall had an excellent demeanor. The entire process was fast, professional, and all staff were friendly. I received my results the same day! The imaging center was clean and well maintained.

I've been coming to this location for a few years now, I used to go to the one on Fair Oaks…read more Parking is free and easy. Staff are really friendly and considerate. Facility is clean and well managed for efficiency.

Alex handled my Xrays and Katheryn did my MRI today. Both…read morewere very professional and courteous. Made my visit Easy. Thanks guys, Ara

Clean and efficient place! It was my first time getting an MRI and I felt a bit claustrophobic at…read morefirst, but they were very understanding and gave me the option to switch to an open MRI machine, That made a huge difference for me !!! I felt much more relaxed and at ease, and I was able to complete the procedure without stress. The front desk staff were friendly and the service was fast. The radiology techs were also very easy to work with very kind, patient, and accommodating throughout the whole process. Overall, a great experience! I highly recommend this place to anyone, especially if you're feeling anxious or claustrophobic. They really go above and beyond to make you feel comfortable.

The office staff lacked professionalism and compassion during my experience. While I understand…read morethat the parking garage fees are outside of their control, patients should be informed at the time of scheduling that: 1. Parking requires a fee, and 2. The fee is not validated by the office. This information is especially important for patients coming in for diagnostic testing or medical appointments, particularly those on a fixed income. I raised this concern with the front office staff, but my comments were dismissed rather than acknowledged. Transparency and empathy toward patients would greatly improve the overall experience.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.

Everything went well. But it took me an hour to find a parking because they charge for parking and…read morecouldn't pay because I don't do debit or credit cards. And didn't have money to pay. So inconvenient. Had to park 2 blocks away where there was no charge. Was not happy because I have a brace on my bad knee because I had a fall. But the front desk lady was very nice and helpful.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

I had a great experience here! So happy I opted to go to Sono Center, the environment was very…read morecalming and the staff was friendly. I highly recommend them!

I would not recommend this place! When I want to schedule an appointment, they called me back right…read moreaway and scheduled it within an hour or two. They told me my results would come in 24 to 48 hours. It took over a week after I called 1 million times they sent me a report. There was some findings on it. I wanted to speak to the doctor. The report did not match what the doctor said to me so I made an appointment to go see a breast specialist now there was an issue they would not give me a CD so I could take with me. They send me one of those secured websites where it was impossible to download that to the doctors medical portal. The fact that they don't give you a CD was such a hassle. I still couldn't figure out how to get it and the images were completely use less. No one answers your call. No one helps you very awful customer service don't waste your money and don't be stressed. Go somewhere else.

I love that there's an Open MRI imaging center so close to work. You wouldn't be able to tell from…read morelooking at me, but I'm a claustrophobic gal, and having a place like this to help folks like me is a boon. I have been coming to Open System Imaging for the last few years, and each time I've been here, I've been met by some wonderful office staff and technicians. Recently I had to get some MRI imaging done due to my sciatica and degenerative disc disease issues, and the tech was so nice. Due to the pandemic, they are following the health guidelines and ask folks to mask up while in the premises. They also ask that we make appointments so that we aren't all huddled up inside. They also provide you with a CD for your images that you can share with your health care professional and doctor at no initial cost. I think for additional copies you'll have to pay a small fee. I love everything about this place, the only reason I'm giving it 4 stars is the parking and ease of getting in and out of their parking lot, otherwise, they get 5 stars from this gal. :) I highly recommend them for your MRI needs especially if you've got a phobia for closed places.

Came here to get an MRI scan of my back since I was in a car accident. They have parking at this…read morelocation and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again.

Avoid this place at all costs. They gave me my portion due over the phone, it was crazy, close to…read more$166.xx OOP for a second scan plus an ultrasound for ONE side after I already paid a $40 for my initial scan on both sides. Came in on my appt day and all of a sudden my portion was down to $76.xx and I absolutely questioned the receptionist over and over asking if she was sure. She checked multiple times and said yes, they probably just made an error and didn't apply my insurance correctly. Fast forward to current day, I am getting bill after bill, texts and emails for another bill due of $24.20. Sure still combined with my prior in office co-pay it is still cheaper than my initial quote, but it's the principle. I called to question it and the lady in billing seemed even more confused and said that I actually owed even MORE than that because all of a sudden, my insurance isn't covering! It's all a bunch of shady BS, corrupt billing practices. The $24.20 should be cleared off my account as I already paid what I was told to pay initially. You can't keep sending me bills for additional amounts due after the fact because you all messed up. My account was supposed to be "frozen" so I don't get sent to collections (per the billing department) while they investigate. Yet, I keep getting the same bill over and over again. I'm almost worried that if I pay it, they will just keep sending me additional bills. In conclusion, avoid this place because they apparently don't know how to file with your insurance or do proper billing. I will never return to this location again!

Everyone rightfully gave this place a 1-star review; the billing department and service is woefully…read moreincompetent and verbally combative. To put this into perspective, the office admin cannot write down addresses correctly to submit claims. This resulted in my insurance denying my claim because they never received it. The kicker is that the office has no concept of bookkeeping, thus, lost my copies of my insurance ID or even make notes for calls. So I'm on the hook for a $1,200 bill because the front office said 'we do not talk to insurance.' So the onus is on you to do their job. If you go with this medical group, bring a lawyer, cause litigation is probably the only way to get them to communicate properly.