Usually, the Breast Center is fine, with the exception of one tech person named Karen. It's funny that is her actual name because she acts like the current stereotype of a 'Karen.' She is cold, demanding, and is rough on the boobs. Personally, I can't stand her, instantly unlikable, though, unfortunately, I've had her doing my mammograms for four of the past five years. My last mammo. resulted in getting an appointment for a biopsy.
I spoke with the radiologist twice, Dr. Dansby, who I instantly trusted. However, the first appointment for this procedure, I arrived and was told that it was cancelled due to them not receiving my order. This was at 8 AM Monday. Why was I not called Friday and told they hadn't received my order? Next appointment, I arrived promptly at 8 AM and signed the paperwork in five seconds. Then I waited , being exposed to at least six other women, and finally, I was taken in at 8:35. To add yet another lack of customer service, Dr. Dansby wasn't there, and there was a different radiologist. I complained and walked out with yet a third appointment, where, supposedly, I will have Dr. Dansby. I also found out that 'they' were having a meeting, with patients waiting and waiting and waiting. WE PAY THEM, not the other way around. Plus who knows how much my insurance is going to pay this company for the biopsy. The lack of professionalism is obvious. I even spoke with the manager, and she was particularly condescending, saying I had interrupted her, when, in fact, she interrupted me. I wish I knew somewhere else to go, but I will go back. only due to Dr. Dansby, who appears to be very competent. And then I will find another mammography place to go in the future. read more