I called the store just after 10am 1/30/26 to advise that my wife and I would not be attending a…read moreclass the following day. My intent was to release the seats to other customers. I had the misfortune that Ashely answered the phone. She wasn't paying attention to what I was saying, constantly referred me to call Customer Service, and lied to me about a specific employee whom I asked if she was working was there. Ashley told me to check back after 4pm, supposedly because the three employees that I inquired about by name were not there. She was condescending, rude, and not a good representative for the company. I've shopped at this store for years, and this was my first rude and unprofessional encounter. Ashley frustrated me to the point that I decided to drive over to the store to speak with a manager. As soon as I walked in the store, I saw one of the employees who Ashley said wasn't there. I requested to speak to Ray, store manager. He walked towards me and said that he had seen me several times before. I expressed my concerns regarding Ashley, and he said that he would take care of it. Ray gave me his business card, and asked that I reach out to him if something like this happened again, to avoid me having to drive to the store. I thanked him, made a purchase and went home.

Well, this Total Wine has the same friendly and helpful service that I have come to expect from…read moreevery other one that I have been to. There is always someone asking if they can help you find something. The selection here is amazing. I will never forget the first time I went into a Total Wine. HUGE seleciton and very good prices. The staff have so much knowledge about the different products. If you are wanting wine from specific regions or you are wanting all organic, they can point you in the right direction and will take you right to products and will recommend ones they enjoy. They always have clean restrooms.

Looks like they just opened. They are offering 10 percent off all liquor and wine…read more Pretty good selection too. No frills either. They have a large variety of some interesting liquors as well. They offer this interesting bottle of deadhead rum which comes in an interesting looking bottle.

I was a regular customer until my last experience. I bought a 12 pack of Amstel Light which isn't…read moremy normal beer. I normally drink Heineken Light, but they didn't have 12 pack, so I took a chance on the Amstel. I tried to drink the Amstel but after 4 nasty beers. I checked the Best Buy date which was March 2018 & this was October. I took the remaining beers back to the store & the elder clerk told me that was the brew date not the sell date & refused to swap them out. I walked out & threw the beer away. I'll never darken the doors of this place again as they will sell you expired beer with no regret for customer health or wellbeing. This rating should be 0000 stars. You've been warned.

Crazy good selection of beer with a very knowledgeable and passionate owner. Have never seen a…read morebetter place to buy craft beer!

Great selection and knowledgeable staff. Best beer selection in Richardson, good prices.read more

I used to live in Houston, where local beer was plentiful and easily accessible. Not so much in…read moreDallas--no Kroger, Shocktop is not craft beer. This store was a pleasant surprise. It looks sketchy on the outside but has a good selection of craft beer. There are local beers like Rahr and Grapevine and a large variety of beers from larger brands like Dogfish Head. I've only met one cashier but he is super friendly and likes to talk about beer (maybe he's the owner?)

From the owner: Buy Low Food Mart carries a wide variety of craft, local, imported beer and wine selection.read more

Beer and wine only, surprised. The prices were higher for most items compared to other liquor…read morestores in the area. The selection on beer was better than most convenience stores.

Says spirits on maps but Richardson doesnt have liquor sales...looks like a decent beer selection…read morebut dont go here for liquor

This is my favorite liquor store in the area! I'm not a drinker, but whenever we have friends…read morevisiting from out of state, I make sure to stop by to grab some bottles here. They have a massive collection of everything. The prices are pretty good compared to other places, and they have a lot of variety of soju starting from $4.99 a bottle. The workers are always nice and helpful, and they give you free shot glasses if you ask. There are chasers, mixers, limes, mini liquor bottles, etc. I think they give you a 5% discount if you buy more than 6, but I'd check with them again. I first visited on New Year's Eve back in 2021 and have been a fan. It's a local shop too and much more organized than Specs down the street. Highly recommended!

A good liquor store just off Hwy 75. It's pretty big and they have a very large selection of…read moreeverything! I come by here once in a while to stock up and they always have what I need. The people working there have always been very friendly and have helped me when I was looking for a certain beverage. We stopped by on New Year's Eve and it was very busy (to be expected), but they had 2 cashiers going at once and they got us checked out in no time. Great job!

Pretty good store although seems service has slipped from years past. Inventory seems strange…read more Selection of Champagne limited? They probably have everything you need but the place doesn't feel right. Where's my years old review and photos Yelp?

Have some spirits delivered to our hotel in Oreos for a holiday party. Had to show ID and sign upon…read morereceipt but was well worth it. Thanks for a great delivery experience.

Used to be a respectable store. They had fair prices on all their products including store picks…read moreand allocated bourbons if you could get there in time. It's become one of the hole-in-the-wall stores where you won't get anything close to retails unless you're one of their favorites. And if you aren't a regular and ask for allocated bottle then get ready to spend over 300$ just to be able to buy it at retail or close to. Spent a lot of money there but they must have changed management because now it's just another who knows who type of place. Save your time and money if you're just buying something available all the time. Stick to total wine or specs.

Great liquor store with everything available at your fingertips! If you need anything Empire Liquor…read morewill have a variety of options for a blessed and pleasure some time of night.

This is a small place but the owner OSS great. Get my legs here for my Kegerator. Also they have…read moreparts for your keg machine. The service is great. No t much food here. Least expensive place in the area for kegs. The inside has keg handles and other hard to get parts. Small building. Give them a shot at your keg needs.

Bob is absolutely great, and this is the only place we go for keg and c02 refills. They even mix…read morewith nitrogen for Guinness kegs. Amazing stock of kegs for the double kegerator we bought there also- and they deliver. What's not to like?

Nice offerings throughout the store and store picks. Will go back again soon. Zzzzzzzzread more

Purchased this Stags' Leap Cabernet from Angel's for Christmas dinner.Paid $39. it tasted like…read morevinegar.So we tried to exchange.The clerk said they don't take back opened bottles.How do you know if it's bad if you don't open it?He called his manager and we were offered 4 $1 nips . Really? This is what you call customer service?I've worked in the service industry this is not Good customer service.I will not return to this store, and hope others will think twice. I had to pick a star if I could give no stars I would.