I found this place while searching online for an alternative to purchasing granite countertops at…read moreHome Depot. I initially called and the woman over the phone was sooooo helpful. It's been awhile since I've gotten good customer service over the phone and the help was knowledgeable. The next day I went in and the young guy that helped me was really great. Their prices are very competitive. I highly recommend this place to anyone looking for granite outside of big box chain stores. I've already recommended this place to the Bf's friends who are remodeling their kitchen and looking to upgrade to granite. I will change this to 5 stars if all goes well and my order is completed and a smooth transaction. Also, this place gives free estimates if you bring in your dimensions and layout!

pictures are worth a thousand words but only one word is needed:beware --please review photos below…read moreof the simple countertop installed for my office --very poor skilled install also the communication with management who doesn't take and real accountability!

I found this company on social media so I sent over a sketch for an estimate. I was surprised to…read morereceive a response the same day. The service is excellent and I can't wait for my project to be completed with the beautiful stone offered here. There is a huge selection of Granite, Quartz, Quartzite and more! There are a ton of samples and they also have some slabs in stock to choose from. The pricing is fair, the value is tremendous and I highly recommend!

From the owner: Granite Gems, LLC is a locally owned and operated family business, proudly run by a…read morehusband-and-wife team dedicated to providing exceptional customer service and quality craftsmanship. We specialize in beautiful granite and quartz countertops, offering flexible scheduling to meet your needs — with showroom and in-home estimates available mornings, afternoons, evenings, weekdays, and weekends. At Granite Gems, we believe in making every project a personalized experience, ensuring our customers receive the care, attention, and results they deserve.

What a great experience with this family run business. They were not happy until we were happy…read more Went above and beyond the call of duty to make sure the job was done right. You will not go wrong using Plastic Line Manufacturing!

I was looking for a laminate countertop for my house; someone told me about this place. The…read morecustomer service is above and beyond. They had many samples to choose from took me out back to show some other product able to work with me talk me through everything just a very pleasant experience, and I love my countertop

Overall happy. However I Had a few issues with the installation process of a sink. Issues involving…read morefairly substantial damage to the sink cabinet. However they did make things right for the most part although they did get a little defensive

Great group of people here!! They are honest on their pricing and their timelines and super…read moreprofessional ... it was great working with Andrea, Al and the rest of the team! I would recommend them to anyone!

George, your premier tech, did an outstanding AND epic job re-coating/re-surfacing our Kohler…read morebathtub! He should be distinguished as "King George" for his due diligence, his marvelous skill sets, his competence, dedication, politeness, humility, graciousness, and his stellar conduct and dignity! We truly appreciate him and his noble character!

Mice made their home inside the siding of our home. Prior to Service Doctor, we called three…read morehandymen & one builder. No one would take the job or couldn't get to us for months. We didn't have months, esp at the rate mice can populate. Service doctor came on recommendation to us by our pest control company. Service doctor understood the gravity of our situation & took care of it very quickly. The contractors were very professional & knowledgeable. Once the contractors came out to work on the issue, the problem was immediately solved in one day & I felt the cost was extremely reasonable. Also, Angie & Jena were so easy to deal with, returned my calls within the same day & were empathetic to our situation. Customer service was outstanding. They explained costs clearly, upfront & honestly. I would absolutely use them again & I highly recommend this company.

We have not ordered our cabinets yet, but so far, the service was great, they took their time…read moredesigning our kitchen with the measurements and plan we had. They didn't get 5 stars because we were there for at least 3 or 4 hours, they should have a coffee machine or at least offer customers a bottle of water. I didn't expect to be there that long, I was starving.

To start out with a positive, our kitchen looks beautiful! However, we have had major issues with…read moreCabinets To Go that cost us over $1,000 more due to them not backing promises were we told. I don't think I have ever left a company negative feedback...but do want people aware so you aren't stuck in the situation we were. We had started working with Vicky as the manager. Long story short, we send our blueprints from our architect. We were in final steps of our cabinet layout when she messaged me that she went to a competitor and was trying to get me to go over there (as she had our designs). We hadn't been happy with the service she had provided so we decided to reach out to Cabinet To Go and see who the new manager was. Gabby was the new manager and was friendly and helpful. When she checked out file, there was nothing there. So, we had to start from scratch. I was able to send her pics from when Vicky was working on things...but then extended the design process weeks longer. Fast forward, we weren't ready for cabinets yet due to our drywall not being installed yet. Gabby reached out to tell us about a sale going on the cabinets we had selected. She said they need to ship though within a couple weeks to get the discount, due to them not wanting to store them at the warehouse. I said we could house them in our basement but we were NOT going to be installing for months so wouldn't be able to open them and check them out. We were made to believe any defects or damage from shipping would be taken care when we were installingdown the road . Gabby shortly after this went on maternity leave. After that things got really messy. It was so hard to get someone to get back to us when we started to experience issues. The delivery people showed up at the wrong location to deliver cabinets. Thankfully they were willing to go to the correct address. Once our installer (separate from Cabinets to Go) started install. He quickly noticed that they had not measured correctly...the sink wasn't center to the window. He looked at their design print and said he didn't know what measurements they were using but it was completely off. Their picture made it look like our plans but measurements for cabinets were incorrect. Due to the issue, we had to order 3 or 4 more cabinets to make the layout work correctly. They also didn't figure the correct total for some of the accessory's pieces and we had to order more of those as well. We were told we would get a discount on all the items due to their error. When we got the invoice, they did not honor what they said and we were charged full price for all the accessory pieces. They also didn't make it right that their measurements were way off. We also had a few damaged cabinets and they refused to make it right because it was over 60 days. When we told them originally we could house them but wouldn't be able to install for months and wanted to make sure we were still covered. I reached out to the main company customer service multiple times...had a couple very disrespectful representatives. Long story short, we had to pay for all the cabinets that broke during shipping too....and drive 2 hours one way (twice) to get the items. Now, a month after being in our home and using the cabinets, the glass upper cabinet doors are splitting...by the glass. It's an obvious defect. And at some point appears the glass will just fall out. It's cracking all 4 sides both inside and out. I contact the Merrillville office and they gave me the headquarters again...and as suspected they said it's over 60 days even if it's a defect. They offered for us to transfer to a representative to buy new doors. I said, "No, I'm not buying new doors. I want management email to give feedback on how dissatisfied we are with the cabinets and lack of backing your product" . They told me to use the contact on the website...the generic email. So, nothing being done about the defective glass cabinets either. As pretty as the cabinets are...we would never use them again. If a company won't back their product and is rude to the customer...it's not the right company for us or for us to recommend to others. So bummed because initially I thought we were going to love Cabinets To Go. Our installer (not from C2G) was able to repair some of the damage items and he did a beautiful job...but he shouldn't have had to fix something that should have been taken care of by Cabinets To Go) We purchased 2 full sets of kitchen cabinets, pantry cabinets and for our laundry room...so even with a large order...they didn't reimburse us a dime or cover any of the damages or their errors.

One day turnaround from time contacting them. Installer was in and out within hour and did a…read moreperfect job reattaching my drop kitchen sink. Reasonably priced.

Dan is incredibly kind and professional! He came out on very short notice to confirm the…read moreauthenticity of my quartz countertop and even shared helpful tips on how to keep it clean--all at no charge. It's rare to find business owners who are this generous and genuine. Thank you, Dan--keep up the great work!

I am actually pretty go-along-to-get along; if I see something that just isn't realistic I'll bend…read more However, being a decorator and stager, I have a vision and need it to happen so with that, I also am rather particular in the service I receive. From the moment I walked into this place through the first and the second installment, I was so flippin pleased that I can hardly contain myself. Let me first start out by saying, my husband and I initially went to a place called Momax in Merrillville with awful response service. We had to call numerous times, despite visiting them a second time since no email or calls were being replied to even after they said they would reach out. We finally gave up and searched for another local countertop company. [we have connects in Illinois, but wanted to keep it local] So glad we did and found Prestige!!! The second I walked in to Prestige Custom Stone, The front door staff were very friendly and helpful ...even their beautiful lab was friendly!! Debbie came out to the showroom & approached me asking what I was looking to do, once I explained what I was trying to acquire, she asked if I'd give her a lil time to do a search and she'd be back. Within about 15 minutes she came out with an elaborate hand written list of the quartz products that she felt would match my requests. She literally took the time to hand write these items!!! In addition, she gave me a list of vendors which carried the product & where I could visit to touch, see and choose the exact quartz. Soon as we walked out the door we were approached by a gentleman asking if we found everything we were looking for; I actually did have another question. He then directed me to another guy [the owner] who graciously answered my question & some, even with us interrupting his lunch. Thankfully it was noted the one item I had a sample of would not work in the area I was looking to have done. Hubs and I took a ride out to the vendors, found the PERFECT quartz and the deal was made. The fella who was measuring everything couldn't have been nicer and more precise in all his accuracy and suggestions. Super nice guy! The guys fabricating did an AMAAAAAAZING job on the counter matching all the veins perfectly with our requested mitered edges. Just awesome!! The crew installing the counters were exceptionally fun, nice, professional, clean, placing tarps everywhere and vacuuming and wiping every imaginable area that may have been affected. They did everything right even asking 'hows this, you good with this?" We then thought to ask if they were able to take our old counter pieces and fabricate the [2 pieces] accordingly to fit our newer laundry room cabinet tops. For a small fee, they 'Made The Old Counters Work' for this space!! We were so excited!! What would have otherwise been tossed out was wonderfully repurposed by these amazing people! I can't say enough about Prestige and will DEFINITELY be recommending them to EVERYBODY & ANYBODY who needs stone surface materials. Thank you Prestige...You ROCK!!! [pun intended] The Hampton Family

I have had quartz in my homes in the past. The quality of the quartz provided by Prestige is…read moreinferior to anything I have ever had.. It's developing pit holes, scratches, and chips. The edges are terrible, not true bull nose. The patch work they did on seams stand out like a sore thumb. Run, don't walk away from this place.