Food is above average, service is semi punctual but not attentive, ambiance is open and airy and…read morecan be a bit noisy.

My daughter and I visited Otter Cove recently (6-27-2024), and unfortunately, our experience was…read morequite disappointing. My daughter's hot dog arrived cold, and after we brought it to the waitress's attention, it was returned to us seemingly refried, with the bun still cold. This raised concerns about food safety as the hot dog had already had a bite taken out of it. Additionally, while her hot dog was in the kitchen, I took a bite of my BLT and noticed something off with the bacon--whether it was an odd smoky flavor or simply due to prolonged heating, I'm uncertain. At that point, we decided to ask if we could settle the bill for our fries and drinks and find dinner elsewhere. When the waitress returned, she said they could remove the cost of the hot dog but not the BLT (that I had only taken one small bite of before deciding better of it). I asked if this decision came from the manager, but the waitress explained the manager was temporarily unavailable and she had to ask the cashier. She let us know we could wait for the manager and we did, which only took about 5-8 minutes. When a man hung up the phone and approached us, he directly informed us that the general manager had authorized a 20% discount on the BLT but that they could not remove the charge. I questioned whether they were aware that the hot dog had been returned to the fryer after being partially eaten, and if they knew about the bacon issue. He confirmed she was aware and did not correct me when I stated they had put it into a communal fryer that other people's food would also be cooked in. I reiterated that we were willing to pay for what we did consume--excluding the hot dog and the BLT--and leave, but if we were to pay for those items and still must find dinner elsewhere, I would leave a review of our experience. He then apologized and explained he was trying to fix up the place. We wished him good luck, paid for what we consumed as well as what we couldn't safely consume, and left, opting to end our evening elsewhere. Our interaction with the staff regarding this request was less than satisfactory. While the staff was apologetic, it seems they are not permitted authority to make customer service decisions on their own. The handling of our concerns, particularly regarding food quality and safety, left us disappointed. I've previously had positive experiences at Otter Cove, but this incident, particularly the practice of putting touched products anywhere near other people's food or actually IN the shared fryer, is concerning and not reflective of past visits. I hope this feedback encourages improvements in food handling and customer service.

I love this place as I always take my kids here after they get their flu shots since it's just a…read morewalk away from Hometown. Their ice cream is always great and I've never had a problem with it! I also love going to eat on the train. The last time I ate there was a while ago so I'm not sure if you can still go in the train or not but last time I was able to bring my kids onto the train!

What a great spot for some delicious, homemade ice cream! They tout their ice cream is made using…read morehanded down recipes from the former Anderson's ice cream of Joplin, MO. My salted caramel and chocolate double scoop in a waffle cone was delicious! While we didn't order any burgers, they looked yummy! Service was quick, outside they have a kiddie train and old locomotive, plenty of outside dining and a few tables inside, too. I'll certainly return when in the area again!

This is an unassuming cafe that if you didn't know was there, you'd miss it driving by. We stopped…read morefor ice cream after noticing the large twist cone featured on the front window. It was clean and simple inside with an exceptionally friendly staff. We ordered at the counter and the chocolate and twist cones were delicious and affordable at $2 each. The menu looked as expected with a variety of fried sandwiches and apps, and a few salads. Prices were reasonable. Hours are limited, closing at 7 pm for dinner, 3:00 on Saturday and closed on Sundays. It is definitely a place to return to and will be worth planning ahead to make sure to get there before 7 pm.

Omg there food is 100/10 especially there Suzy q's and cheeseburger is your passing through…read morefairland ok definitely stop by

Super creamy and delicious. I got vanilla, mixed nut concrete and a cone for my son. Licked clean…read more I will be back.

We went through the drive thru to get a couple of sundaes. I ordered my usual - a two scoop…read moreturtle sundae and my husband ordered a 3 scoop vanilla strawberry ice cream sundae. For some reason I got a sundae that had some dry cake in the bottom of it, which was not what I ordered and my husband got a banana fudge thing, I'm not sure exactly what it was. We were just passing through town and didn't realize that we had the wrong thing until we were too far away to go back.

Food was great..Just took forever to get. Staff making food was a bit stressed. Icecream was…read moreperfect! BUT someone please fix the door closer on the door staff uses to go in and out. It slamming is so annoying to staff I imagine too. They are trying thier best it looked like!

We were traveling with the Oklahoma State Yellow Passport. Drove out of our way to this location…read moreand they were closed! Even the door showed open until 7pm and they were closed upon our arrival at 6:30pm. Even checked the website/facebook page. Updated 3 days ago they would be closed for a family thing but no mention of being closed today. Grrrrr

Great food. Fast service. Call ahead ordering.. cold drinks. Ice cream. Free parking.read more

Ice cream and waffle cones are great! Do yourself a favor and skip the rancid candied peanuts; they…read moreruined my experience. Better quality control needed on those.

Great ice cream place. I got the coffee ice cream and it was amazing. Great customer service and…read morethe shop is located in a good spot. It had a great ambiance. The only down side was the spoon was small. Overall, great ice cream place!

Good stop along Historic Route 66. To be fair, the name grabbed my attention. Located in a newer…read morearea of town, near Harbour freight, there is plenty of parking around the building. Seat yourself, a waitress quickly stopped by with menus and took a drink order. The menu is pretty big and includes breakfast and a kids menu. I ordered hot tea and am so happy to have received a cup of tea with a pot of tea back-up! Yes, all the tea please. The lemons on the side added to my tea joy. It's the small things. My SO ordered himself an open faced roastbeef sandwich. This is shredded roast on top of a sweet roll smothered in gravy with a side of mashed potato. He certainly ate it like it was tasty. (I did confirm - it is tasty.) I went with an a la carte breakfast of two eggs and one pancake. The pancake had a slightly sweet taste and is fluffy. The eggs were cooked perfectly 'over easy'. You can tell they are cooked as eggs should be over a low heat - no scorch marks on the outer edge. Bathrooms are in the back left corner and are cleanest where it matters most. Diaper station in the ladies room. During our visit many of the guests knew each other and chatted amongst themselves. All the staff we came in contact with were friendly. They kept a close eye on all the guests making sure everyone had everything they needed. All together a good stop.

We stop every time we're in Miami! Food is fresh and delicious! Staff is the best and very…read morefriendly. If you haven't tried this little gem, you're missing out!