My fiancé was wanting a milkshake after fishing, so we pull up and I ask can I get a medium mint chocolate chip milkshake and a medium birthday cake milkshake, and after I pay only then when I pull up to the next window do they tell me they where out of birthday cake no problem right so I change it to there caramel truffle no big deal right, IT WAS! Now I'm waiting at there third window and when they bring the order this one employee stands there talking with someone out of sight for almost 7 minutes and he even knows I'm there he looked right at me, anyway he finally opens the door and says here is the first one and here is the second, doesn't tell me which is which and they both look exactly the same but before I can ask him anything he's already gone! And just as I'm leaving my fiancée tries one and asked me to try it asking does it taste like mint, it wasn't mint at all it was another one of my caramel so I circle back and tell them why she didn't get mint chocolate chip, and in the lady on the mic was being a little rude she said, "oh we also ran out of the mint chocolate chip, they should have told you."
I know it's a new braums but seriously if your out of a flavor for something instead of not saying anything to the customer that YOUR OUT OF THAT FLAVOR YOUR CUSTOMER JUST ORDER and when said customer comes back you should apologize for the inconvenience and if you can't give a refund (or not even offer it as an option) then make a different shake for the customer.
Other than that this is all I have the ambiance was kinda crap too with no one caring about anything around them either. That's it I'm done never going back to this one not worth it even though it's closer to my house. read more