Outstanding in All Respects! They check ALL the boxes: Professional, Competent, Responsive,…read moreThorough, Attentive, and Punctual! And, as a bonus, they are genuinely nice folks to work with. They correctly identified that my roof had been damaged by hail roughly 11 months ago, and the USAA adjuster readily agreed. Replacing the roof was accomplished in a manner I did not think possible in any line of business: they CONSISTENTLY did what they said they would do, when they said they would do it, and in a manner that exceeded what I expected. After seeing how they work, how they stay in touch, how they show up, and how they are committed to doing things well and fairly, I can 100% recommend them. In fact, I wish I could award more stars because they deserved them. I particularly want to thank Drane, Ryan, and Bertin for their exceptional commitment to excellence and teamwork. Well done!!!

I reached out to this company for help with an issue at my home and was genuinely impressed with…read morehow they handled everything. They were extremely responsive, showed up quickly, and were easy to communicate with throughout the process. The crew was professional, personable, and made me feel comfortable from the start. In my experience that's not always something you get with contractors. What really stood out was their willingness to go above and beyond to help resolve the situation. It's clear they care about their customers and take pride in their work. If you're looking for a reliable roofing and gutter company that you can trust to show up, communicate well, and do right by you, I'd absolutely recommend them. I'd work with them again without hesitation.

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

We've had two experiences with Fernando at MMC…read more When we bought our house, the roof needed a lot of work (new shingles, flashing around the chimney, etc. Fernando was prompt, thorough, professional, and reasonably priced. Four years later, we had a minor water damage issue due to a poorly-installed window. Fernando came out and gave us a free consultation. I would recommend MMC in the strongest possible terms to anyone looking for roofing services in the Triangle.

Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

They were quick to respond to my call. Didn't try to upsell or overcharge me. Great valueread more

From the owner: Crystal's Roofing LLC has over 30 yrs of experience in the roofing industry, we are the only…read morecompany in North Carolina that offers a Limited Lifetime Warrantee with a one time transfer if you were to sell your home, we specialize in shingle, copper, slate, tile, metal, and wood shake roofing. Financing with no impact to your credit score. Crystal's Roofing LLC donates 5% of every project to ST. Jude's Children's Hospital. We only use the best materials the industry offers, we Go Beyond Roofing Standards for all home owners that is why we can offer the best warrantees. Our homeowners come first.

Quick response for a quote. Quote was very accurate and the company completed the entire roof in…read moreone day. Extremely pleased with the work and new roof. Really recommend if you need a new roof or roof repair.

From the owner: Triangle Elite Roofing is committed to it's integrity and loyalty. We are a locally owned company…read morethat specialize in Roof repairs and replacements. Weather you need to re-deck and install a new roof or just need a small water leak repaired we are the guys to call. We will ensure that you'll receive the best of material and excellent customer service. We offer free inspections/estimates, so never hesitate to give us a call!

AC contractor it's amazing company they do a great job service in my house they fix my roof and…read morethey put my fence thank you for your service.

From the owner: locally own and operate. give a call for a Couteread more

I have used Dave's business a few times over the years for roof repairs I have had at my house. He…read moreis always very professional and prompt in his service. I will continue to include Dave's service for any roof repairs I may have. Thanks Again Dave for your recent help this weekend.

It was Dave to the rescue again when during a heavy rainstorm water came leaking thru the ceiling…read moreof our lower level bathroom. The next day Dave arrived to find the seal around vent caps were in need of serious repair. One didn't even have a cap on it! The pictures tell the story. In no time flat the repair was done and with a three year guarantee. The lesson here is to get your roof inspected regularly so things like this can be found well before it gets to the point of creating a leak in the house.

Not great. We had our roof and gutters replaced. The roof work seems solid (but what do we know?),…read morebut everything else leaves me frustrated after spending $25k. My main complaint, the sales person promised the crews would be clean and put tarps down to catch 100% of the debris, and we wouldn't even be able to tell they'd been here. Now we're four months past the install and we are still picking up bits of shingle, tar paper, plastic, and most egregiously, ROOFING NAILS in the yard nearly every SINGLE time we do yard work. In the first two weeks we picked up over a hundred nails from the yard and DRIVEWAY (come on, now!). We seriously found two more yesterday and two more today. It's NEVER ENDING. With the sales guy's suggestion we had them put in wide mouth gutter drains to help with the constant gutter clogging problems -- so what do they do? First they installed them wrong (oversized drains with standard drain holes does no good), so I printed out and handed the project manager installation instructions from the manufacturer. They came back out to redo it, but contrary to those instructions they used a ton of caulk, and also put caulk on every joint. Guess what gutter debris does when it hits a caulk. We also had them do some siding repair and had to be extremely specific about what we wanted them to do vs asking "replace anything that's rotting" which I would expect to be a reasonable request. I expected SO much more from a family company this old and established. Sadly, NOT recommended.

Gardens on Glenwood is an upscale Condominium Community consisting of 87 condos in five multistory…read morebuildings, four town homes, a fitness center. In late 2023 and early 2024 work plans for the job were finalized, and work was begun in March 2024. The project concluded in mid-June with no complaints by residents as well as the Board. This success was accomplished by regular communications from Baker and our Property Manager. The Board and Residents are very pleased with the manner of workmanship, the supervision, and the communication of Baker with the community during the entire process. Their hard work in preparation for this project, and the cooperation of all parties involved, made this enterprise as painless as it could have possibly been. The GOG HOA Board

Excellent response time, efficient and professional at every turn. The service was quick and…read moreeverything looks great. Definitely my gutter-go-to from here on out.

Amazing work in under an hour on a 3-story townhome. Gutters clear & running smoothly for the first…read moretime in years. Quote for service came in higher than others but everything was included, no lowball then upsell games. Highly recommend