I felt disrespected by the employee at this facility. I made an appointment a few weeks back. The…read moregentleman made the appointment for the location at 210 Lantana Drive. I drove from Maryland for my appointment that was scheduled for December 5, 2025 Jennifer at the Lantana Square could not find my appointment although she was very helpful. I did purchase new frames for the glasses that I have broken. I drove to the Concord Pike site to discuss the issue with the gentleman. He stood there near the back never check to see if I made the appointment as only comment to me was and., when I stated to him again that he made an appointment and no one can find it again and he stated and. And then seen it. What do you want me to do? I don't remember it. He never attempted to check the appointment scheduled to see what was going on. He stood there like I was a criminal and I did something wrong. I returned home to Maryland the next day and locate my card that he wrote the schedule on the appointment was scheduled for Friday, December 5, 2025 at 10 am with Dr Ammon. It was for my yearly eye exam. I would hate to assume the reason he did not help me, but his message was very clear to me. I think his actions were very unprofessional and certainly disrespectful to me. Needless to say I've been coming to. I works for some time, but I was able to get an appointment the same day at SIMON EYE up the street. I've called the Lantana Drive location to have someone call me to discuss. I've yet to hear from anyone. I know this is not the way they treat their customer because Jennifer at the Lantana Drive was more than helpful. The gentleman at the concord Pike. Needs to understand he can't judge people by their appearance I made this appointment weeks ahead of time, and I certainly don't understand why no one could locate it, and that gentleman just refuse to do anything I have the appointment card that he provided to me with the date on the card if anyone cares to discuss please reach out to Jennifer at the Lantana Drive location. She has my name and number. Lost customer!

On Tue, Mar 18, 2014 wrote: To whom it concerns:…read moreI had to drop you a note on the excellent and skillfulness of your lens technician Kristen. I had gone through a 2 year ordeal with another vision center where they could not get the lens's correct. I paid for them but finally gave up trying to get it right (could not wear them). My prescription is not easy but doable. Back in December I walked into Eyeworks and showed Kristen my glasses and what I had gone through. Within 10 Minutes she pointed out the problem, size of the lens and the position of the prescription alignment the other shop had used. I picked out another set of glasses with her recommendation on size of lens and alignment. I have been wearing these since December. She really is an outstanding technician and has wonderful customer facing skills. Many thanks William

My significant other broke his glasses and faithfully claimed that it couldn't be fixed. I placed a…read morebet with him that I would be able to find one that could. Based on countless of reviews, I knew I could trust Karen Optical to make it happen. The lady greeted me at the door and quickly took my temperature. Than I explained the situation and she took them to Bob for him to examine. He was able to replace the temple and hinge in less than 15 minutes. Plus they did not charge me for the repair. I must say that customer service was up to par. My man will longer go to his former place for business and will be coming here from now on.

Have gone to Karen Optical in Pike Creek for many years. Everyone who works there is kind, patient…read moreand professional. Bob's expertise and warm demeanor are hallmarks of their outstanding customer service. The availability of Dr. Baruffi is an amazing plus for customers. His appointment schedule provides another great benefit to the business, and he is wonderful. 5 stars!!!!

Dr. Lynch has been my optometrist for years. Her office is great at answering the phone when I call…read morein and she is one of the only eye doctors that still takes walk ins. #supportlocalbusiness

From the owner: We offer general optometry, comprehensive eye exams, adult & pediatric eye care. We carry…read moreeyeglasses & contact lenses, protective & athletic eyewear. We provide dry eye therapy. Get the personalized service you deserve. Also get new lenses for frames. Call us to schedule an appointment. Some walk-in appointments available. New patients are always welcomed.

Do not go here. The owner is unpleasant, unhelpful, and argumentative. I came in for a simple frame…read moreadjustment, but he refused to help because I did not buy my glasses from him. When I asked if there was another glasses store nearby, he lied and said there was not (a quick google search revealed a better store one block away at Specs for Less). The owner also kept me when I tried to leave and challenged me to "see his perspective" on why online glasses sales are unjust. I do not care what this man considers unjust. On a brighter note, for those of you who would enjoy an optical experience that resembles a senate confirmation hearing, I recommend Wilmington Optical.

Very awesome place. He's such a sweet guy and got me right in. Even gave a pointer or two on how I…read morelooked in the glasses.

I have been a patient of Dr Steinbach's for nearly six years. Upon moving to the new office and…read moreDelaware Optical the service and efficiency has become non-existent. I am sure Dr Steinbach is still a fine doctor - but you can't get an appointment. I called as soon as I received a reminder card and was pushed out three months! The central reception service said "they were very busy because of back to school". Well, two weeks before the appt, I needed to reschedule - and was pushed out another two months. The women that I spoke with were rude and uncaring - very different from the previous office staff. Additionally, they don't run a cancellation list. Dr Steinbach is a fine optometrist, but certainly not worth waiting five months for a regular eye exam. As a long time customer, I find the changes in staff, process and service here disheartening. I will be changing doctors.

Incredible Doc with cutting edge diagnoatic equipment. The office staff is super professional and…read morefriendly. Unlike every other office in this area they were respectful of my time and saw me promptly.

Went in shopping for frames for a ~$1k pair of glasses. I wasn't even allowed to look at the frames…read moreunless I gave them my birthday and phone number to make an account. I said, I need an account just to look? Lady says yes. Manager walking by is snippy and says "Yes you do!" I turned around and walked out. They lost a big sale by insisting that they be able to advertise to me before even letting me LOOK.

all that takes is one bad experience. I have been Simon Eyes patient for years. In my last visit,…read morethey have switched me to another doctor without prior consent. The doctor William Jeppe prescribed by glasses backwards. WRONG PRESCRIPTION, which unfortunately I learned after ordering two new pairs, request to replace the lenses of my old one. They have taken responsibility for the doctor error, but zero empathy towards the customer that had to go back to get her eyes re-checked, cannot see properly for more than three weeks. They keep sending me reminders that own something that represents less than 20% of the total value paid for all the glasses not received yet. But does not hold themselves accountable for me not being able to see properly for the last three weeks.

MyEyeDr. DON'T GO THERE. - They got my bifocql script wrong and when I complained I couldn't see…read moreanything up close , they blamed the size of the frame which I bought elsewhere , nice time to tell me . I went there to treat myself to a new pair of glasses they were sickly sweet while I was purchasing and hostile afterwards . They agreed to see me about the problem , then tried to charge me for the visit, huh ? I said Im not paying for your mistake . The manager said you were told- , ah -no I was not I replied . he gave a secretary the meanest look when he asked - " Didn't you tell him?" I felt bad for her. I also believe they send their glasses out to low cost optical grinders.

This place is a disaster!!! I had my eye exam in January and decided to get sunglasses, reading…read moreglasses and anti glare glasses for driving. The sunglasses came back without the "mirror tint" and without the reader - obviously sent them back! The reading glasses were wrong strength and gave me a headache and the anti glare were no better than clear glass - sent them both back! In March, after going back and forth for months, I went to pick everything up and they were still ALL screwed up and the lens to adjust the reading glasses wasn't there! And this is after the manager called me the day before and said that everything was ready for pickup! Save yourself time, money and aggravation - don't go there!!!!!

We met with Jalesha Surrate and she took great care of us! She was so patient with my husband who…read moreis deaf and got him the best deals she could. She was patient, professional and friendly.

Got there at 2 minutes before close to pick up my glasses, door was locked. Saw employee duck…read morebehind the counter to avoid us. Would have literally taken 2 minutes. When I ordered glasses I was told it should take 2 weeks. Never got a call or email when they were in. I called after three and a half weeks, the store didn't answer the phone, I was rerouted to the main call center who told me they were in. Hope I get them eventually ‍

Pleasant staff. Initially, there is hesitancy, but once the team realizes you are a respectful…read morecustomer, they warm up nicely.

I worked with Tammy at the Fashion Center location and she was great! She explained the whole…read moreprocess of lens selection and made it all very simple and easy. That had a great selection of prices and brands. Top marks for Tammy! I will definitely recommend this location!

This place is great. They take the time to explain everything and they even offer bottle water…read morewhile you are waiting. Every part of this place from the staff to the doctors are PERFECT. If you are looking to change your eye doctor or looking for a new one since you are new to the area. Check them out first. Larry and Cathy

Emergency visit, I was scheduled in the same day within a few hours. Front desk greeted me and was…read morevery friendly. I was seen within 2 minutes of arriving. The issue was discovered, explained thoroughly, and given a treatment plan, that has already given me relief. Thank you!