Pathetic management, mediocre food. Regular rental increases regardless of service!read more

From the owner: When you arrive at The Crossroads at Bon Air, you're welcomed into a warm, inviting community with…read morefriendly faces, meaningful connections, and support that feels like family. Our independent living, assisted living, and memory care community offers comfortable living, thoughtful amenities, and a maintenance-free lifestyle designed to help residents feel at home. Residents and families can feel confident knowing there is a team committed to comfort, connection, and quality of life. This is The Crossroads at Bon Air -- where residents become family.

Daphne is awesome, such a friendly staff and a clean property. It's important that the home for…read moreyour elderly loved ones is certified and accredited. They get tons of new residents from all over the country because of their reputation. Tell Daphne Trey sent you!

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

The name of this facility is Morningside at Bellgrade....we have two family members at this…read morefacility. We have been very impressed with the care and attention that the staff gives our family members. Even before our second family member moved into the facility, the administrators were extremely helpful in assessing the medical situation and advising us what they thought we should do. They have gone above and beyond the call in assisting our family. Highly recommend this facility. They treat all of us like family and assist us in any way possible.

In searching for an assisted living facility the task was difficult and stressful. I had my mind…read moreset on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.

I would just like to give five-stars to the caregivers at Mary B's / Bickford, Senior Living, of…read moreSpotsylvania. A special shout out to Olivia and Rene who were there the night my mother passed. Thank you to all the caregivers for treating my mother with dignity and respect, and making her stay as comfortable as can be expected. Regards, Janice, Pascoe and Family Daughter of Wilma "Bugie" Garcia

I love the intimate setting and that ALF is similar to memory care in set up. The staff at the…read moreRichmond location are long termers and very receptive.

My dad was a resident here for about 10 years. He suffered from Parkinson's. During his time…read morehere, he went from the unassisted level, to the assisted level to the full care level. I must have visited this facility at least 3 times a week for a decade! I live nearby so it was convenient to walk there with my kids and visit my dad and the other elderly residents. We got to know many of the folks there, all the nurses and nuns as well. The front desk receptionist was always courteous and welcoming, the foyer is spacious and simply decorated. This place always felt more like an apartment building than a "nursing home." It was always fresh, bright, and clean. The floors were always so shiny and immaculate. We checked in and took the elevator to my dad's room. The living spaces there were always neat and organized, with laundry services provided. Residents can make their rooms as personalized as they'd like. We saw some lovely, well-appointed living rooms and bedrooms. The common areas are pristine and comfortable. We enjoyed seeing the other seniors there and took pleasure reading to them, helping with meals in the communal dining room, and even conducting Bible studies! The kitchenette has a couple tables, snacks and drinks for the residents. There's also a well stocked library and games. The nuns of the Little Sisters that run the facility provide spiritual support and many activities to keep the folks there encouraged and entertained when appropriate. They also have yard sales and festivals throughout the year. The nursing care was amazing and we felt confident in the safety and healthcare my father received. He was cared for in a dignified and gentle manner as he went through the stages of needed care. The staff made his adjustments for further medical assistance seamlessly. They certainly made a difficult situation much more easy to handle. Our minds were set at ease knowing my dad was being treated with compassion and love. Beautiful grounds surround the buildings, where residents can talks walks, pause for prayer and meditation and just enjoy being outside with nature. I'm so thankful for the extraordinary care my dad was given by the incredible people here. We couldn't have chosen a better home for him.