Great place to live and work! The community is beautiful and the food And activities are great!read more

2/24/22: Where do I begin? We've been searching for a senior assisted living facility with a memory…read morecare option for my grandmother for months now. She's been in and out of the hospital & hasn't been treated the best. My daughter found this place & fell in love instantly. She went on a tour with Shannon a few days ago & called me on FaceTime to speak to Shannon as well. My grandmother's traumatic situation was explained in detail & she made it seem like it wouldn't be an issue. Unfortunately, that was a lie. The paperwork was given to the hospital she is in to complete & it was returned to them for review. The hospital listed something about her being "agitated" and put in restraints there, so Leslie Jones called me today to get further explanation about it. I explained that my grandmother has been placed in restraints at times to prevent her from getting out of bed & falling. She is not used to being forced to stay in bed & not being allowed to use the restroom like a normal human being, so she does try to get up. The staff there doesn't want to waste time getting her up & doesn't have enough people to watch her, so they just put her in restraints. I've complained to hospital administrators as well as well as other agencies about her treatment. Nothing has changed. Today, they were supposed to do a virtual assessment with my grandmother & the social worker at the hospital. They were a no show. They didn't give notice that they changed their minds or anything, so the hospital social worker got nasty with them. How is that our fault??? They decided that she wasn't a good fit there & I'm confused as to why when they have dementia patients there already who sundown and get agitated all the time. My grandmother's agitation has nothing to do with dementia and everything to do with the hospital treating her less than human. This facility, although very beautiful, clearly can't handle dementia patients. After researching them after this happened and seeing that they allowed a dementia resident to wonder off, I guess we dodged a bullet. Check the complaints on this place with government entities; not just reviews on Yelp and other places. They are unprofessional & you couldn't pay me to place her here now. Thanks for discriminating & saving me the headache of having to take her out of there, Anthology.

Service is poor in all areas, Medical, foo and beverage (food quality is sub par, food prep is…read morequestionable and service is poor - if this was a restaurant I would never go back) Communication I non existent, from top local staff to department heads. I feel that once they have you, you cease to exist.

The quality of care at Sunrise has declined significantly in the past few years. There has been no…read moreconsistent local leadership and the care of residents and initiative of the staff have become subpar. There are some caring and hard working staff, but overall there is a lack of teamwork on the part of the staff. Cleanliness has also suffered. In memory care, the residents are placed around a TV for most of the day, with little variety of activity or recognition of the needs of individuals. There is poor communication both from the care managers and from the administration. My mother who was a long time resident had 2 episodes of defensive behavior a couple months ago, after which administration was quick to require additional outside sitters at considerable cost. These incidents were not unusual for dementia patients, according to Sunrise staff and outside consultants. Despite no additional events, Sunrise required mandatory discharge after 30 days notice and significantly increased her care level and expense during her remaining stay. We are fortunate to have found a much better place for Mom to live, where people actually care about the residents and give them the respect and care that they need.

Pathetic management, mediocre food. Regular rental increases regardless of service!read more

From the owner: When you arrive at The Crossroads at Bon Air, you're welcomed into a warm, inviting community with…read morefriendly faces, meaningful connections, and support that feels like family. Our independent living, assisted living, and memory care community offers comfortable living, thoughtful amenities, and a maintenance-free lifestyle designed to help residents feel at home. Residents and families can feel confident knowing there is a team committed to comfort, connection, and quality of life. This is The Crossroads at Bon Air -- where residents become family.

Great community and pleasant atmosphere with trustworthy people overseeing. This is a solid option…read moreif you're looking for a safe environment for family members to retire. The staff keeps the residents active with new activities, events and lectures each month. It's a bit pricey but you get what you pay for from what I've seen.

We were looking for a assisted living facility for my grandmother and came upon The Barrington…read more Wow, we thought this is wonderful, and the employees seemed happy. This being said my grandmother ended up making this her new home and is as happy as ever. Two thumbs up to the staff here!!

I love the intimate setting and that ALF is similar to memory care in set up. The staff at the…read moreRichmond location are long termers and very receptive.

I would just like to give five-stars to the caregivers at Mary B's / Bickford, Senior Living, of…read moreSpotsylvania. A special shout out to Olivia and Rene who were there the night my mother passed. Thank you to all the caregivers for treating my mother with dignity and respect, and making her stay as comfortable as can be expected. Regards, Janice, Pascoe and Family Daughter of Wilma "Bugie" Garcia

4/2/22: My daughter contacted them and went for a tour looking for a memory care facility for our…read morefamily member. The lady that gave the tour promised discounts that she couldn't back up, and her boss went against it. So, we refused to pay the $8000+ monthly fee to move our family member there. Had she known that promises wouldn't be kept, she wouldn't have even wasted her time because their amount is way out of my price range. The set up is cute though. They have a little "town" set up throughout the building for the people who live there to possibly help in jogging their past memories or just make them feel comfortable. The bedrooms are a decent size. My loved one doesn't need much space. They seem to keep the building tidy and organized. I can't speak for much else. We had to keep searching for a facility that could protect my loved one with dementia 24/7 at a more reasonable price.

I went there to visit my uncle and I absolutely love this place. I love the set up and how…read moreorganized and clean it always is. Two lovely helpers named Tay and Deloris did an amazing job with answering any and old my questions. 5/5

6/16/22: I went on a tour here in hopes of moving my grandmother from a different memory care…read morefacility to this one. I explained the entire situation before going & it didn't seem to be a problem. During the tour in memory care, I noticed the strong stench of urine and feces throughout the unit. There were aides on their cellphones, which was an issue I had at the place I wanted to move my grandmother from. I wanted her somewhere where people did their jobs & weren't distracted by their phones while mysterious falls happened and whatnot. So, that Was a turnoff for me. After the tour, I was told by the director that she would be going to do an assessment on my grandmother the next day & would get back to me on next steps. She never got back to me. I heard back from the sales rep & she just said that they can't provide the care my grandmother needed. I found that weird because during my tour, I saw someone half deceased in a bed where she told me they also offered hospice care. If you offer that, there should be nothing you can't do. My grandmother was simply in a wheelchair with dementia. So, I was very annoyed with their lack of transparency and feel that the place I was trying to move her out of sabotaged her ability to leave by telling lies. I wasn't given the chance to dispute anything. I was just told they couldn't take her. That's fine. I probably dodged an even bigger bullet because I was told by staff at her current MC facility that their staff are rough with residents and I don't want my grandmother anywhere where she could be hurt. So, be aware of this if you decide to place your loved one there. Go check the DSS website & check for complaints too.

My mother is a resident here and we have been very pleased. The residents are without a doubt the…read moresweetest group of people you would ever want to meet. I spend many days visiting in the common areas with my newest aunts and uncles, losing track of time most every time I visit. After reading the last review I felt the urge to report the changes I have seen. I do not want my newest family to get a bad wrap. I actually toured the entire facility in November 2022, memory care as well. My mother is just outside that area and I have no complaints with any odors. They have recently just taken a portion of the assisted living rooms for the memory care section. My mother's once long hall is getting shorter. I do know they have some of the sweetest ladies working on that side as well. My mother is older and would love a room closer to the dining hall. They are working on updating a room for her now. Maintenance and housekeeping have added some very diligent workers this year already. There is something new being updated every week. The care staff has improved as well, some fresh faces that really love and want to help these elderly residents. I can't think of anything bad to say about this place. if I have a concern I feel like they address it right away. I also see improvements in every department just since November. I recommend to every family in need of their help to get involved, visit regularly, listen to your loved one and become part of this nice community.

I reached out to Beth Sholom as I was looking to move my grandmother from a memory care facility in…read moreMidlothian that had been neglecting her. Kathy DeStories responded to my inquiry & I went into detail telling her what happened, what I currently pay per month, and what my budget was. She scheduled me for a tour. When I went into the main location (they have several buildings), the receptionist was not friendly. After signing in/temperature check, I was told where to find Kathy. I went to her office & we talked and talked and talked. Then she showed me the pricing sheet which was way over my budget!!!! Why would you have me drive all this way and then show me something almost $2k over what I'm paying??? Ugh!!! She apologized and then said she forgot that sometimes they have companion rooms...???? Not sure how she forgot, but ok. That price was closer to what I paid, so she took me for a tour in their Parkside building (memory care unit). It wasn't as updated as I expected especially for what they are charging but anyway. We walked around & there was a resident walking around and he popped Kathy's butt a few times. Ummm, if that happened to MY granny, she's gonna hit him with the uppercut. I promise him that. Anyway, we kept walking around and as we did, some parts of the unit wreaked of urine and feces. They need to clean and keep the residents clean/dry. Come on now!! We went back to her office & she gave me all the paperwork. I was shocked that before you complete the normal application, you have to complete a financial one which includes giving them copies of your bank statements and whatnot. They are nosier than Social Services. I don't know many people who can financially afford these places but need them to take care of their family member. No matter what a bank account shows, they still have to pay it. So, I decided to continue looking. I want to make sure she is in a place I can trust to keep her safe and protected as well as clean/dry. I also want her somewhere that doesn't have memory care residents looking like zombies (drugged up) with no kind of fun activities. My search continues...

Worst rehab facility ever. Don't think you'll get attention or someone to respond when you ring…read morethe buzzer. I put my mother there, and I puller her out crying. She needed rehab from hip surgery, and after one day of neglect, I found a transport service to make a jail break to get her out. This place needs to be gutted and re-staffed and re- trained from the ground up!