Southerland Place - Midlothian

2.1 mi

My 80 year old wife spent an excruciating six weeks at The Pearl at Watkins Centre (fancy name)…read moreMemory Center in Midlothian, Va between late Nov and Dec,2025. She and I both could not wait to get her out of there. Total neglect from the staff, (except George who is the only employee that I saw who actually cared), from top to bottom. Ashley, chief person in charge, Jemel, next person in line, ignored my telephone calls. My wife was sick between Christmas and New Years. She had diarrhea and vomiting. She couldn't make it to the toilet. She pulled the emergency cord in the bathroom. No response until the next morning when a staff person finally showed up. When she asked for someone to clean up the mess that person told her, "that's not my responsibility" and left the room. Another major area of concern was her security. From the get go her room was unsecured. Her key fob did not work from day one. Consequently, other residents would come into her room during the day and in the middle of the night. She was very frightened in the middle of the night. We found a so much better place to take her. Literally night and day. Spring Arbor in Midlothian. I have since found out that 5 other people from Pearl had escaped and were living there. I think this facility should be either greatly improved or shut down. I am sending this message to the appropriate state regulatory agencies in Va. Bottom line. If you care about your loved one, DO NOT take them to Pearl. Matt (not showing my last name for fear of reprisal)

Over the last year of my life, I have sat at my laptop more times than I can count to write this…read morereview. Sharing what I saw is excruciating and I want to be very clear. Please, I beg of you, you must not consider this facility, The Pearl at Watkins, for your family member. I did not have a family member at The Pearl at Watkins, but I learned to love many residents struggling to survive the unspeakable inhumanness of the "care" given by The Pearl at Watkins staff while I worked there. I was hired by an outside source. A family hired me to visit their father once a week for therapy. There were many weeks, I visited more then once, on my own time, to assure his safety. At times I found their father hunched and falling out of his wheelchair. Their father needed help eating his meals from Parkinsons disease and I would find him with an untouched plate of food because no one would help him eat a meal. "IF" I found him in a clean diaper, he was not wiped clean after bowel movements and his bottom was covered in feces with a clean diaper over the soiled and infected skin. I witnessed the maintenance man administering medications to residents on multiple occasions because The Pearl at Watkins was "short on staff". I found my patient drugged and The Pearl at Watkins and given medication without communication with the family. I was given permission to enter and do my work when families were not permitted visitation during Covid. I had to bring my own hand soap and I found many residents unkempt. The neglect and deterioration of residents during Covid was unbearable. I have years of stories and this is just a review. I can promise you that the day you tour The Pearl at Watkins will not be the environment you leave your loved one in. The website shows a fireplace and I have never seen it turned on once during my years of visiting. The Pearl at Watkins is a new facility so the reviews of it being clean means nothing. Your loved one is in danger at the Pearl at Watkins and I need to stress that while the revolving door of individuals hired to care for your loved ones are beyond oppressive, the root of neglect and criminal behaviors lies within the managing staff and Pheonix Senior Living company.

Morningside of Bellgrade by Five Star Senior Living

3.3

3.0 mi

I see all these positive reviews and cannot help wondering if these family members have ever been…read moreback to make sure that the pie in the sky amenities and care that were sold, are actually happening. I can tell you from first hand experience they are NOT. We paid for medication management and there are days my mother does not even get her meds , or she gets OTC meds but not the most important med which is Eliquis, her blood thinner. They do not adhere to the schedule of when they are supposed to clean her room, do her laundry, assist with her showering, etc. I wrote the schedule on her calendar. My sister and I are hearing issues every single day. My mom is not senile, she stays on top of things and we have had her writing down what is happening on a daily basis when we cannot be there. I am so disappointed because this place from beginning until now has been disorganized and there is no accountability. My mom ended up in the hospital last week and the whole circumstance was mishandled. We are trying to give the new Director time to fix the multitude of problems, but we cannot afford to give them too much time because my mother's medication is a priority. I won't go into all of the other things that have happened, such as no one ever coming to clean, not doing her laundry as promised except for once. My sister came in and did her laundry and had to use her own detergent because the washer was out of detergent and nobody cares. That room is a disgrace as well. Disappointed does not begin to convey our feelings at the moment. If things get turned around I will be happy to amend this review, but as it stands it's very upsetting and excuses get us nowhere.

Spent the last week moving my 83 year-old sister into Morningside. From the moment I walked in the…read moredoor to two days later when I signed the lease everyone was so accommodating. It made me feel so good that she has found her home. The facility is clean and bright. Send out my thanks to Dave, Matt, Kenya, Vicki, and even the Chef who came out to meet me. They truly put me at ease. Wonderful wonderful place.

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Brandermill Woods Healthcare Communities

1.0

4.5 mi

Kicked out my father in law from the Alzheimer's unit because he acted like he had Alzheimer's of…read moreall things. He couldn't remember which room was his and went into other people's rooms and slept on their couches. Imagine that.

Would never allow my relative to stay here. Staff is rude and unprofessional. Highly disappointed…read morein them.

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Ginter Hall South

2.0

3.7 mi

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

Southerland Place

0.0 mi

My mother who suffered from dementia needed a special residential facility and we chose Southerland…read morePlace because they do a good sales job and have ONE good nurse. Beware. This facility paid very little attention to my mother. Her personal items were stolen from her room. She had very few activities to participate in (as compared with Arden Courts in Northern Virginia). Granted, this place cost a lot less than Arden Courts, but they do not do what they advertise. In addition to what I felt was a sad lack of interaction, when my mother became gravely ill, the staff at Southerland Place didn't call me. The first I heard was from the hospital where she was taken, and by that time several hours had passed and it was too late. My mother died alone because this facility didn't take the time, or care enough, to contact my family. Then, after she had passed away, we had another battle with moving furniture out of her room and they continued to bill us AND BILL LATE CHARGES AFTER SHE WAS DEAD. In fact, I just received an additional invoice for personal services 4 months after she died. Really, unless this is close to your home and you are able to visit several times a week, I would not choose this facility, nor would I recommend it. And if you should go and visit and think the staff is nice, do yourself a favor and go onto the internet onto whistle blower websites and read about the management. Not a good situation.

My family's experience has been much different than Pamela H. I do know that they have a new…read moreexecutive director since Pamela made her review. Below is the review I made under Southerland Place - Midlothian. In searching for an assisted living facility the task was difficult and stressful. I had my mind set on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.

Luna Physical Therapy

4.2

(5 reviews)

12.8 mi

Certified professionals

Available by appointment

Excellent assistance with therapy. Am Steadily improving with each visit. Additionally receiving…read moreguidance on continuing exercises during the time I am not in therapy.

I've tried to schedule with them for 2weeks, so has my previous physical therapist; this company is…read moreawful, rude and unresponsive Thumbs down

We accept most insurance.

Keep the same physical therapist.

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No waiting list. And no traffic.

Pivot Physical Therapy

4.0

(5 reviews)

3.2 mi

**UPDATED** The…read moresituation below was resolved thanks to the efforts of manager who did the right thing. ------------------------------ The therapist are amazing but the front office people are terrible. They gave me incorrect information about my benefits which has cost me hundreds of dollars. When speaking with them and the billing supervisors they lied about the information I was given and tried to belittle me with their comments. Do not trust anything that they say as they will give you false information and then lie about it when you inquire further. It's a shame to miss out on great therapist because their front office staff is ill equipped to do their job. Integrity is not a virtue with this company so stay far away from this terrible place.

Adam is the best PT I've ever had. He knows his stuff and he cares. The soundtrack he plays is…read morepretty bad ass too.

Home Helpers Home Care of Richmond & Henrico

4.0

6.8 mi

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

Let us assist with "Making Life Easier" We can be there when you need us the most. You choose your schedule.

WE can provide help at the touch of a button so we can respond when you need us most.

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We not only prepare meals, we also perform Light Housekeeping - changing linens, laundry, dusting, vacuuming & more Call for a FREE consult!

Bon Secours Physical Therapy at Westchester

5.0

2.0 mi

I'm old. With age comes plenty of aches and pains. I've been to my share of physical therapy…read moreoutfits in my day. Nothing has compared to the tailored PT program that was designed for me and my ailment. The facility is super clean with an abundance of equipment to suit whatever regimen they prescribe to get you on the road to feeling better. This is not one of those large "meat market" operations where you are just another number. From the wonderful front office staff to the therapists who treat you and your problem as something unique, I felt I received the right attention and care to treat my problem. It's easy to get to, plenty of parking, and cafe and pharmacy on the first floor are handy too. Highly recommend Bon Secours Physical Therapy.

The staff here is very friendly. I've been seeing Robyn Lowry, a pelvic floor PT, who is incredibly…read moreknowledgable, thorough, empathetic, and kind. I have never felt so respected and listened to by somebody in the medical field before. She has validated many of the concerns I have had, and I have gained so many valuable resources and tools for research to continue seeking out care for the issues I am dealing with. I highly recommend both her and this office.

James River Hospice

3.7

4.3 mi

Jennifer Gordon is been our nurse for past couple of years and we look forward to see her smiley…read moreface every Monday mornings. What can I say she is the best of the best and we are proud to have her.

When it comes to looking at hospice reviews, the last thing I want to read are employees saying how…read moregreat the atmosphere is. They are not the patients. They are not receiving the care and kindness and thoughtfulness needed by a hospice facility. Why I chose James River? Simple. On their website they posted personal letters, written by patients and their family. From the first phone call you felt warmth, compassion and a can do attitude. There was never a question too small or trivial. Never a time when you felt you were a bother. Just the admitting kindness alone was a weight off of our hearts. Thank you Mary. Unfortunately, my loved one never made it out of the hospital and into the loving care of James River. However, when I am in need if home hospice care again, this is the only place I will choose.

Ivy Rehab Physical Therapy

3.7

1.4 mi

This practice is amazing. Small compared to the large PT places. Excellent personalized attention…read more Neat app for loading the work a patient should be doing at home. I love this place.

Ivy Rehab is not a reputable company. They were not honest about their fees and charged me almost…read moretwice the estimated per visit cost. This resulted in several hundred dollars of additional expense for me. Neither the local staff nor the home office would take any responsibility for their mistake and make any accomodation. Not even an apology. If you're needing PT best go elsewhere.

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Southerland Place - Midlothian - retirement_homes - Updated August 2026

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Southerland Place

My mother who suffered from dementia needed a special residential facility and we chose Southerland…read morePlace because they do a good sales job and have ONE good nurse. Beware. This facility paid very little attention to my mother. Her personal items were stolen from her room. She had very few activities to participate in (as compared with Arden Courts in Northern Virginia). Granted, this place cost a lot less than Arden Courts, but they do not do what they advertise. In addition to what I felt was a sad lack of interaction, when my mother became gravely ill, the staff at Southerland Place didn't call me. The first I heard was from the hospital where she was taken, and by that time several hours had passed and it was too late. My mother died alone because this facility didn't take the time, or care enough, to contact my family. Then, after she had passed away, we had another battle with moving furniture out of her room and they continued to bill us AND BILL LATE CHARGES AFTER SHE WAS DEAD. In fact, I just received an additional invoice for personal services 4 months after she died. Really, unless this is close to your home and you are able to visit several times a week, I would not choose this facility, nor would I recommend it. And if you should go and visit and think the staff is nice, do yourself a favor and go onto the internet onto whistle blower websites and read about the management. Not a good situation.

My family's experience has been much different than Pamela H. I do know that they have a new…read moreexecutive director since Pamela made her review. Below is the review I made under Southerland Place - Midlothian. In searching for an assisted living facility the task was difficult and stressful. I had my mind set on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.

Chestnut Grove Senior Living

4.3

This facility took excellent care of my mom. They welcomed her with signage and treated her with…read moredignity and respect. The lobby is clean and spacious, beautifully appointed. There's a movie room for the residents with puzzles and games as well. The common room held craft programs, musical guests and other activities. My mom's suite had two rooms and a bath, with plenty of closet space. It was comforting to her to be able to furnish her space with her own furnishings and pictures. The staff was extremely accommodating and warm. The nurses were gentle and empathetic. It always difficult when your loved ones decline and eventually pass, but the people here made the transition easier to endure and process. Their dedication and care gave us peace of mind.

well we had to move my dear friend from a nightmare of a place called SUNRISE to Chestnut Grove…read more From the very beginning they were very compassionate about her fears and concerns of being in a strange place. She had dementia and they made sure all het needs were met. She loved the food and the caretakers as well. I could call at an time and they would check on her for me. The entire staff wad wonderful to us. I felt safe for her to be there!! I am so glad we moved her there!!

St. Joseph’s Home for the Aged

5.0

My dad was a resident here for about 10 years. He suffered from Parkinson's. During his time…read morehere, he went from the unassisted level, to the assisted level to the full care level. I must have visited this facility at least 3 times a week for a decade! I live nearby so it was convenient to walk there with my kids and visit my dad and the other elderly residents. We got to know many of the folks there, all the nurses and nuns as well. The front desk receptionist was always courteous and welcoming, the foyer is spacious and simply decorated. This place always felt more like an apartment building than a "nursing home." It was always fresh, bright, and clean. The floors were always so shiny and immaculate. We checked in and took the elevator to my dad's room. The living spaces there were always neat and organized, with laundry services provided. Residents can make their rooms as personalized as they'd like. We saw some lovely, well-appointed living rooms and bedrooms. The common areas are pristine and comfortable. We enjoyed seeing the other seniors there and took pleasure reading to them, helping with meals in the communal dining room, and even conducting Bible studies! The kitchenette has a couple tables, snacks and drinks for the residents. There's also a well stocked library and games. The nuns of the Little Sisters that run the facility provide spiritual support and many activities to keep the folks there encouraged and entertained when appropriate. They also have yard sales and festivals throughout the year. The nursing care was amazing and we felt confident in the safety and healthcare my father received. He was cared for in a dignified and gentle manner as he went through the stages of needed care. The staff made his adjustments for further medical assistance seamlessly. They certainly made a difficult situation much more easy to handle. Our minds were set at ease knowing my dad was being treated with compassion and love. Beautiful grounds surround the buildings, where residents can talks walks, pause for prayer and meditation and just enjoy being outside with nature. I'm so thankful for the extraordinary care my dad was given by the incredible people here. We couldn't have chosen a better home for him.

The Westmont at Short Pump

Westmont is Blatantly Disrespectful to Musicians, Freelancers, and the Local Community…read more If you're a musician, educator, or otherwise provide freelance services, I encourage you to avoid Westmont -- my bands and associated 501(c)(3) non-profit organization just had an absolutely terrible experience with them, and we're not alone. Westmont contacted us to perform there back in June. We did, and their residents and staff seemed to really enjoy it. We had a written agreement with Westmont to provide a donation to our non-profit in exchange for us playing the gig (in which our proceeds have directly supported local schools in their same zip code, which they were aware of). After the gig, Westmont came up with a series of excuses of why payment was delayed, then refused to answer all of our emails and phone calls for over 5 weeks. We were professional and courteous the entire time. We then got our legal counsel involved and magically Westmont started responding to them immediately. We finally got paid over 2.5 months after we played the gig, but with no explanation as to the delay. Searching 1 star Google reviews of Westmont uncovered a review by Josh Pachter (https://g.co/kgs/8y9FyPE) -- he taught a series of 12 classes at Westmont in 2023, and had to fight them for months to get paid. Lessons learned are to thoroughly read reviews of the venue prior to playing there, and insist on getting paid at the gig. Please share this message with anyone you think might benefit from it.

Recently we had the opportunity to meet and tour with Daphne at The Westmont @ Short Pump…read more Her presentation of what is offered at this exceptionally beautiful facility was communicated in a comfortable atmosphere. All questions were answered and many helpful ideas were discussed, as our 92 year old relative is currently out of state. Upon leaving our meeting with Daphne, my husband and I now feel equipped with planning the future of our loved one.

Commonwealth Senior Living at Chesterfield

4.0

Great care. Smiling faces. Nice facility. Good location. Worked with me on schedule for loved one.read more

Holiday Dogwood Terrace

On a cursory view of this Senior Living facility, I was pleasantly impressed. We went to visit a…read morerelative/friend here. The grounds were well maintained and manicured, the parking was ample and the entrance was welcoming. The foyer opened up to a large rotunda with a baby grand piano and lots of cozy sofas and chairs. Initially, there was no one at the front desk to greet us so we meandered around looking for assistance. A woman saw us and came over to help us find our friend. Off to the right was the big dining room and the residents were having supper. A lovely sea of silver headed seniors all looked our way to smile and say hello to us! We found our table and enjoyed a lovely conversation with our friend and she introduced us to two more sweet elderly ladies with whom she shared meals. The tables were spacious and club chairs were cushioned and comfy. They commented how kind the staff was and that the food was pretty good. Tonight they served hot dogs and fries, with pie and sherbet for dessert. We asked how they liked their living here, and they all agreed it was comfortable, clean and efficient. There are several floors, but they are all accessible from the main floor. The residents have cute little apartments/suites with their own kitchenette, bathroom, sleeping quarters and sitting room. Our friend showed us her place which was immaculate and well appointed with personal items. Some of the rooms have balconies where residents can have a small garden. She showed us the laundry room and the game room. This facility keeps their residents busy and active. Our friend said it was a little pricey to live here, but the quality of care is worth it! We look forward to visiting these dear ones again soon!!

My mom has lived here for the past three years. It's been great for her. Although this is an…read moreindependent senior community, there is lots of support onsite which makes it convenient for us. The staff is fantastic. The apartment community is clean and the food is tasty. With all that is included in the rent, I feel, makes the rent a great value. Hope this review helps. It worth taking a tour.

Virginian

5.0

When I first walked into this facility I was so amazed if that's the word I should use. Anyway, the…read morepeople their are so warm and welcoming. I really enjoyed my visit there. They have a great spacious dining area for their residents. Also offering different events and community activities. They offer transportation for those who need it. I was almost jealous that I couldn't move in, because it's really a nice community. The rooms are spacious and inviting. I just loved the environment there. So if you have a loved one who's looking for a new housing community that caters to the retirees this is the place they may want to look at. Oh and you still I have your own independence which is also nice. But you also have ability to get assistance if needed. Wish I had pictures to share maybe next time when I stop by for a visit

River View On the Appomattox Health & Rehab Center

3.3