My 80 year old wife spent an excruciating six weeks at The Pearl at Watkins Centre (fancy name)…read moreMemory Center in Midlothian, Va between late Nov and Dec,2025. She and I both could not wait to get her out of there. Total neglect from the staff, (except George who is the only employee that I saw who actually cared), from top to bottom. Ashley, chief person in charge, Jemel, next person in line, ignored my telephone calls. My wife was sick between Christmas and New Years. She had diarrhea and vomiting. She couldn't make it to the toilet. She pulled the emergency cord in the bathroom. No response until the next morning when a staff person finally showed up. When she asked for someone to clean up the mess that person told her, "that's not my responsibility" and left the room. Another major area of concern was her security. From the get go her room was unsecured. Her key fob did not work from day one. Consequently, other residents would come into her room during the day and in the middle of the night. She was very frightened in the middle of the night. We found a so much better place to take her. Literally night and day. Spring Arbor in Midlothian. I have since found out that 5 other people from Pearl had escaped and were living there. I think this facility should be either greatly improved or shut down. I am sending this message to the appropriate state regulatory agencies in Va. Bottom line. If you care about your loved one, DO NOT take them to Pearl. Matt (not showing my last name for fear of reprisal)

Over the last year of my life, I have sat at my laptop more times than I can count to write this…read morereview. Sharing what I saw is excruciating and I want to be very clear. Please, I beg of you, you must not consider this facility, The Pearl at Watkins, for your family member. I did not have a family member at The Pearl at Watkins, but I learned to love many residents struggling to survive the unspeakable inhumanness of the "care" given by The Pearl at Watkins staff while I worked there. I was hired by an outside source. A family hired me to visit their father once a week for therapy. There were many weeks, I visited more then once, on my own time, to assure his safety. At times I found their father hunched and falling out of his wheelchair. Their father needed help eating his meals from Parkinsons disease and I would find him with an untouched plate of food because no one would help him eat a meal. "IF" I found him in a clean diaper, he was not wiped clean after bowel movements and his bottom was covered in feces with a clean diaper over the soiled and infected skin. I witnessed the maintenance man administering medications to residents on multiple occasions because The Pearl at Watkins was "short on staff". I found my patient drugged and The Pearl at Watkins and given medication without communication with the family. I was given permission to enter and do my work when families were not permitted visitation during Covid. I had to bring my own hand soap and I found many residents unkempt. The neglect and deterioration of residents during Covid was unbearable. I have years of stories and this is just a review. I can promise you that the day you tour The Pearl at Watkins will not be the environment you leave your loved one in. The website shows a fireplace and I have never seen it turned on once during my years of visiting. The Pearl at Watkins is a new facility so the reviews of it being clean means nothing. Your loved one is in danger at the Pearl at Watkins and I need to stress that while the revolving door of individuals hired to care for your loved ones are beyond oppressive, the root of neglect and criminal behaviors lies within the managing staff and Pheonix Senior Living company.

I see all these positive reviews and cannot help wondering if these family members have ever been…read moreback to make sure that the pie in the sky amenities and care that were sold, are actually happening. I can tell you from first hand experience they are NOT. We paid for medication management and there are days my mother does not even get her meds , or she gets OTC meds but not the most important med which is Eliquis, her blood thinner. They do not adhere to the schedule of when they are supposed to clean her room, do her laundry, assist with her showering, etc. I wrote the schedule on her calendar. My sister and I are hearing issues every single day. My mom is not senile, she stays on top of things and we have had her writing down what is happening on a daily basis when we cannot be there. I am so disappointed because this place from beginning until now has been disorganized and there is no accountability. My mom ended up in the hospital last week and the whole circumstance was mishandled. We are trying to give the new Director time to fix the multitude of problems, but we cannot afford to give them too much time because my mother's medication is a priority. I won't go into all of the other things that have happened, such as no one ever coming to clean, not doing her laundry as promised except for once. My sister came in and did her laundry and had to use her own detergent because the washer was out of detergent and nobody cares. That room is a disgrace as well. Disappointed does not begin to convey our feelings at the moment. If things get turned around I will be happy to amend this review, but as it stands it's very upsetting and excuses get us nowhere.

Spent the last week moving my 83 year-old sister into Morningside. From the moment I walked in the…read moredoor to two days later when I signed the lease everyone was so accommodating. It made me feel so good that she has found her home. The facility is clean and bright. Send out my thanks to Dave, Matt, Kenya, Vicki, and even the Chef who came out to meet me. They truly put me at ease. Wonderful wonderful place.

Kicked out my father in law from the Alzheimer's unit because he acted like he had Alzheimer's of…read moreall things. He couldn't remember which room was his and went into other people's rooms and slept on their couches. Imagine that.

Would never allow my relative to stay here. Staff is rude and unprofessional. Highly disappointed…read morein them.

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

My mother who suffered from dementia needed a special residential facility and we chose Southerland…read morePlace because they do a good sales job and have ONE good nurse. Beware. This facility paid very little attention to my mother. Her personal items were stolen from her room. She had very few activities to participate in (as compared with Arden Courts in Northern Virginia). Granted, this place cost a lot less than Arden Courts, but they do not do what they advertise. In addition to what I felt was a sad lack of interaction, when my mother became gravely ill, the staff at Southerland Place didn't call me. The first I heard was from the hospital where she was taken, and by that time several hours had passed and it was too late. My mother died alone because this facility didn't take the time, or care enough, to contact my family. Then, after she had passed away, we had another battle with moving furniture out of her room and they continued to bill us AND BILL LATE CHARGES AFTER SHE WAS DEAD. In fact, I just received an additional invoice for personal services 4 months after she died. Really, unless this is close to your home and you are able to visit several times a week, I would not choose this facility, nor would I recommend it. And if you should go and visit and think the staff is nice, do yourself a favor and go onto the internet onto whistle blower websites and read about the management. Not a good situation.

My family's experience has been much different than Pamela H. I do know that they have a new…read moreexecutive director since Pamela made her review. Below is the review I made under Southerland Place - Midlothian. In searching for an assisted living facility the task was difficult and stressful. I had my mind set on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.