In searching for an assisted living facility the task was difficult and stressful. I had my mind…read moreset on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.

I see all these positive reviews and cannot help wondering if these family members have ever been…read moreback to make sure that the pie in the sky amenities and care that were sold, are actually happening. I can tell you from first hand experience they are NOT. We paid for medication management and there are days my mother does not even get her meds , or she gets OTC meds but not the most important med which is Eliquis, her blood thinner. They do not adhere to the schedule of when they are supposed to clean her room, do her laundry, assist with her showering, etc. I wrote the schedule on her calendar. My sister and I are hearing issues every single day. My mom is not senile, she stays on top of things and we have had her writing down what is happening on a daily basis when we cannot be there. I am so disappointed because this place from beginning until now has been disorganized and there is no accountability. My mom ended up in the hospital last week and the whole circumstance was mishandled. We are trying to give the new Director time to fix the multitude of problems, but we cannot afford to give them too much time because my mother's medication is a priority. I won't go into all of the other things that have happened, such as no one ever coming to clean, not doing her laundry as promised except for once. My sister came in and did her laundry and had to use her own detergent because the washer was out of detergent and nobody cares. That room is a disgrace as well. Disappointed does not begin to convey our feelings at the moment. If things get turned around I will be happy to amend this review, but as it stands it's very upsetting and excuses get us nowhere.

Spent the last week moving my 83 year-old sister into Morningside. From the moment I walked in the…read moredoor to two days later when I signed the lease everyone was so accommodating. It made me feel so good that she has found her home. The facility is clean and bright. Send out my thanks to Dave, Matt, Kenya, Vicki, and even the Chef who came out to meet me. They truly put me at ease. Wonderful wonderful place.

My mother who suffered from dementia needed a special residential facility and we chose Southerland…read morePlace because they do a good sales job and have ONE good nurse. Beware. This facility paid very little attention to my mother. Her personal items were stolen from her room. She had very few activities to participate in (as compared with Arden Courts in Northern Virginia). Granted, this place cost a lot less than Arden Courts, but they do not do what they advertise. In addition to what I felt was a sad lack of interaction, when my mother became gravely ill, the staff at Southerland Place didn't call me. The first I heard was from the hospital where she was taken, and by that time several hours had passed and it was too late. My mother died alone because this facility didn't take the time, or care enough, to contact my family. Then, after she had passed away, we had another battle with moving furniture out of her room and they continued to bill us AND BILL LATE CHARGES AFTER SHE WAS DEAD. In fact, I just received an additional invoice for personal services 4 months after she died. Really, unless this is close to your home and you are able to visit several times a week, I would not choose this facility, nor would I recommend it. And if you should go and visit and think the staff is nice, do yourself a favor and go onto the internet onto whistle blower websites and read about the management. Not a good situation.

My family's experience has been much different than Pamela H. I do know that they have a new…read moreexecutive director since Pamela made her review. Below is the review I made under Southerland Place - Midlothian. In searching for an assisted living facility the task was difficult and stressful. I had my mind set on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.