It's been a while since I've stepped foot inside of a brick-and-mortar and decided that since I was in the area, I'd see what they had out on the floor. I knew Brandy Melville for having good basics and was in search of a black bralette / bandeau, which I did not find exactly what I was looking for, however, I did find a few cute basic tanks and a pair of shorts with Santa Barbara screen printed on. Since I didn't need to try anything on -- most items should be O/S, I will comment that there was a long line for the fitting rooms. There was also WAY TOO MANY people who did not really need to be inside (like guys just standing around with their girl friends, etc. taking up space for other shoppers - just my opinion though). You can do a few short laps around different sections of the store, viewing tables and walls of which you were not able to see when you were standing around those spaces to begin with. The cash register had what looked to be 2-3 girls taking anyone who made eye contact for checkout. I wouldn't say they were the most engaging nor friendly, but I wasn't there to have a good experience, I just wanted to grab my things and go - therefore, checkout was quick, unpersonable, and I suppose, expected due to the type of customer or experience they might usually have? Not sure -- like I said, it's been a minute since I've been to a location and usually in Walnut Creek or Los Angeles. Prices are still okay though which is why we go. read more

They profile the guests and the clothes is cheap. My wife never wants to step foot in here again and I understand why. The staff is rude

My 14 year old size 0 niece loves this store. We came here from Oxnard so she could spend her Christmas gift card. She loves the styles, and the fact that everything fits her perfectly. I would look like a watermelon smooshed into a nylon sticking, if I tried to wear any of these fashions, but she looks like a runway model. God help her parents when she starts dating. read more

Brandy Melville - Front window - Women's Clothing Near Me - Santa Barbara, California

See all

First time in the Santa Barbara store. Skip this store and go to the one in Thousand Oaks. Better customer service and friendlier in Thousand Oaks. Two young workers in the Santa Barbara store, not wearing bras.....talking about everything else other than work and one dropped the F bomb. A customer did not want an item and left it on the counter. I came back a few minutes later to ask where the other employee put it because I liked that color and her response was. "I'm not sure...." Zero help, kept folding clothes. The store is dirty and dusty, you can see all the dust accumulated on the clothing on the walls. Clothes piled up everywhere, rolling carts with clothes blocking the other entrance. Safety and fire hazard for sure. Only 2 dressing rooms, middle one had boxes in it. We went there so my daughter and her friends could use gift cards. Never again!!!! Forgot to add that I wanted to see a necklace behind the folding table area. (ALL jewelry is behind the folding table area) No one would help me so I walked around so I could get a better view. No bra associate #1 said I couldn't be back there..... then help me when I am standing there..... read more

This place has horrendous customer service. All The workers are sh*t talking in the front. I'm short, struggling to grab a top from the upper shelf and they just watch me struggle! Until my mom grabs a stool which had clothes on it, and we use that stool to grab the shirt. Then once I got off the stool one of the girls has the audacity to smile at me. None of them offered help, just stayed there, being useless, talking about who knows what. Take your money to the Westlake location or Malibu location where they're actually helpful. read more

There were only two open dressing rooms and the line took approximately 30 minutes so that I could try something on. During that time, I had to listen to all of the employees cursing-using the F word, gossiping -including talking about getting restraining orders on people. Very immature and unprofessional conversations by the employees while customers are in the store. Unfortunately, the Brandy Melville in Delray Beach Florida has employees that are rude and impolite. I don't quite understand why this store has such a lax hiring policy. read more

If I could give this place 0 stars I would. Seriously. I have never witnessed such terrible service. This place is a mess. There are boxes everywhere all over the store and in the isles. There are clothes scattered all over the floor. Not to mention the floor has dust and dirt everywhere. It hasn't been swept or cleaned. The girls dress terribly. They come to work with their thongs hanging out of their pants. It's so inappropriate. And there are children shopping for clothes with their parents. The "workers" aren't even working. They're on their phones the entire time gossiping and talking trash about their previous customers. I feel judged and not wanted. No one even greeted me or offered help. Don't go here. These people do not have it together and it's embarrassing to see. read more

See all

My sister and I were celebrating her birthday and decided to stop in the Santa Barbara Brandy Melville. The second we walked into the store, we felt targeted. There was a blonde employee with a slick back bun wearing white Adidas Sambas, a white shirt, and light blue jeans. We started browsing items and noticed that she was glaring at us. We didn't think much of it until we were in line for the fitting room. My sister and I noticed the line was long, so we offered to go into the same stall and save time. The employee rudely told us no and said "only one of you can fit at a time." Then she held out her hand and demanded for us to give her our bags. She did not take ANYONE ELSE'S bags in line. Nevertheless, my sister and I were cordial, kind, polite, and smiling. After we left the fitting room, we walked more around the store to see if we liked anything else. The employee proceeded to FOLLOW US everywhere we went. Every time we looked up, she was glaring at us. At one point, I opened my bag to pull out my wallet, looked up, and she was 3 feet away from me, glaring at me. I'm not sure if this had anything to do with it, but my sister and I are Asian Americans and we were the only non-white people in the store. The employee was white. After this behavior continued, we decided to leave the store. This ruined my sister's birthday and she cried after we left. It is not okay to treat people like this. Please do better, Brandy Melville. read more

Once again Staff chatting behind the cash register and in the back of the store all customers are waiting to check out Multiple staff members having difficulty counting back the change to customers Staff don't even fold the items that were purchased During the time I was in the store approximately 45 minutes I watched over nine people check out and each time the sales associate balled up the item and stuffed it in a bag When giving change back not only was it incorrect but it was given in the hand in such a messy way that it could not even be held she gave the receipt the change and the dollar bills with both of her hands and everything fell into the counter The level of disregard unprofessionalism and lack of basic human decency is mind blowing Staff do not attend to customers Staff are not skilled in county back change Staff are not familiar with the inventory you have in your store Staff don't even fold clothes that have been purchased Staff don't even have a care to hand back a receipt coin change and paper money in an organized manner so that they don't fall all over the counter One of the worst stores in Santa Barbara Incredibly embarrassing for your company read more

Omg. Brandi Melville doesn't train their employees in customer service. We were not greeted upon entering not were we asked if we needed and assistance. The two female employees didn't make any eye contact with us at all. We bought some shirts, and could not wait to leave. Brandi Melvill execs, you need to train your employees in customer service!!! read more

Brandy Melville - Women's Clothing Near Me - Santa Barbara, California

Very rude sales associates talking bad about a coworker in front of customers and saying really degrading things. When I confronted them that it wasn't professional or cool to be speaking like that 1. In front of customers and 2. About a person in general in that way they looked shocked and horrified and angry. I blame company culture in addition to the specific sales associates. Very unprofessional and honestly just sad. read more

My goddaughters favorite store. Not as big a store as the location in San Jose off Santana Row. The employees were very kind and the store was very clean and stocked with all the clothes my goddaughter wanted. read more

Please spend your money elsewhere. The staff does not seem to want to help at all, they're rudely pushing in front of you to place clothes on the rack without a simple excuse me. I don't know who is training the staff here, but you're losing your store money with the lack of good employees. read more

I took my two daughters shopping here on a slow Saturday. Our hands were full with clothes trying to navigate the store. No one offered us a dressing room or assistance or even acknowledged our existence. We helped ourselves to a dressing room and then the girl standing behind the register doing nothing starts barking orders about one person in a dressing room(my girls are clearly twins and need to communicate and try on together to find what works best for both) so my daughter decided to take on the roll of trying on and decision making for the both. she continues to bark about not leaving anything in the dressing room when your done. It was such a dampener on our girls day shopping experience. We then walk to the the register and same girl that had a voice when we went to try on suddenly lost her voice and wouldn't talk to us. It pained me to give money to this place, but I love my daughters more. I told them don't ever treat anyone like they treated us. To the staff at Brandy Melville, Thank you for the life lesson. read more

1/14/2024 arnd 6:45ish pm short brown haired girl has a total attitude problem. 5'6 blonde hair to mid back also sucked unfortunately I would get into specifics, but yelp did not like that. The only reason I still shop here is because it's the only place that I can ensure the clothes will fit me without trying anything on. every girl that was working at the store tonight was so rude and unhelpful. it's almost like they don't want you in there at all... In case you ladies were unaware of customer service, employees should be welcoming people, not making them want to leave. I have been happily shopping here for at least the past 8 years-thousands of dollars to this store. The one size fits all is one thing, but Jesus let me at least enjoy spending money for your brand. Lol. listen ladies. I understand that the middle schoolers you probably have to deal with consistently are probably very obnoxious, but my God, pull yourselves together. Your job is to put on a smile and deal with the shit that WE ALL deal with on a daily basis. That's one of the most important parts of a job in customer service. I would like to think they all looked dead because they were working so hard, but the store looked like hell. I was on my hands and knees, digging for the shirt they claimed was completely gone. By the way I found at least five of them. and that's after tons of eye rolls and responses I couldn't even hear. anyways, lovely ladies, thank you for the beautiful experience. I think my eight year streak is done with this brand. Amongst many others in this review section. read more

I came to write about my poor customer service experience here, but apparently multiple years worth of people have beaten me to it! I cant believe the upper management hasn't addressed all these complaints for this location. I've never been to a BM store before, but I was in town and decided to stop in. The store itself is small and quaint. Though, the dressing rooms were a bit annoying and stressful as the only cover is a linen curtain that doesn't close all the way. When I entered, the workers were in the corner talking to each other, not acknowledging anything or anyone around them. When I went to checkout, -I kid you not- the cashier didn't say a single word to me the whole process. Not a "hello" or even a "swipe your card now". What really made me laugh was when I asked her where to find a shirt I saw on a mannequin, she just POINTED at a corner of the store directing me to it then went back to whatever she was doing. Not a word out of her mouth. It would be funnier if it wasn't so rude xD Where do they find these girls? read more

BAD VIBES. very rude, impolite depressing workers, super stand offish and judgy. i lost my phone in between the clothes because the store was extremely messy and you couldn't grab something without stepping over boxes. they were talking bad about me for losing my phone? not that it's there responsibility but they didn't offer to help me look and just laughed at me with the other girls. the girls are obviously insecure people and take it out on customers. read more

The clothes are nice and fashionable but the staff associated very unprofessional, rude and racist. When I walk in, they don't welcome or greeting. They give me a unfriendly vibe like "girl, you should get out of here, you are not welcome here". Bad experience ever , I would never ever come back to this store again. read more

My family is in a nun vacation and we decide to go shopping today. 3 of the girls working there were doing absolutely nothing and ignored us the whole time. The cashier dripped attitude as she checked my daughter out with disdain. read more

Incorrect hours posted online. Says they open at 10am on Saturdays. Went today at 10am & store is closed. Came back at 11am & about 8 other people standing outside waiting, Employee comes & lets herself in a little after 11. We stand & wait & wait. Then I knock on the window as she is on her phone behind the counter & point at my watch. She mouths to me they don't open until 12. Why when she saw all of us standing there waiting could she not have had the courtesy to say to us that they wouldn't open until 12. I spend a lot of $ at Brandy because I have teenage girls. We did not go back. Horrible at this location. I reported this to Brandy corporate. I wish I could give no stars! read more

The staff doesn't acknowledge customers. They are just chatting away like they are alone at work. One of them just glanced over and kept on with her conversation. Just seemed rude overall so I left. read more

I shop at Brandy a lot. Most of my closet is Brandy and I honestly love some of the clothes but the people who work there are super disrespectful. The girls who work the register are always so rude and they always have the nastiest looks on their faces as they're ringing me up. They think they are superior and entitled and it's so gross. Whenever I go in they are also always talking about what guys they are hooking up with and what frat parties they are going to go to. read more

I showed up around 6:45 when both apple maps & google told me they closed at 7 to run in and grab the one thing i knew i wanted and the employee had already locked the doors, looked at me through the door & mouthed "we closed at 6" and giggled and turned away. Really annoying & unprofessional. If you really do close at 6 then change your hours online & on maps. & if you close at 7 then get better staff that can actually work the hours they're paid to do read more

Horrible experience yesterday 6/27/23 around 6pm. The staff that was working besides 1 girl were very rude & had horrible attitude. Whenever i asked a question they looked at me as if i was bothering them when it's their job! I have worked retail before and I have never been rude to any customers due to hating my job so much. worst experience, these girls need to learn a lesson as in fire these girls :) read more

Workers are unprofessional, disrespectful, and racist. Today my friend and I walked into the store, and the four girls at the counter made her get out of the dressing room to ask if she brought underwear with her inside (she didn't), and then talked about her in front of the customers and asked her where she put one of the red tops she tried on-- when she put it back right in front of them. I get that there is a lot of theft from Brandy, but my friend was the only one that was questioned in the store amongst other girls that were trying on a lot more clothes than her. My friend also happened to be the only person of color. This happens nearly every time we go in -- we confronted them about this behavior and they brushed it off without an apology or recognizing this implicit behavior. Literally so many other reviews under this store have talked about this issue. Minorities and POCs coming into the store and feeling unwelcomed, followed, questioned without even trying on a single article of clothing, while the white girls can walk out with hundreds of dollars worth of stolen clothes and no one was going to say a thing. This is the type of shitty, racist customer service that you get in a predominately white community, in a brand that hires only teenage girls. read more

Employees are extremely rude, and disrespectful. no greetings what so ever, so judgemental. instead of taking care of the long line of people waiting to check out she is on her phone cussing up a storm to a friend, saying "i don't want to deal with this shit right now" and saying the F word. they had so much attitude not polite and should not have a job working with people. they act as of that they hate the customers and the job. read more

My daughters favorite store! It's not a big location but it had things not available online so that was a score. We parked at a nearby lot that had 75 minutes free, it's pretty much around the corner. She was able to find a few things and the sales staff gives you free stickers with purchase. read more

I love brandy Melville but when I walked up to the store and the door was locked before closing... i was extremely disappointed. the worker claimed she locked the door out of habit and welcomed us in. as we were shopping, she was loudly cursing about a guy, trying to console her friend who was crying in the dressing room. I cannot make this up. f*ck Diego!!! it was literally like we weren't there. It was like sailor mouth city. cute shirt though! Not so good costumer service. read more

Staff was rude and short. Girl with long brown hair and black shirt and brown plaid dress was exceptionally unkind, unprofessional (your staff is behind the counter giggling and laughing instead of helping customers, were annoyed when I asked a question about your product) but the brown haired girl watched me step outside briefly to grab a card and then proceeded to rudely tell me that in order to go back inside and pay (where my sister was waiting) I would have to wait in the long line that wrapped around the block. To pay. If you don't want my business totally fine but like your staff was exceptionally rude, unprofessional, and need a lesson in customer service. read more

No one acknowledges you when you walk in even though there are multiple people working. The girls were standing around talking about boys with eachother and speaking inappropriately. It was such an uncomfortable environment that it made me want to leave. It felt like a bunch of high school mean girls. Also, even though the store is very small, it took a while to get someone to check us out finally. The employees just stare which was incredibly rude and also did not say anything to me and my family even though we were there for about 20 minutes. I highly recommend stopping at another location because I've never had this experience at any other one. read more

My grandkids, 12 and 15, love this shop. Clothes are always fun - and everything seems to go together. Plus the prices - very reasonable. The sales staff are patient, friendly, and helpful. I highly recommend going to Brandy Melville. read more

I will NEVER go back. I was there to get sweatpants for my little sister and ended up not getting them because when we first walked in I didn't get greeted or anything, I felt uncomfortable there with the employees. The "manager" Mia, shouldn't even be a manager. She was very rude. Didn't smile, didn't talk. Stared at me and gave me dirty looks. It was my first time going to the Santa Barbara location and it was the worst experience ever! I walked out with no purchase. Don't go there. It's worth the drive to go out of town to a different location. I was shocked when I found out that Mia was a manager. So rude. read more

Very small location, hard to move around in. Also the employees are so rude and condescending. I would not spend my money here especially $25 for a sad excuse of a strip of fabric they call a shirt. If you still have self respect just shop anywhere else. read more

If could give this Brandy Melville zero stars I would. I traveled to SB from LA & have been to multiple brandys in California and even Europe and this location was the worst one I've been too. I walked in with my girls & immediately a worker is fixing the clothes around where we're looking practically walking through me/bumping into and did this MULTIPLE times absolutely disrespectful as a person as an employee. I felt extremely uncomfortable not being able to look around comfortably and knowing I'm not a size 0 already makes me uncomfortable walking into a brandy let alone a disrespectful employee, on top of that a selection was trash, even a pacsun has better selection. If this review gets to management I went in 6/11 around 12:15-20 PM 3 girls working on floor the disrespectful employee had reddish hair jeans and dark blue purple sweater please have a conversation with this employee or find people will make the shopping experience at this location more comfortable. I will never come back to this location so if you're thinking about it, not worth it read more

My daughter loves Brandy Melville but when we walked into this location it was a very disappointing and disorganized store. We make it a family event to visit the store every where we go (Washington DC, Paris, London etc). The employees were chatting by the cash register not assisting any of the customers. The dressing rooms we stacked with piles of clothes that needed to be placed back on display and other customers were complaining about it as well. It was very disappointing and my 15 year old daughter did not want to buy anything. They need to hire a better manager and train their employees on better customer service and work ethic. read more

I came to this store with some friends and as soon as we walked in the employees were staring at us in a very unfriendly manner; not welcoming at all. We shopped around for a while and none of the girls working there asked if we needed help or anything of that sort. Once we were about to leave the store, one of the employees said she found a tag in the dressing room that one of us had come out of and that she needs to search her bag to make sure she's not stealing. This happened in front of a very crowded store. I love the Brandy Melville brand but I will definitely not be returning to this location read more

i came on a friday morning. they said they open at 10 but waited for an hour and they still weren't open. didn't even get a chance to go in.

All the sales associates were so incredibly rude to customers. A lot of them seemed very young and as if they had no idea what they were doing. The dressing rooms were so messy, tons of clothing on the hooks, benches, and on the floors. Honestly if you're going to shop at Brandy, best to do it online just to avoid the employees. read more

Rude - pathetic customer service !!!! Don't bother asking questions - staff respond with attitude and disregard. Spend your money where it's valued. read more

This location is more organized and has a nice boutiquey feel than the shop on 3rd Street Promenade which is overwhelming with the overly full tables and merchandising repeated on every other fixture. This location looks great and their assortment appeals to women of all ages. They took over the Michael Stars location and is a nice addition to the shopping on State Street. Stop on by and check them out. They had some fun California State theme items that makes a perfect gift that won't cost a fortune. read more