Came in to have my passport holder stamped while on vacation right from the airport. I looked every…read morebit of the 20 hour traveling I did to get there complete with sweatpants and baseball hat. Staff couldn't have been nicer and had it ready for me in a Monday since it was late on a Friday. Love my double decker bus stamp!

- great staff - helpful staff…read more- tons of good inventory here overall - lots of good seating - quick to be provided an SA Overall, good service and lots of inventory.

I had been wanting to visit this shop - the largest of all John Varvatos shops in the world, with 3…read morefloors of amazing style, design, and materials - since I first planned on visiting London and the UK. I was anything but disappointed! Robert P. was my salesperson and stylist. He was simply wonderful. Helpful, knowledgeable, and accommodating with a great eye for what fits what and how and why as well as what goes with what and why. The clothes themselves are incredible. Granted, Varvatos isn't for everyone. It's edgy and progressive but, being a more advanced and elegant vision of the genre, lacks that raw and untamed element that other rock & roll inspired designers have. These are highly sophisticated items and very refined - and some highly editorial - looks. Made with perfection from exquisite fabrics and the lightest of leathers - the goat leather and the cashmere collections are among my favorites! All in all, I wish I had another day to explore the rest of this store and more luggage room to take it all home! (Though, the offer was made to do it for free back to my home in Tampa, FL.) If I could, I would leave this store and Robert P. with 6 stars!

I love the aged rocker glamour look of this designer!!! Quality can be a little uneven though - I…read morehave some items still going strong after years of use but others that fall apart after a few wears. I now pay attention to how well things appear to have been made before buying...

If you're looking to buy nice clothes for a decent price, this is your store to find all sorts of…read morehigh end values. I recommend THIS Top Shop rather than the others in London because it has more to offer with better sale tags. **

Uh, ok. After a day filled with shopping, my group wanted to stop at Top Shop. Apparently this is a…read moretop clothing shop in London, but really falls flat in regards to selection and quality. Even after an hour of browsing, I have come to the conclusion that this store has the quality of H&M or Forever 21 - just with higher prices and the occasional name brand. Items on sale were very odd looking and disorganized. Not exactly the place I'd like to buy anything, I tried.

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

No restroom after waiting in line 1.5 hours and spending $4,000. Refused access to restroom…read more Returning everytgi

Never had done business with this company, but my granddaughter, turning 16, found a pair of…read moreearrings on the website that she wanted. They were several hundred dollars and looked good on the web. When they arrived I was sorely disappointed in them. They looked like cheap costume jewelry. Went to return them, which is a process in of itself. You have to ask permission to return. It took days for the company to respond to my request and when they did I was told that the earrings were not returnable. I asked for them to reconsider as there was nothing on the page when I purchased that they were not refundable. And as they sent me refund instructions with the order I had no reason to expect they would not be. They told me the refund instructions were in the small print on another page that you didn't use when you ordered. Who does that?? Disappointed in the quality as well as the company's response to the request. Never again. I am sticking with companies that have a proven track record for customer satisfaction. This customer was not satisfied!

Brandy Melville originates from Milan and the opening of the Westfield Shopping centre marks the…read moreopening of their brand's first UK store. The range is targeted towards the 15 - 30 female age group and the various pieces are very cool and chic. The staff are great and really seem to know the brand which is quite refreshing. When I first looked around the store, I thought the pieces would be more expensive but at £20 - £25 for a t-shirt and £12 for a cotton dress the prices are very reasonable for good quality garments. Brandy Melville is great if you are looking to inject a bit of Milan into your London look!

I went to the branch on Kings Road and was excited to try the brand and see how one size would fit…read moreall! The store is cool The clothes are pretty basic, ok quality , definitely one size does not fit all My problem was with the prices and customer service I can understand that it is ok to pay $30 for a basic t-shirt in America but £35-£40 for the same tee in UK is not ok And they don't keep the shape after washing them - I understand if you are paying for quality at least after couple of washes the top should not be expanded to fit two of your size! The other problem is that the sales assistants knew nothing about the stock they have- I saw a dress on display and asked if there is other colours the answer was no Went downstairs to find it in 2 other colours ! The same happened with another t-shirt Don't know if this brand is up to all the hype that is spread online from American bloggers but honestly don't know how it is differed from anything you can get in Topshop for the same price, same ok quality, and same bad judgemental customer service

Sis and I came across this store looking for souvenirs for ourselves and for the sis-in-law... and…read moreit was definitely BINGO for us. Yes... everything inside the store had the Britain flag or anything UK related... but for us, it was stylish... yes, it was glitter / sequence galore but its something you'd wear to go out bar hopping or clubbing or raves. We didn't really care much for the pants but we got some shirts... Prices were decent... definitely no customer service since the cashier that day seemed to hate her life ... typical EMO chick.

A punkyfish shop is what it is - a brand who became big enough to open their own shop and peddle…read moreoff their renowned goods to the girls who worship them. Punkyfish is generally a fashion statement of its own. Starting off as a clothes dispenser for the alternative styles, but when everyone started to buy them they became mainstream styles instead! The clothes are well designed and generally cute, but they sell lots of other accessories as well - look for lunchboxes, pencil cases, all kinds of merchandise and crap that kids are interested in. A good little place.

"Have you been to COS?" I questioned my BFF over lunch at nearby NOPI. After explaining that H&M's…read moresophisticated, higher end sister was my European go-to and still not available in the States, it became clear I had to take her there. Opened in March 2007, the Regent Street location is London's first Collection of Style (COS). Whilst I still haven't properly figured out their sizing (I consistently have to take two of every item into the fitting room to get it right), I continue to love COS - particularly for dresses and accessories. At the moment about half the store is on sale so it's a nice to time to get your Nordic fashion fix. Neon lovers: orange is figuring prominently in a lot of the current collection. I stuck to more muted tones with my purchases but I admire ladies who can rock super brights. My BFF picked up a terrific large checked scarf (as well as an oatmeal coloured rolled hem jumper for her boyfriend.) I spotted a blue/grey leather colour block clutch that I very nearly bought to avoid trying to DIY my own. Given I'm still thinking about it, I'll probably have to go back and fetch it at some point. There are plenty of basics here but if you desire to be more daring, they've got that too. Think coated linen sculptured dresses, glued seams, waxed linen shrunken shirts, bold statement necklaces. COS may well be the only store in London I can't manage to leave empty handed.

Cos rhymes with classic cool. It aims to take some very good natural quality materials and design…read morethem into timeless, simple but tasteful, Marni-esque designs. It is hard to guess that this store is even remotely related to the giant Swedish chain H&M. Best in store is the little black dress. It comes in different lengths and designs but always aims to impress. I do like Cos, and I feel like I will be shopping there a lot... in a couple of years. I feel like this store is a bit too 'grown up' at times and I plan to take advantage of my freedom to wear 'silly' clothes for as longs as I can.