We contacted Brandon's Towing & Recovery out of Athens, GA on 1/9/26 after one of our drivers experienced a load shift on an open-deck flatbed carrying steel. One piece (approximately 61 lbs) had fallen off the trailer, and another piece (approximately 260 lbs) was hanging partially off the side.
When we reached out, Brandon's Towing requested photos and the exact location of the trailer, which we promptly provided. After further coordination with our driver, we advised that it would be best for service to be performed Saturday morning, 1/10/26, as we had not yet agreed on pricing or scope of work.
Despite this, Brandon advised that his truck was already en route, even though no agreement had been made.
Their team arrived, straightened the two pieces of steel, and were on site for approximately one hour. After completion, they demanded $1,450 for the service. When we questioned the rate, they refused to negotiate or explain the pricing and instead threatened to have our trailer impounded if payment was not made immediately.
This was an extremely disappointing experience and felt like a deceptive and coercive business practice, especially given that no rate was agreed upon prior to dispatch. read more