Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

I discovered that my GE refrigerator had stopped working overnight. I called Appliance Repair…read moreBarrhaven at 11:00 o'clock and booked a call for noon of the same day. "Andy" called when he was 5 minutes from my door. He investigated the problem, identified the deffective parts, advised me of the cost and made the repairs in short order. Andy was focussed, knowledgeable and efficient.

Our KitchenAid dishwasher had a leak. We bought a new sump assembly, installed and tested. Still…read moreleaking. Call Barrhaven Repair Appliance and set up an appointment. The night before the apt, we get a call saying the guy can't come Monday, have to reschedule for Thursday. Okay fine, shit happens. Guy shows up Thursday and there's negative attitude from the get go, apparently because we never should have ordered the part ourselves. He asks how we installed the "parts". My wife explains that there was 1 assembly, not multiple parts. Answer not good enough. He actually starts arguing with my wife IN MY HOUSE. Mr "I've fixed 600 dishwashers" doesn't know that you can get one complete sump assembly (we got ours from Regional Factory Parts & Service on Antares). By this point, my wife is completely stressed. He tells her that there's a minimum $250 charge. Okaaay, nobody told us that when we made the appointment; only that there's a $75 fee to have somebody show up and that the $75 will offset the final price if we approve the repair. So now they already have $75 of our money. We've been washing dishes by hand for 6 weeks and just want the thing fixed ...so she tells him to go ahead. Turns out the problem was that we hadn't treated the gasket ring with dishwasher soap so poor seal. Who knew? Guy reassembles in 1/2 hr and dishwasher working. So, with tax, it's just cost us $282 (incl tax) for half hour of work. So why am I giving these guys 1 star? 1 reason: shit customer experience. If I had known that there was a flat $250 fee when I first called, and given that I don't need any new parts, I would have called someone else. Comically, the manager I spoke to afterward told me it would have been more expensive if I had gone with someone that charges hourly rate. So there's appliance repair joints charging $500+ /hr? I was born at night but it wasn't last night. Add to that the unwelcome blowback from the technician and, needless to say, we will never do business with ARB again. Couple of pro tips, guys: 1) the customer is always right, 2) when the customer is wrong, see #1.

This appliance repair is just perfect. Honest, easy to deal with, quick response. I have been…read morecalling him for many years and he always provide and estimate and professionally repairs once customer approved the cost.

I was not impressed with the visit. I was mislead into believing the service call was $80 and…read more$25.00 for every 20 minuts after the initial 20 minutes - not so at all. Tech wanted to charge 105 + tax for a 5 min assessment. The part was very expensive but I could get it for $80 cheaper because I have a parts account #. After hearing that he said, he would charge me the $80 more on labour because he makes money on the part. Instead of charging $180 for a 2 hr estimated repair call, he would charge $240 and he wouldn't have to do any running around to pick up the part. I was outraged and will not be calling on him again.

Our oven stopped working after a power outage during a long weekend. Independent Appliance Service…read morewas listed on Yelp, so I reached out. They were quick, responsive and easy to communicate with. Our oven was repaired quickly and efficiently. Steve, the person we dealt with, was kind, patient and nice. The whole process was quick and painless. If our appliances break again, I'll be calling Independent Appliance Service again if we have issues.

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

Took in a 30 year old Kenmore that had no suction. Wonderful man in charge showed the clog in the…read morehose in less than a minute. He also refused money for even a coffee. Took me 30 minutes at home with a plumber's snake to clear the clog and, even better, I now know what to look for. Many thanks.

I've been dealing there for years. You cannot ask for better service it's personal he goes above…read moreand beyond making sure you have what you need the right product for what you need. The inventory is incredible for a small shop. There's new there's used there's anything you want bags for every kind of vacuum. I've bought my vacuums there I'm a cleaner my mother buys her vacuums there. The owner is lots of fun there is no pressure to buy. He also repairs vacuums service that I've used a few times being a cleaner. If I could give this 10 Stars I would I recommend this business over any vacuum shop in the city do yourself a favor and check him out before you go anywhere else you won't be disappointed. Tell him Suzanne the cleaning lady recommended him.

I had a 10 year old Samsung dryer problem related to a TE error code (temperature sensor). I called…read moreAppliance Repair and was given an appointment for the next day. The repairman show up on time and diagnosed the problem very quickly (a thermistor was on the blink). Fortunately he had a replacement one in his truck and installed it. That corrected the problem. The repairman was very nice and explained what needed to be done and did it. He cleaned out the lint that had gotten into the dryer as well as cleaning up his work area. I wish I had taken his name down so I could compliment him in this review. I definitely would recommend this company. The repair cost was reasonable.

false pretexts !! , i agreed to use the service at advertised price 299.00 ,…read more now they are quoting triple 899 it as it is commercial and much simpler access and only 20 m of ducts their sales rep kept asking all question about access, parking , all of wich i answered correctly , easy 1st floor access , no basement no hidden duct , all apparent will never do business whith somenone with these practices

The best in the business. Truly excellent work ethic and customer service…read more I was impressed with their high dusting and contact cleaning which included duct cleaning and filter cleaning. The difference was night and day. They were very thorough and helpful throughout the entire process. Worked with my schedule and always followed up. I cannot recommend this company more. These guys are bar none the best in the area. - DB