We took a lawnmower that wouldn't start in for service - it's located within an easy drive of our place. With no signage to guide us to the lawnmower drop off, we took it in from the front. The guy behind the counter asked us why we didn't drop it off at the back. Pardon? You want it dropped off some place specific, put up some signage, instead of depending on ESP. Seriously. The repair was fine. Customer Service was mediocre. Pricing was in line with other places from what I know. The lawnmower works. Would I return: Unlikely. I'll look for a place that knows how to use signs to their advantage. Would I recommend: Unlikely. read more

Dropped off a lawnmower for repairs. They said it would be 7-10 days. Long story short, a month later still no calls or anything went by and they claimed it would be $260 to repair. A few issues that I was pretty sure were just added on. Anyway, decided to not bother since mower wasn't old. Not great demeanour or customer service. Go elsewhere. read more

Terrible service, and and a disappointing experience. I brought in a Husqvarna cordless hedge trimmer for warranty repairs. The service person I dealt with was dismissive and rude, saying that my purchase invoice wasn't dated(not true), didn't ispecify the model (not true), and that they wouldn't honour the warranty because i bought the trimmer in the US (also incorrect, as I later confirmed with Husqvarna Canada). All in all, an unpleasant and unreasonable customer experience. I would never return to this store. read more

Further update. Well, first snowfall of the year. Last spring, the guys from Yarmand appeared to have repaired my $1700 snowblower. They showed me how ice can form that could jam the chute and prevent it from turning - the main problem it had. So, took it out today. The chute worked fine. For 5 minutes. Then right back to the old problem - it rotates clockwise, but not counterclockwise. The very problem I've taken it in for twice now. Again I have a snowblower that only blows snow in one direction - straight right - meaning I have to use it for a pass, drag it down to the other end, use it for another pass... So, for the money I've paid them... nothing. read more

We had a very bad experience with this operation. After leaving our snowblower there for over 3months to have it fixed over the summer, they ignored the reported problem, did a "cleaning" and addressed minor other issues. $400 later we are looking for a reputable mechanic to do the work required. Suggestions? read more

Ordered and paid for parts that were never received. Really lousy customer service. Will never go back.

I've just concluded my second seasonal transaction with Yarmand, required to revitalize a tired snowblower that has not worked well for a number of years (and did not work at all last year). My first transaction was required in the spring for my gas-powered lawnmower (which did work, but had not properly for many years). I am relatively new to lawn and garden (and now, winter driveway) care so I was not familiar with what was required to maintain this type of equipment. However, both the low prices and the quality of service these guys offer leave the competition far, far behind (as did my first experience in the spring). I started inquiring about getting service about a week after their fall special on snowblower service had already ended. However, Farid immediately informed me that he would apply the $20 discount regardless. While this might not seem like much financially, it immediately demonstrated their intention to go "that extra mile," which did much to convince me. Perhaps this was in anticipation of just how long it would take to complete the service, which might sour some people on this particular business (from my very first web inquiry until final delivery last Friday, my entire experience lasted exactly two months). However, considering that this time included a number of failed attempts to co-ordinate pick-up and delivery, I am more than willing to overlook this, since I can only attribute this to just how much business these guys have. To sum up, I can not recommend Farid and the rest of the guys at Yarmand enough. Therefore, to get my (used - about 5 yrs old) snowblower running (about which I was not even remotely aware of what was wrong), I did seek a quotation from what I thought was one of their closer competitors but it ended up being no comparison at all: competition: pick-up/delivery (to Kanata) - $95 "tune-up rate" (based on 8 hp) - $205 (+ $10 per additional hp) parts, shop supplies, and taxes - extra $$ deposit req'd on p/u - $195 total (incl. taxes) - Yarmand: pick-up/delivery - $69 labour (per hr) - $80 parts - $70 total (incl. taxes) - $400 Needless to say, I will be contacting Yarmand again in the spring with my lawnmower. read more