I recently purchased my 2026 Ford F150 Raptor and I couldn't be any happier with the experience. Drew was knowledgeable, patient, and very transparent throughout the entire process. He made sure all my questions were answered and never made me feel pressured. He truly cares about his customers and goes above and beyond to make the experience smooth and stress-free. read more

I've held off from writing this review for too long. I bought my 2021 f150 from Brandon ford brand new. While I was doing paperwork one of the salesman who had seen my fiancé and I there waited until she was outside alone with our kids to approach her and hit on her. I told the sales manager what happened and the married salesman was supposedly going to be fired but I saw him there couple weeks later when I had to bring the truck back. I downloaded the ford app on my phone and it had the maintenance schedule for my truck, I purchased the extended warranty and I was told EVERYTHING would be covered until 75,000 miles, that wasn't true. This was my first brand new car purchase, it will definitely be the last time I purchase anything brand new. My fiancé and I were both in school and working full time on top of raising 3 kids so I would go longer than I should on some oil changes but would get in as soon as I could. They would assure me that they were doing everything needed according to the maintenance schedule. I found out that was a lie and there excuse was if you don't come in at the mileage it says to that their computer won't let them do what's needed so my cabin filter never got changed for 60,000 miles and my truck was smelling like mold. I asked them if it was changed and they said it was just changed so I went out to the truck at the dealership pulled it out and it was black with leaves in it. It had NEVER been changed. Then they had nothing to say. They also didn't change the spark plugs when they were supposed to so I had to argue with them about it. They said they had to contact corporate to get it approved since I didn't come in at the correct mileage. I would think because I came in later than I was supposed to they would see it as more urgent not to just skip it entirely. Also they told me the maintenance schedule for my truck in the app wasn't correct....if they not that then when not get it corrected?! I chose them because I trusted the dealership had my best interest as a customer. Just recently I was 4 hours away from home and my rear axle on my truck went out and I had to get my truck towed 4 hours home. I found out there was a recall on the axle which they never contacted me about. Then I call and they confirm there's a recall and tell me they will order the parts and call me when it comes in. I call back two days later to see if they know when the part will come in because this is my main vehicle and I can't just not have a vehicle. When the lady answers the phone I tell her I called Monday about the recall and wanted to get an update on when the part will come in she says nothing and I wait about 10-15 seconds and then say "hello?" And she says with an attitude "I'm checking" I just let it slide thinking maybe she's just having a bad day, she then tells me nothing has been ordered and she would order it, so I ask if they will have an eta on when the part comes in after ordering it and she says no and I ask if they can send me a confirmation that the parts been ordered because I called Monday and I was told it was ordered then. She tells me she is the one that orders parts and she wasn't in on Monday and let me add she still has an attitude. Instead of going back and forth with her because I can see I'm going to waste my breath I just hang up. The customer service is horrible the dealership will lie to you and does not care to properly take care of your vehicle. Make sure you're staying on top of what your vehicle needs and that they are actually doing it or take it to a different dealership. I have had fords all my life and I'm disgusted by this whole experience. read more

Brandon Ford - Car Dealers Near Me - Tampa, Florida

experience made an appointment. I was turned away as a result of the age of my vehicle that straight up age discrimination to the core. The appointment was scheduled well in advance, and I several up until the very of the appointment waiting in line to discover I was turned away for vehicle age discrimination. Any professional organization at least be considerate of a potential customer. at least forewarn all customers of this discriminative policy. rather than have them waste their time making an appointment. Highly unprofessional service and extremely poor customer communication. read more

Jake one of the sales managers had run a credit check on a truck my husband was interested in purchasing , he was approved on the loan and the truck was put on hold. While on his way to pick it up at the dealership Jake sold it to someone that walked in the door. Very unethical. Save your self an unfortunate experience and take your business eslewhere. The only explanation we were given when we arrived at the dealership was it was very unfortunate but they sold the truck to someone else. This experience is surprising since they strive for 5 stars. Customer service and attention to detail is not offered here. Buyer be ware. read more

Jake one of the sales managers had me run credit on a truck I was interested in purchasing , I was approved on the loan and the truck put on hold. While I was on my way to pick it up at the dealership he sold it to someone that walked in the door. Very unethical buyers beware. read more

I've brought my vehicle to Brandon Ford before and had no issues. It's a 2024 F150 and I needed to bring it to them again because the sunroof is leaking. when I called today to make an appointment. I was told that Brandon Ford was going to charge me a $199 service fee to look at it and determine if it's covered under warranty at what point does Ford and Ford dealerships take responsibility for failures on a vehicle that was bought a year prior my truck has 18,000 miles on it and they're trying to tell me that the leaking sunroof might not be covered under warranty and they're going to charge me $199 to find out shame on you Brandon Ford I won't ever be back to you. read more

Brandon Ford used to be a great place to buy a used or new ford truck. What a joke they are now, this is the 2nd time we've walked. Their trade offers are insulting. They do not want to go down on their sticker price so save yourself time and try Bartow Ford or any other location. read more

So I went in trying to purchase a new truck. I was comfortable either getting a Ranger or F150 depending on the sales and everything so it wasn't a matter of money necessarily. Before I get there, I've already talked to the sales rep about my trade offer, and I have proof of estimates from other dealerships because I've been shopping. I sat around waiting for my sales rep for like 20 minutes and finally got to see the car and I really liked it. Eventually came down to talk into the sales manager and let me tell you, I don't know where they pulled this big grizzly buffoon from, but as he sat there with a pompous attitude, he gives me the rundown on why the estimate I just received for the truck I've been looking at is so high. A big chunk of it was the fact that he was lowballing me for my trade-in that I already knew what it was worth and I'm talking about like four grand less. He didn't seem to wanna entertain any conversations and I pretty much wasted my entire time there. They like to market it like they're the cheapest or more most affordable Ford dealership, but I'm gonna tell you right now they're definitely not. This interaction upset me so much that I went ahead and bought a Chevy instead. read more

Set an appointment for my 2012 Ford F250 to be serviced at Brandon Ford. I had stopped in and made an appointment at the front desk. Later I rescheduled that appointment to drop off early a.m. I took half a day off work to do so and on arrival was told they won't work on any vehicles older than 10 years old. When I inquired, why wasn't I told this at the time I made the appointment Marty the technician just shrugged his soldiers and said I don't know that's per my manager. I said you realize you just wasted my whole day plus another employees day of having to come out and pick me up Marty again just shrugged his shoulders. I said I don't know man but we won't service it. Highly recommend if you need a vehicle or more importantly vehicle service you go anywhere other than Brandon Ford. read more

Brandon Ford - A Ford truck that Brandon Ford would not service - Car Dealers Near Me - Tampa, Florida

It's a long story....... No more RV, so it left us with a leased Toyota. Dave misses having a truck and I'm like what do we need a truck for? So we have been researching small trucks, mostly on YouTube. He's been wanting a hybrid truck for a long time. Along comes the adorable Ford Maverick! Next step-Find one for sale. He decided on the Lariat model, 2.5 Hybrid, Blind Spot Detection, faux leather seats, tow package, radar activated emergency stop and many more features. So we headed up to Brandon Ford, a high volume dealer about two hours away. When we arrived there was literally a gauntlet of salesmen at the front door lol! Not a bad thing. We were approached by Andreas Lopez, salesman extraordinaire! He was very well versed and knowledgeable about the Ford Maverick. He promptly took us to see a Lariat and it was love at first sight lol. The color is Atlas Blue and she or he is adorable! We sat in all the seats. Dave wanted to make sure that I was comfortable in the passenger seat. We took a test drive and bingo,,the next thing I know we were in negotiations with Kevin the sales manager who has a great personality! A few minutes later we have a deal! The whole thing took about 4 hours. Dave finally met "Q", the finance person and we were finally on our way home! Me in my Rave 4 and Dave in his adorable little truck with all the extras. What a great day! read more

Brandon Ford - Inside - Car Dealers Near Me - Tampa, Florida

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So unfortunately i had to only give 5 stars but if i could I'd add 5 more! I came in feeling so hopeless with my car situation but i was met with so much patience and flexibility. My previous dealer took advantage of me with my prior car and left me in a really bad spot. Mikel M. SAVED ME. He's such a wonderful people person, he was empathetic towards my situation and got me the deal of a lifetime. As a person who's still trying to figure out adulting, he made the process as comfortable as it gets. Thank you so much! (We owe you a chilis triple dipper!) read more

Luke is great! Got me a new bronco a week ago! He made sure I was all set and followed up making sure all was going well.

A simple tire rotation and check up and i was on my way but I have to say the service here is incredible, super nice and very professional. The only down side is that the kids playground is scolding hot during the day so my kiddo couldn't play on it. Luckily we were only there for an hour. read more

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Review Brandon Ford My opinion of this place is GO SOMEWHERE ELSE! I received a notice that my vehicle needed a repair and that Ford would cover it. Ok. And it was only expected to take half a day. When arriving at Brandon Ford. The place is jammed with vehicles and little room to park. (We needed 2 cars in order to leave one.) You are funneled into a toll booth type area and you drop your keys with them and leave. My son was told 1-3 days WTH! So I went to the toll booth with the employee that took the request, and was told that is how long it takes. They have to " diagnose" what is wrong with the car and if the TSB is NOT the problem I would need to pay a $200.00 diagnosis fee. Now mind you I am standing in the travel lane for vehicles in order to talk to this person. And to boot, it is an actual cold day and rainy and miserable. After the fee is mentioned, I told him we will take the car back. You know "something" else would have been wrong and there goes $200. This place is over booked and most likely short staffed, if it will take 1-3 DAYS to replace a 30 minute, $75.00 part. That FORD is paying for. Again don't go here. I went to another dealership less than 30 minutes away and it was done in HALF A DAY. Dropped it off at 0900 and it was ready at 1330. read more

Went to at least a dozen dealerships. Never owned a Ford, until I found out about their financing. Went to the ones by my house in Spring Hill, not a lot of inventory. Then went online to Brandon they had the same trucks for a bit less. Met John my Salesman right away and off we went, he spent hours with my wife and I. I'm 7'0 tall and don't fit in a lot of vehicles, he was patient and confident we could hit my punch list of feature's. Bought a New F150 and the rest is history, no BS it was the best experience I've had to date. The Finance guy we had was pretty cool, walked us through the paperwork, not in a hurry. Officially a Ford Guy.. read more

Brandon Ford - Car Dealers Near Me - Tampa, Florida

So I bought a car here in 2022. Great experience. Since then I have had my car serviced here exclusively. It is a good dealer (as dealers go). Yes they do some annoying things like all dealers BUT they are fair and respond well to customer feedback. Sales: easiest sales experience ever. Very nice people. Service: generally fine, expect some long wait times as they are always insanely busy. Also the service lane is major chaos at all times. Be careful! Service advisors are fine and the cashier and parts folks are good. Rental/courtesy: fine. Excellent staff and fair policies. Keep in mind if you are not getting warranty work done they won't want to give you a loaner, but if you push sometimes they will do it. Overall for a Ford dealer it's a good value. Recommended. read more

This was the fastest, simplest experience I've had at a car service spot. We set up an appointment and it felt like the appointment was actually honored, unlike many places. We pulled up, gave some info, agreed to the service being done, handed the keys, crossed the street to eat at a Latin American restaurant (HIGHLY recommend eating there. Soooo good.), and less than an hour later, we we're receiving the call that the car was ready. I'm talking done in about 40 mins. The staff was all very friendly, informative, attentive, and efficient. We felt taken care of. Needless to say, we will be bring our car here for service moving forward. read more

I always purchase my trucks from an out of state dealership due to the high cost of trucks in my home state of Arizona (due to high demands). I spend a couple of months of research and am methodical in selecting my vehicles. I always do a nation wide search; once I narrow the trucks down I contact the dealerships to get their out the door price. Some dealerships have a low online listing cost but add thousands to the out the door price. My experience with Brandon Ford was nothing but excellent! They had a huge selection of trucks on site. They were quick to respond to questions and didnt play the back and forth games. If you're from out of state, just know that you have to be present to sign the contract. I notified my salesman, Sam, of my flight schedule and asked that the documents be ready for when I arrived. Everything was exactly as we had previously agreed to. Sam gave me a full tank of diesel and did the vehicle walk through. During that time, he noticed one of the floor mats was missing so he went and got one for me. I was in and out of the dealership quickly, which I was grateful for since I had to get on the road right away. After the sale, the dealership's sales manager Kevin Stone contacted me to ensure everything had gone well and asked that I call him should I have any questions regarding the vehicle and all it's functions. If you're in the market for a new vehicle, buy from Brandon Ford! I assure you that you can't beat their prices or customer service received during the purchase process! read more

This is a turn and burn situation. I will say good product! But the salesmen seriously know les then you. Also they don't care if you spend a &100,000 or 40, 000 dollars. You will still be the bottom end. My suggestion if you want something you want find a better Ford corporation than them. They do not go out of their way or do anything to make you feel better about buying a vehicle and also make sure everything is set in writing because it seemed like it was an issue when things were promised and not delivered. read more

My salesperson was Malcom. Very responsive and knowledgeable. Every single person at this dealership was amazing to work with, even the ones who weren't working on my sale specifically. The finance person, the manager, other salespeople, pretty much every employee I came into contact with was great to me. My biggest fear was being lowballed on my trade in. That DIDN'T happen!!!! I was offered a reasonable value that I didn't have to try and negotiate. What I expected to get on trade in value was within less than $1000 difference. From phone conversations to in person experiences, this dealer proved to be top notch! Would absolutely work with the staff at Brandon Ford again!! read more

Brandon Ford - Car Dealers Near Me - Tampa, Florida

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Heard great things about this place from buddies. Truly was the Best car buying experience ever! Sales Dept was great. Steve my salesperson was friendly, knowledgeable, and super profesh. Picked-up a new 2024 Bronc in record time, at a great price for what I wanted! Highly recommend! Will be sure to review Service Dept... but not today:-) read more

Brandon Ford - 2024 Ford Bronco Outer Banks - Car Dealers Near Me - Tampa, Florida

No call no show for service pickup, should have known. Worst service department in Florida.

Wow, What a joke. The sale's man we had was a big dry fart. Didn't want to do the leg work on making a deal. Tried selling the car at list price while low balling 2 trade for the 1 car. After he gave the offer for the trade-ins we were like "F... Y.." Well that didn't sit well with him and he stormed off. The guy wasn't even interested in trying to make a deal. It was like he didn't even want to be there. Well Brandon Ford of FL will never get a sale out of me. Getting repairs done there has never been an issue. Robert is great. Sale's team I wouldn't give 2 shits for. read more

I traveled all the way from Sarasota to do business with Brandon Ford biggest mistake they ended up wasting my time. Service advisor, Desiree kept walking away when I was asking questions. Then tried getting a hold of her Manager seemed like he was hiding behind a desk. Will never be doing business here again highly disappointed and don't recommend this place! It's okay there are plenty of other places to do business. read more

What a great dealership. Daughter recently lost her car in tropical storm, was looking local for a deal on new car and couldn't really find a deal. Very pleased with pricing and ease of everything. Ricardo was awesome to deal with, very patient through entire process. I will most likely return for my next vehicle, worth the drive. read more

Just a waste of time. Scheduled an appointment for a tire change after getting a quote from them for the tires. Take the first available appointment and when I show up they don't have any tires for my car except unpatchable tires that come with no warranty. read more

Just got off the line with "Le-le" there in the service dept. Not only was she disrectful in the simple conversation I was trying to have w her about bringing my vehicle in for a transmission check, but very unhelpful all round. I did not purchase my vehicle from this dealership, but have had many friends that have over the years and that is why I was willing to dirve an hour from New Port Richey to have them check the vehicle. Afetr this brief discussion and her very unenthusiastic attitude, sounding like she could care less if I bring the vehicle to them or not... I WILL NOT be bringing the truck over for service work, which by the way "Le-le"....usually pays your bills. Absolutely terrible phone etiquette, and complete disregard for what could have been a BRAND NEW LIFE LONG CUSTOMER. Great job. read more

After relocating to Brandon after buying my '22 F-150 Lightning Lariat, I needed a new Ford dealership to stay on top of my truck's service needs. I'm really glad to have found Brandon Ford! They are close to home and they have been taking care of my service and recall needs since January 2023. I also own a 2020 EcoSport and they take great care of it as well! I highly recommend their service department. read more

grest service great manangement group young but know how to produce the end results ... took care of everything the colliosion was not my fault this was a great choice for me.. loved everything about brandon ford.. will highly recommend and will use again and agin dedicated team.. thank you "brandon ford" read more

I've come twice to this dealer. Once to repair the motors for the sunroof and the second for a transmission service and checkup. Both time went very well. the waiting area is clean and has WI-FI with to workstations. Car was done quickly and done professionally. Very satisfied. Good Ford dealer. read more

Robert L. and his Service Team have been Outstanding when it comes to my Work Van service needs. I have been there multiple times & they are Always Professional, transparent and courteous!! Thank you very much!! Mark read more

My company car (suburu) had sudden engine troubles right in front of Brandon Ford Service building and died in their driveway. The staff was exceptionally friendly, hospitable, and helpful despite me clearly not using their Ford Services. In the hours that I waited for Triple A Towing, numerous members of their staff stopped to check in to see if I needed anything (food/water/etc) and I can't thank them enough! Based on this experience alone (and hours spent observing them with actual clients), I highly recommend James and Dan for excellent customer service and timely work. read more

Brandon Ford - World's largest volume Ford Truck dealer! - Car Dealers Near Me - Tampa, Florida

I went to Brandon Ford to look at a truck and Jack the Salesman was waiting there to give us Exceptional Customer Service! He was very helpful and went over and beyond to see that all our questions were answered and all our needs were meet. I originally went to Bartow Ford but they wouldn't even budge on the price! BRANDON FORD wants your business! Joe & Marsha Durrance Chicora Florida read more

Ready to buy a new car. Ended up with a boring "salesman" who was decidedly disinterested in working that day. No personality, unfriendly, insisted on full list price and low balled my trade in. Finally returned with an offer, very "matter of fact," tossed the keys onto the table and was unwilling to offer anything. No negotiation, take it or leave it. We left, as we are walking back to our car he almost ran us over while returning the car we were looking at. We went to another Ford dealership, found a nearly identical car for far less and got much better offer on our trade-in. Sad. read more

I called the number provided by the business manager and left a message to have the service manager call me back. No call back as of now. It is has been a couple weeks. Just shows that the follow up and quality of customer service/workmanship from this dealership is poor. It starts from the top of any business and trickles now. From management to service technicians. If you have another dealership that you can go to. Please go there not here. read more

Awful sales team they lie everything that's was listed online for a good price was suddenly sold yesterday then when we didnt want to buy what they wanted us to the guy got very rude and opened their door and told us go have a nice day I will. Save your time and money go somewhere else we did got everything we wanted and was treated fairly read more

If you bring your vehicle here for maintenance (even just an oil change), you will spend lots of time in this room (see pic). I had a scheduled appointment for 1pm and it is now 3:38pm and I'm still waiting for an oil change and tire rotation. I needed the 30K miles service done, but I was told that it would take about 5 hours to do. I think they could have told me that when I made my appointment for the 30K miles service. IJS Had I known that I would have made plans to just drop it off in the morning and pick it up after work. read more

Brandon Ford - Customer waiting area. - Car Dealers Near Me - Tampa, Florida

These guys get your money and out the door very well. That includes an overpriced extended warrantee that does not cover near what they claim. Service is department is hideous, with 4 chances they never failed to disappoint, from work done to time to do it to delivering the car when it was supposed to be delivered. There is a vacuum to the service that will rupture you ear drums. read more

After purchasing my vehicle, I continued service for seven years! Then a few months ago I had a bad experience. I wrote the service manager and another head honcho! It been three months and no acknowledgement what so ever! I went elsewhere for a needed repair! read more

Brandon Ford always takes great care of my truck. Everyone here is so friendly and always treats me like family. Thank you Brandon Ford !!!