I rented a passenger van for our family reunion and we were very disappointed. The A/C barely…read moreworked in the summer heat, which was especially tough on our elderly relatives. The step stool was also missing a piece and felt unsafe to use- not the level of comfort or safety we expected. When I reached out to voice my concerns, they were dismissed by Mark, stating that everything was working perfectly. I will not be using them again. Update: Mark, the owner, CONTINUES to lie about our experience in his rebuttal stating we left trash on the bus and other things. I will be taking my complaint to the BBB!

We chartered a 55-passenger bus to take our company on a day trip to Wintergreen, and we had a…read morefantastic experience. Our driver's name was "Driven" Ivan Harris, and he was a pleasure. Not only was he fun and energetic, but he drove and maneuvered that giant bus like a pro! If it wasn't for his skills, we'd still be stuck at Wintergreen! Great experience for our corporate trip - will definelty be booking and requesting Ivan for the future. Thanks Winn team!

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

I arrived at the train station and was recommended the service by the information desk. so glad I…read moreasked. had a very pleasant journey to my destination and would heartily recommend the service.

I used this taxi service several times in the winter of 2020. This was before the COVID epidemic…read more The drivers are all nice, but they charge $200.00 to $250.00 per 70-mile trip. I eventually tried some cheaper taxis due to haggling over tips. They expect big tips of $50.00 to $100.00 on rides. As a low-income lady, I couldn't afford to use them too much.

I had to be at work at 5 yesterday so I called at 4 and was told it would be 20-25 minutes…read more Perfect. I wait and wait until 4:40 then call work and tell them I'll be late. 10 minutes later the taxi service calls me back, sort of apologizes after i tell them I'm going to be late for work, says the cab will be there in 5 minutes. 20 minutes later it shows up and I'm 30 minutes late for work. I gave 2 stars because yesterday was the second time i've used them and the first time was fine. My usual cab had a wait time of an hour so i picked them at random and they were there in 10 minutes. However, I will not be using them again after yesterday. I pride myself on being reliable at work.

Reserved 6 tix on Groupon for the historical tour. Had to change to 4. Groupon assigned the blame…read moreof not being able to get a refund on the vendor. I called RVA on Wheels. They could not have been more accommodating. Hendley Davis was diligent in making sure the right tickets were cancelled and most welcoming to our tour on Saturday. Confidence restored in a small business and a new loyal customer was born.

If you're visiting Richmond or even if you're a local, RVA on Wheels is hands-down one of the best…read moreways to experience the city's charm, history, and hidden gems! From the moment we stepped onto the vintage-style trolley,  we were swept away by the warm, welcoming atmosphere and the infectious energy of our guide Daniel Ellis Daniel provided us with the perfect balance of fun and informative -- packed with fascinating stories about Richmond's rich history, from Civil War landmarks to modern revitalization projects. He is incredibly knowledgeable and had a great sense of humor, weaving in personal anecdotes, quirky facts, and local tips that you just wouldn't get anywhere else. What truly made the experience special was how interactive and engaging it felt. The trolley itself was spotless and super comfortable, with great views from every seat. We even got some time to hop off and explore a couple of key spots, which made it feel more like an immersive adventure than a typical tour. Whether you're a history buff, a foodie, or just looking to see the city from a new perspective, RVA on Wheels delivers an unforgettable experience. It's the kind of tour that leaves you saying, "I never knew that! A must-do for all RVA explorers -- can't recommend it enough!

Rainbow Taxi was my hero today! My car broke down and I had no way to get home. My driver was…read moreexcellenT! on time, professional, very friendly. Great communication too. He called when he was on his way and again when he arrived. Highly recommended!!

I needed to get back from the bus station really late at night, and these guys knew exactly where…read moreto pick me up and were super quick and efficient. The driver, A.G., was really friendly, knew exactly where he was going, and drove very safely. I felt very safe/comfortable the whole time and will definitely use them again next time I need a late-night ride!

I was a bit nervous going into this adventure as their waiver includes absolution for basically all…read moreliability, including negligence, and I'm one of those weirdos who actually reads those things. It made me question if they are properly insured as motor vehicles. (Hence the 3 star rating) But I went anyway (trusting in my own coverage if there were to be an incident), and it was fun. The heated seats in the tuktuk were working more in some seats than others, but it was warm enough for me that it didn't matter to me to get a non-heated seat. We did see quite a few houses, and we did get a lot of interesting looks from passersby. I wouldn't want to do this on a particularly cold or rainy day though - I could see it being miserable in those conditions. The route seemed pretty random, as we only crossed paths with the other tuktuk in our party a few times, like the driver was taking us to his faves. The worst part of our trip was that Ownby Fr was all torn up for construction, so it was a rough ride, but hopefully that will improve soon.

Tacky lights tour. We had 9 people, so two tuktuks (max is 6 people per tuktuk). The "tour" was…read morefine, not a lot of input from our driver. Heated seats, BYOB which is always great, Christmas music playing. Not as many lights as last year, not RVA TukTuk's fault, of course. Please note, they add an 18% gratuity to two or more tuktuks. This was probably in the fine print but it wasn't obvious. We tipped a bit in cash and came home to an email that we would be automatically charged for an 18% tip ($100+). The drivers did not mention this.

Made arrangements to be picked up at 4:00am for my early fly from home to the airport, the driver…read morewas punctual and very courteous. A week later hire them again to pick me up from the Airport, although getting my luggage took longer that I anticipated Jewel was very patient waiting for me. I highly recommend Excellence Taxi, they are very reliable, and with very reasonable fares.

I used this taxi service once when I was at a hotel midtown on W. Broad Street. The driver showed…read moreup late to my appointment. However, he did arrive. He took me 70 miles back to my home for $160.00, tip included. Unfortunately, I became stranded there for 2 weeks. I had to call another taxi service because this one failed to show up for scheduled appointments.

I've now gone on TWO Church Hill neighborhood tours with Richmond Rides - once when I was new to…read morethe neighborhood and again when my spouse and I were looking for a fun group activity for our wedding weekend. Both times were absolutely incredible and we learned something new each time. They were super accomodating when we set up a special 25 person group tour and made sure everyone had what they needed to have a great experience. Would recommend to anyone looking for a fun outdoor interactive learning activity!

I made online reservations from a different city and fully expected to arrive in time. That didn't…read moreoccur so I ended up not going. My complaint is their the published no refund policy. Sure they got a business to run. I get that. But in life, shit happens. If it was my business I would revise the policy to at least a 50% refund.