WARNING, DO NOT GO!!!
ALL CAMPERS ARE NOT TREATED EQUAL!!!
Arrived at check-in to find an inexperienced boy behind the desk who could not find our reservation. When questioning us about who took the reservation and when it was made, he also advised us that the campground was full. This is the same reservation we had made 2 weeks prior and in-person with Manager, Marcie and paid in full and even received an email confirmation from Marcie. We showed the boy the payment receipt and the e-mail confirmation. We asked to speak to the Manager, Marcie. We were told she was on her way to Vermont. We asked for the owners and we were told they were not there either. The boy called Marcie on the phone but the two seemed more intent on finding out who made the mistake than trying to resolve it (even though it was Marcie that took the reservation). The boy eventually found the reservation and it was thought the dates may have been documented wrong but we quickly realized there was something sketchy happening.
Although when I originally made the reservations with Marcie, I drove thru the campground and selected site #40, we were now being told that they do not reserve sites, they are only assigned upon arrival. Conversely, I was told there was another camper was on his way and will be camping on site #40. The boy mentioned that the camper just called to pay. We questioned this contradiction. We said that we are here now and it should be first come/first serve. We questioned when that camper made their reservation. We were told by the boy that he didn't know when the reservation was made by the other camper (we suspect the other camper had just made the reservation, paid and was promised site #40). We deduced that we were being bounced to make room for this camper as the boy and Marcie referred to this camper by name.
After almost an hour of back and forth with the boy being on the phone with Marcie, they attempted to offer us another site (#9) that was too close to the highway for us. We said since we are here, we'll take the site we reserved and paid for (#40) and you can put the other camper on #9. They refused. Again, we questioned the contradiction. "If you don't assign sites at the time of reservation then why is that camper being given #40? We said since we are here, made reservations 2 weeks ago and paid in full in person with Marcie, why can't we go on site #40, "it's vacant?" They repeated the contradiction. Finally, we told them we were going to camp on the site we reserved (#40). We were quickly told that if we did that the police were going to be called.
While we were there another camper came in to complain about being taken advantage of.
No Ownership/Management on-site during business hours/ a campground's busy time.
Left a boy who only does maintenance for the campground in charge during a campground's busy time...a weekend. Lies, Deception, Threats, Mistreatment, and Mismanagement. Appalling!!! read more