Very disappointed with the service at Braman BMW Jupiter. When I made my appointment for a recall on my car, they said it would take an hour. Upon arrival they told me the car was need overnight. Rather than giving me the standard loaner of a BMW, they rented an Enterprise car and tried to sell me insurance for $25. Usually a loaner is just given to you with no mention of insurance.... Upon returning to get my car..noone told me if the work was actually done. And I was directed to go pick up my car in the lot in front of the building. After receiving the key I realized they had removed the ring that I had attached in order to hang on a hook at home.....why??? Poor customer skills.... read more

What a great buying experience! Had the car I wanted to look at sitting outside ready for a test drive when I arrived. Zero pressure from the sales person (Eddie), he really was there to be helpful and not pushy. They offered a very competitive price, I negotiated the amount of the dealer fee off - the negotiations were done in less than ten minutes. They came up with good financing, too. And on top of that - I wasn't trading in my old car, and live over an hour away. I was going to arrange for someone to drive me up the next day to get my new car, they said "you should be driving home in your new car!" And offered to have my old car delivered to my house on a flatbed truck later that week, for free. None of that dragging it out for hours that I went through on my last new vehicle purchase. Just wow, all the way around. This is how you run a business: give a good price, great customer service, you get loyal customers like me who will tell other people about it. Let me tell you, dealerships for luxury cars are often the worst to deal with - much worse customer service than you get at dealerships for less expensive cars. I have no idea why, but it's definitely true. That makes this place a real gem to find. Worth the drive if you live out of the area. read more

If you're looking for the worst BMW service area - you found it!! From their website, to phone calls to in person - absolutely clueless and rude! read more

Had the best experience I've ever had at a dealership. They were professional, friendly, and very helpful. Go see Dan! He was awesome!! read more

A bunch of lemons. Don't even trust their "certified pre-owned". Get ready to empty your pockets if you purchase a car here. Go elsewhere!!

The most perfect car buying experience I've ever had. Nikki was helpful and informative at 9:01 on Saturday morning when I confirmed the car is available and set up the test drive. When we arrived Lisa (Sales Manager) was prompt and welcoming and Eddie took great care of us explaining the car and our test drive was so much fun! Eddie and Lisa knew I was serious and treated me with great professionalism. The negotiation process was efficient and stress free, they got me to where I needed to be on price, including a trade in my classic 2002 540i! Eddie then went over the top to ensure my CPO 2015 428i was detailed so well she looks like a brand new car! George was quick, friendly and efficient with the financing. Everyone in the dealership seemed very friendly and it was well worth the two hour drive North. I keep cars for a long time and I have no doubt that will be the case here, but when I'm ready I'm heading back up to Jupiter to Braman BMW! read more

Braman BMW Jupiter - Car Dealers Near Me - Jupiter, Florida

Service Department: I will recommend not to purchase a vehicle from Braman BMW Jupiter, to say the least, I have experienced the worst customer experience possible and by reading other comments on Yelp, this is a standard operating procedure for Braman. The commercial looks good, they sell you on the service and the Braman family but they have no clue on customer service experience, they lie, they never will assume accountability and responsibility. The sales team was very nice but when an issue arises, they all hide and no one will accept accountability, they try to blame everything on the customer even when it's a manufactured defective part like motor mounts and brake actuator, they claim well the car is out of warranty, the service history on the vehicle is not sufficient. Yes of course because I purchased two BMWs 2016 in 2019 and an X3 2021 for a total cost of approx 100K so that I can bring the vehicles for service and be charged for every visit over 5K. You will get the runaround, you will get excuses after excuses and no accountability from the service department in particular the service manager and service director Chris Huffman, what a class act, I cant believe their ego. This is the email response I wrote to Chris Huffman the Director: Mr. Huffman, Thank you for your response, I know that BMW FS is aware and acknowledge that the vehicle is out of warranty and that's the reason that open a good faith/will claim due to the manufactures parts default, this is not a warranty issue and service issue, this is a manufacture defective parts as nowhere in the BMW manufactures manual it states that motors mounts and brake actuators need to be maintained by bringing the vehicle in for service. BMW FS and I explained to them the issue and concern agreed that this is not normal for BMW and certainly not something that should ever happen with a vehicle at 68,000 miles, to which I agreed and BMW FS agrees.  However not only after they spoke with your dealership is when they denied the claim not because they were not aware of the vehicle's warranty had expired, why will I call BMW FS if the vehicle had an active warranty. Again this is not a warranty issue, we all know that the vehicle's warranty has expired, this is a manufactures defective part from BMW and you are having the customer, your customers absorb the cost when clearly BMW FS has acknowledged that this is not something normal for a BMW 2016 528i with only 68,000 have such issues. All in all, what you're saying, the customer is that I purchased a headache, a service contract, not a reliable vehicle, a performance vehicle and that BMWs mission does not hold together in my case. I have listed BMW's mission and core values below. You will see on my highlights where BMW's mission statement stands with accountability. BMW's mission statement is "to become the world's leading provider of premium products and premium services for individual mobility." The statement shows that BMW has come of age and no longer settles on normal or what can be defined as satisfactory products. BMW's Core Values BMW's core values comprise "responsibility, appreciation, transparency, trust, and openness." The present core values of BMW agree with the original expectations of the founders of this company. I hope this manufacturing defect can be resolved, this is not a warranty issue or service history issue, this is like BMW's mission statements clearly is stated above. I have cc'd my wife Elvia and son Noah Belliard for visibility of the customer experience I/we are experiencing with Braman BMW of Jupiter, BMW USA, and BMW FS.  From a customer standpoint, you should be asking me how can I provide you with exceptional customer service today and not excuses on why Braman BMW of Jupiter or BMW FS as you stated is not accepting accountability or responsibility for the manufactures defective items, as you are aware we just went through one of the most difficult times in the world with COVID 19 our response to my legitimate claim is that is my vehicle is out of warranty and it did not service at Braman BMW or an authorized BMW dealership but it was serviced. I have added some of the reviews from Yelp.com below, this clearly demonstrates that Braman BMW of Jupiter is all about EGO and not providing the best customer experience or following BMW USA mission and core values, which they should ad customer experience. Just a few reviews from current BMW customers on Yelp.com on how bad your services are and the experience with Braman BMW of Jupiter, there are clearly issues of accountability, customer service, and experience. DO NOT PURCHASE A VEHICLE FROM BRAMAN BMW JUPITER, LEARN FROM MY EXPERIENCE. read more

I bought a certified BMW X5 from Braman. The car had (they Said) been in a very minor bump on the rear end involving only the bumper. But the car fax said otherwise. They claimed the repair was done in their service center and promised to adjust the carfax. Many many calls and texts later it became obvious they never had any intention of fixing the carfax once the sale was made. My previous experience with BMW dealers was so good I believed them and took them at their word. Mistake. Their only interest is in moving the metal. read more

Worst BMW service experience EVER! Scheduled an apt with loaner, forced to sit and wait there for hours. No explanation as to why I was not provided a loaner. Completely ruined half my day. I was treated like I had nothing better to do with my time. Avoid Joe Spadafora at all costs if you absolutely must go here for service. read more

Outrageous pricing on repairs. Will overcharge you without even blinking an eye. Had another estimate done was over 2/3 less their quote.Tried to take complete advantage of my wife. Be careful !!!!! read more

What a great experience. I was expecting multiple issues and only had a few days before leaving for a tip. Called when they opened, had an appointment that Saturday morning. They had a loaner (I didn't even have to ask). And the car was done on Monday. Great service. Ask for Katia, she was over the top helpful. read more

I've recently moved to the area from CT. I have been exceptionally loyal BWM owner for ~ 20 yrs and always had my car serviced with the dealer, that is why I didn't even inquired in advance a cost of oil change. In Greenwich, CT regular rate for oil change is $129 and most of the time they run specials https://www.bmwofgreenwich.com/bmw-oil-change-service-coupons-greenwich-ct.aspx. $110-$130 seems to be a nation wide average for BMW dealers! But not from Braman in SoFL!!! I was charged $200+ tax and felt as I was completely and totally taken advantaged off. This is not about the money but value and fairness. It feels like Braman is just using it's dominant position in the area to take advantage of BMW owners!!! will never go back and my next car won't be BMW. will have to contact BMW directly to have WHQ to review the pricing policy. read more

Went in to have my car serviced and was given the runaround about a loaner vehicle. They were trying to tell me because I have progressive insurance I couldn't get a BMW loaner therefore I had to have a enterprise vehicle that smelled like cigarette smoke and had tons of scratches on it. This is the treatment I get from a luxury car dealership where I have purchased two cars from in the past year. I was treated rudely and the staff was extremely disrespectful . In reading other reviews they say they provide a world class experience . I am horrified at the way that I was treated and disgusted with the loaner vehicle they were trying to give me . My advice is to stay away from this dealership not only from my experience but also from other reviews that I've read. read more

I took my car in for oil change /timing belt replacement nov 20. They gave me a rental car -(with a deposit of $159 guaranteed to be returned when rental is returned) a Chevy impala- no where near what my car is. 3 weeks later my car was done. I returned rental picked up my car which had 1 mile of gas left barely able to make it to gas station and was told my deposit would be back I. Bank at end of day. Today is Dec 22. No deposit has been returned. I left many text/ voicemails and phone calls with 0 return. Never Ever Go here for repairs!!! read more

I purchased my 1st BMW on May 28th. I was looking for almost 8 months to fall in love with a car. Well that I did! It was not only the car that made this experience so great. When we arrived we immediately met Lisa Solodar who was so warm and welcoming and she put us in good hands with Andrew Sulyok. He walked me thru 1 vehicle and we test drove it but no butterflies. He then mentioned if you like I have a beauty in the back that is about to be put back in the show room you can see it and drive that! Well we were SOLD! We were very happy with the attention, service and care from this location, especially Lisa and Andrew. Thank you read more

If you don't want a BMW, do NOT go to Braman BMW! I was considering an X1, so I went in to see what they had and if they could give me a good deal. Not only did did they sucker me into a 2018 X1 for less $ a month than my Cadillac, they found an M3 for my husband and had it brought from a different lot before we could even finish signing off on mine. If you're on a diet AND you don't want a BMW, then STAY AWAY! They gave us burgers, hotdogs, brownies, and drinks while we waited. We left there so fat and happy, we didn't know what to do with ourselves. Definitely not the place for you if you hate food and don't appreciate German engineering. However, if it's lunch time and you're tired of your American car falling apart, go wander through the parking lot and try to leave without a new car. read more

Braman BMW Jupiter - Car Dealers Near Me - Jupiter, Florida

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My car was scheduled for its annual service last Friday. Joe Spadafore, Service Advisor, personally met me in the driveway. I let him know my time was limited and that I had reserved loaner. He made 1 phone call and said he could get me turn-around within 1 hour if I could wait on-site. Joe was a man of his word and represents Braman BMW in a highly professional manner. Doug read more

I brought my car into BMW for a recall repair in November 2018. My service tech, Andy, calls me later in the day, tells me I need approx. $2,100 worth of repairs, oil change, gasket, power steering yada yada yada. I politely asked him to have my car ready the I would pick up. Please understand that I use my vehicle every day for work, and take exceptional care in the maintenance, cleaning, tires, etc. When I took my car to my own BMW mechanic - low and behold, BMW had left the engine cover on top of the engine without the nuts! Also a huge bolt was missing altogether from the power steering mechanism! As a result oil shot up all over the inside of my hood, causing odor, smoke and all my sensors to go off. Needless to say my mechanic fixed everything in 1/2 a day and charged me $310! I will never ever go to the BMW dealer in Jupiter EVER AGAIN. I do not recommend that you trust anyone in the service dept when they tell you that you have an expensive (unexpected) repair. Especially if you are a woman. read more

This dealership charged be hundreds of dollars and never fixed my car. I took the car "European Auto Repair" in Stuart and they repaired it for $84. read more

The West Palm store is a zoo. If you live in Northern PB County or Martin, buy your car from Eddie Schloer and service it with Tony. Very friendly, professional guys and zero sleazy car sales tactics. read more

I purchase a Certified Preowned (CPO) 650i Convertible from Braman BMW Jupiter in April, 2016, and it has been the worst car experience I have ever had since then. The roof leaked in the first few months and it took them 3 different times in their service department to fix it, which means each time it rained, the interior of my car got wet, and I would have to go back to get it fixed. The car has been in for service 7 times for the a drivetrain malfunction problem. Not one person at Braman has offered me any option, other than to keep bringing it back. 7 times for the same problem, and I told them I would consider getting another car from them, but not one offer. They sold me a car they can't fix and won't do anything about it. TERRIBLE. read more

I just moved here in December. I bought my 3 series new from my dealer in Lincoln NE. Excellent sales, superb service they actually cared about me as a customer and took care of my vehicle as well. So when I moved here, I sought to establish that same rapport with my local dealer. I called to introduce myself and provided my vehicle info. I was promised a call back. A month later, no call. Apparently my business is not important. Guess I will look for a business that will care for me and my Beemer! read more

Go see Eddie at Braman for great service!!! I'm a first time BMW purchaser. Wow, great vehicle. And Eddie found what I wanted quickly and completed the deal easily and quickly. Thanks. read more

Service is fine since it's under warranty but they are relentless at pushing extra costs. When you go online their reservation system is broken and if you chat they steal your name an contact information and BMW doesn't even know you tried to contact them. When you fill out the service form they list all the over-priced services like the 100 tire rotation. I got a flat tire. They suggested I change another tire. So I pre-warned my wife who had been burnt already on the tire rotation not to get rotation or alignment since you can get a life-time alignment at Tires-plus or elsewhere for the same price. And they rotate tires free. Well they slapped on 100 for mounting and balancing which is outrageous. Then 100 for rotation and 150 for front end alignment (350). I called and specifically said NO alignment and NO rotation. I got a call back saying they would include the rotation for free. 200 for mounting and rotating 2 tires is ridiculous. Well guess what. They went ahead and did the alignment despite repeating them NO ALIGNMENT many times. I remember on a previous service they used the scared tactic that only alignments done a BMW are good and if they're done else-where the tire un-aligns itself at startup??? The good thing is that they provided a courtesy car which is probably worth 50 bucks. So they tried to charge me 350 to mount and balance 2 tires (in addition to the 600 for the tires). I was willing to accept 100 for mount and balance only but they forced me to get an alignment and pay 250. I could have fought it but it's hard since they did the service. Walked out of there for around 700 for 2 tires (they took off 100) I don't care if their mechanics where white work clothes or not. Next time I'm going to a tire place or Sears. Not going to pay for their building upgrades and Capuccino machine in the waiting room. They provide a lot of eye candy but the services are all over-priced and potentially not necessary. read more

Do not service your car at Braman! I took my 3 year old car in for service and they detailed the car. Sounds great, right? Except a few days later I noticed that my 1 year old floor mats were not in my car. Someone's nasty old car mats were in my car and my newer ones were gone. When I went in to allow them the opportunity to fix the problem they basically told me I was crazy and that those were my mats. They claim that they never take the mats out of the car when they vacuum. The velcro discs that hold the mats in place were missing too. These people are crooks, stay away. read more

Goodbye old car, hello new used 528i, all thanks to the great customer service and help I received from both Jupiter and West Palm Braman. The search for my first bmw began at WPB Braman, where I went with several friends to view and sample the ample inventory of certified pre-owned vehicles. As we were walking outside looking, a sales associate named Sean came outside to see if we needed help or wanted to test drive, and we said yes to both. He was friendly, personable and definitely helped me narrow down my search in terms of what I was looking for in the new car. Although I didn't end up buying the car I liked there that had great miles and a good price tag, he still provided us with a great car shopping experience which lead me to continue looking at Jupiter Braman. They had the model I was looking for (528i, certified pre owned, under 30k miles) and were very reasonable negotiators when the time came to talk turkey. We were mostly interacting with Paul but we also negotiated with Nick, the manager, and we ended up making a fair, mutual agreement for the price. Nick did especially well by raising his original offer of my trade in which was a tad too low by my mind, after we viewed the KBB fair value online. At the end of the day I walked out with a price I thought was reasonable and a car that I'm deeply in love with, thanks to Braman for the great service and attention! read more

This is simply the worst service department I have ever experienced. I have tried many times to use them as I have free routine service for the first 100k miles. I would rather pay and have someone honest take care of my car. These people do nothing but try to upsell and scam. Today as I sit here 40 minutes after they told me my car would be ready and still waiting and being told I need $6000 worth of work on a problem that their other location already "fixed." I have already booked my appointment with a service place down he street. I will never come here again and probably will sell my BMW so there is no reason for me to return ever. read more

Best car buying experience ever. Very professional and down to earth. No pressure. Mike found my car and we went to work on a great deal. Highly recommended. Michael Lello best salesman on the lot. read more

I wish I could give this review a zero. NEVER have we had worse service in our lives. We took the car in because the drivers side window would not come up. The service agent said they think it is the motor and the part was in Jacksonville, but since it was a Friday it would not be ready until Tuesday. I said I would bring the car back and he said I had to leave it there. Every day I got a text saying they had no updates and when I questioned if the part was in he said the shop was backed up. On Thursday my husband called to say that we were going to come and pick up the car. The advisor said they just put it in the shop and would work on it first thing on Friday. He said he would be off but he would have another advisor call us by Friday at noon. No call. We kept calling and leaving messages. Finally at 4pm they called me and said they were returning my call. I said I want an update on my car. It had been there 8 days now. This fill in advisor said that he checked and the part would be in next Monday or Tuesday. So - we were lied to repeatedly. We picked the car up on Friday at 6pm. No apologies for what they put us through and we've lost 8 days. We have an appointment on Monday with Coggin. They even offered us a loaner car instead of an Uber ride home. We are new BMW owners and will never recommend Braman for service or purchasing. read more

This is my 2nd purchase with Pat Torres (Main Interaction), George Taylor and Nick Patel. From A to Z, they always get it right. They know how to deal with customers professionally and don't push you. I've bought several other BMWs over the last 10 years and this is the only dealership that continues to maintain the same staff, so you know they get it right the first time and keep the customer. My 1st delivery was in person and flawless. My 2nd delivery was completely from 1500 miles away and my vehicle arrived via carrier to my driveway!!! How about that! Highly recommend on all fronts. You can't beat it at all. Go visit Pat, he will get you in the car you want. read more

I just purchased a vehicle from Braman in Jupiter and had the BEST experience. I dreaded the car buying process, but it was actually pretty fun with these guys. Eddy, James, and George were all friendly, REAL, and did an efficient job of getting me on the road. read more

Went to buy a car on Sunday 12/13/2015. I was told it would take a day to detail the car (Put new rims on, new tires, and take out a small ding) They gave me a rental and then said it will take 1,2,3 days for your car to be ready. It is now Friday 12/18/2015 and still no car. I never heard of a certified pre owned car taking this long to get ready. It is quite frustrating knowing I am paying 5 days of car payments for not having the car that I have purchased. Also, I continue to get my hopes up of getting my car, but keep getting told it will take another day or two. For a dealership that doesn't have much traffic day in and day out I would think their main objective is to keep their clients happy and take care of everything as soon as possible. Very disappointed with my first car purchase thus far. - Owner who still doesn't have his Damn car read more

Beware of service advisor :Joe Spadafora took my car in for Oil change he said I needed a brake flush for $275 and spark plugs for $825. I put my fiance on the phone , turns out the break down of such service is $15 for brake fluid and $250 for labor???? Are you serious?? So obviously my fiance said no thanks. I returned to the dealer later that day to find out I owe $492....what is going on? He said your fiance never told me not to do it and even if he did he isn't the car owner so that would have to come from you. Have you ever heard of such a thing? I think not. We then called Angie the parts manager who was very helpful, understanding and said she would look into it. Upon looking into the situation I found out that he charged me for 2 oil changes and the brake flush. WOW so he never provided a detailed receipt so that I could see I was charged for 2 oil changes how unethical and pretty shady business practice by such individual.As Mom says if you don't have anything nice to say don't say anything at all, she never mentioned not to leave a google review. I just want other people to be aware because no one would have caught that if we didn't call the manager because of course there was not 2 oil change charges listed on the bill go figure JOE! read more

Service department not very "service oriented". Went there for service and I felt like my business wasn't wanted there. Not going there again. read more

Went to see a car that we were told was available and no one could find the car. Wasted 45 min. there and never go to see it. No follow up with salespeople. Barely an apology. Sales people seemed to be not much more than rude. Would not return... read more