Run Away as fast as you can!! This is a HORRIBLE company!!! They can ruin your life!!! RUDELY! I had an account with them for over a decade. They have now given me one of the biggest computer nightmares I've ever had. Almost as bad as getting hacked. Recently, my inbox was getting full, so I deleted several thousand emails. They wouldn't go away, so I called customer support. "We'll check." While I was on hold, I watched my computer as the number of emails in my inbox spun very quickly down to zero. They had deleted ALL my emails!!! A decade of my life, GONE!!! When the person came back from hold, she said she would call me back. Two hours later, I finally called her back, and she told me they had accidentally deleted all my emails. No apology. We have no way of recovering them. Me:"What am I supposed to do?" Brainstorm:"You should have had a backup." THEY HAD THE NERVE TO TELL ME I SHOULD HAVE HAD A BACKUP!!! That's their business--keeping people's data safe. And they had no backup themselves, and no procedures in place to prevent deleting a decade of my life in the blink of an eye! Rude beyond imagining. "Can I speak to your supervisor?" "I am the supervisor." "Who can I speak to above you?" "There is no one above me you can talk to." Initially she told me they would give me a year free. I said, they should give me at least a decade free. "We can't do that." "How can I get my emails back?" "I don't know. You probably can't." I thought I had a backup with BackBlaze. BackBlaze backs up your "whole computer", BUT NOT YOUR EMAIL (maybe only if it's IMAP). I was using IMAP because Brainstorm had previously told me that was the only way to have emails on both my computer and the server (so I could see them from other computers while traveling). Turned out switching was a major hassle, and NOT TRUE! I could have simply changed a setting on POP3, but their "technical support" didn't know that. In three months, while I was still hoping to find some way to recover my emails, they called to tell me my account was past due!!! "You owe us money." "You owe me a decade of emails." Still no remorse whatsoever for deleting my emails. "I thought you were giving me a year free." "You turned down that offer." Again, rude and what I would describe as "pissy"! Now, I'm having trouble with other accounts, because my Brainstorm address was listed as backup email address for Google, which won't let me restore my password with them, and GOOGLE HAS NO CUSTOMER SUPPORT WITH A LIVE PERSON AT ALL!!!! If the automated system doesn't work, you are just ****ed! I don't know how many other accounts I will have to close because I no longer have that email address. TELL EVERYONE! DON'T USE BRAINSTORM INTERNET! read more

This company will lie through their teeth and not come close to what they promise. Seriously, someone should file a class action lawsuit against this company for offering services they know they cannot provide. Their customer service system is terrible beyond belief and if you are lucky enough to get a real person, prepare yourself for a frustrating condescending conversation. A typical evening at home trying to stream a single movie is guaranteed to end with a lost connection due to crazy low bandwidth. Absolutely do not sign up with this provider unless you are a glutton for punishment. read more

I feel I need to write a review due to there being so many bad reviews. I bought a house recently and before we signed the counter offer we called Zito, formally USA Communications and they told me that they serviced our house for internet, they even tried to upgrade me right then and there. So we moved forward with buying the house. My girlfriend called two weeks before we moved in, house inspections and appraisals done and they said that they'd be out there on the Thursday after we moved in to install it. They didn't show up on Thursday so I called them on Friday. Upon caling them the agent then told me that they only service the house with cable and had the audacity to say "I know I get it, man. It's frustrating". No, I don't think you know what it is like to be lied to when making a decision to buy a house based on there being sufficient internet. So we were very upset and thought we had to get the dreaded satellite internet and take a step bake a couple of decades technology wise. My neighbor then recommended Brianstorm and said that he has had no issues at all with them. I called and although it took a little bit for them to get back to me and there were a few hurtles to go through it got installed. I purchased the 10 Mbps per second and I have to say that I'm very impressed. Speedtest.net shows that I get 10.45 Mbps up, 2.99 down and a 30 millisecond ping. Mind you, this is a microwave signal (basically wifi) and you have to have direct line of sight to their towers which I have. If you don't you won't be able to get it. So all in all I give Brainstorm, Tiffany, Scott, Adam and the gentleman who installed my internet whos name I can't rememeber a five star for providing me with sufficient internet in the rural town of little ol' bayield. Thanks. read more