I wish I could give them negative stars. I went in here looking to get t-shirts made for a bachelorette party. I ordered them on August 11th, to be picked up August 18th. I went in today (Aug 18th) to hear from Theresa (who represents herself as the owner,) that she didn't think they were ready yet. She proceeds to tell me that they don't even have the shirts in "she doesn't think." She disappears into the back for a while, comes back and says they indeed are not ready. She asked when I needed them by, I told her TODAY. Exactly why I ordered them to be picked up.... today! With her not so caring attitude, she tells me that Cathy should have told me, (as should she have as well, since she was there the whole time I was placing the order) that normally shirts take two weeks. NO ONE told me that, or prompted me when I called on August 10th to get a quote either. She said she forgot to call...... what?!!?!?
The issue is not just that the entire theme was put together around these t-shirts... which now make the entire weekends theme pointless, but that her attitude was off the charts. Anyone who has ever been part of a wedding knows how stressful it is on top of their everyday life to plan. I'm upset, and I go to tell her that this is an extreme mess up.... she interrupts me to ask me... "are you twelve? they are just t-shirts!" I said, "excuse me?" so she says "My friend's kid has cancer. and you think this is a big deal." First of all, I'm sorry your friend's kid has cancer but that has absolutely nothing to do with what is happening here with your poor service. She has no idea who I am, anything that has been going on with me, and I would never offer that information to someone so petty. Second of all, don't you own a company that makes the majority of your money from making these so called useless t-shirts?!?!
I've never seen a business be so ungrateful for someone wanting to celebrate something so amazing, like a marriage (of my brother)! I've never seen a business be so very unapologetic for something so colossal of a screw-up. So yes, I'll take my money back and hope one day you learn how to treat paying....very excited.... grateful customers..... that will never be me or anyone I'm related to. read more