Jason and Ashley told us our project would take four days, and it ended up taking three months. Our…read moreproject entailed laying stone tiles in a small patio area and constructing a countertop. At first, Jason and Ashley seemed professional because they accommodated our style choices. We were clear with our wishes and put everything in writing to communicate as openly as possible.
Unfortunately, Jason did not understand a written, critical request to lay the stone in a pattern, so it was installed in an arbitrary, senseless way. When we pointed it out to Jason, he denied that he did anything wrong, then said it was our fault because we "didn't catch it in time." This demonstrated his lack of integrity.
Over the next 3 months, he and Ashley went back and forth on whether they would fix their mistake. For weeks on end, we would hear nothing from them, despite multiple attempts to contact them. At one point, Jason came and ripped up our entire backyard, causing our backyard, driveway, and garage to be unusable - covered in broken stone and dust, and then left it that way for a month, with no communication.
In the rare instances that they saw or talked to us, they were very rude. Jason was extremely sexist, interrupting me mid-sentence, pointing his finger at me to "silence" me, and only allowing my husband to answer his questions.
Finally, after months of begging, Jason re-installed the stone. This took several days, and we had to stay home from work at the last minute, to make sure everything was done the correct way. The whole time, Jason and all of his workers were tremendously disrespectful. Jason said we tried to "screw" him by asking the company to pay for its mistake. Also, their workmanship was awful. They wanted to use chipped/broken stones for the repair. Lastly, they ignored our requested dimensions of the countertop and significantly changed its size.
We are glad to be done with AllOutdoors. We want to believe Ashley and Jason are good people, but we would never trust them to do any work on our home again. Obviously, we don't recommend them.