Wow, just wow - Working with All About Irrigation has been a whole new level of
deplorable customer service and respect for the customer. We asked
them to install a $269 irrigation pump with economy in mind, we wanted
nothing fancy, just basic PVC piping installation and were quoted $75 an
hour and about an hour to an hour and a half. We received a bill for
$360. I was not home and my husband wrote the check - we were charged
about double of what the parts would have cost if we bought them
directly - more importantly - we were very clear that we wanted bare
minimum economy. (our pump, our choice). We were never asked if we
wanted to upgrade to a top of the line inlet hose or a pressure valve
that our pump manual said we did not need, but the contractor installed
- again, without our approval. My husband wrote the check for $360 @
about 3:30 PM - I left a voicemail at 4:30 PM saying we were stopping
payment because they installed much more than we asked for. We received
a nasty phone call at 9:00 PM at night 9:00 PM and as a farmer, we go to bed early and this is
extremely inappropriate.and then the below nasty email. -
we were more than willing to pay a fair price for what we asked for,
but not be gouged in pricing. My email to All About Irrigation is
below their response - Wow - just wow on the customer service front.
" I will be glad to see you in court over this ! It's people like you that
has put this country in the turmoil that it is in . We saved you money
and helped you . And you intern accuse us of overcharging you. My tech
spent hours shopping for parts that you didn't know you needed and we
didn't bill you for his time . The release valve is installed on every
pump that we install . it saves the long Jevity of the pump ,will the
pump operate without it yes ,will the pump wear out faster and possibly
breakdown yes. You asked US for our professionalism and expertise and
knowledge of over 15 years of service and that's what we gave you if you
were to hire a plumber they charge double what I charge per hour that's
right look it up call them up and find out its double. we only charge
$75 per hour . Jonathan took a half hour of time off of the bill by
using that pipe that you insist we overcharged you on. Illuminated all
the gluing and the price of the elbows if she was to use the PVC. Each
city has to be glued and takes 25 minutes to dry things that you don't
know or don't understand but yet you're complaining about do the math at
least three elbows on that PVC pipe at least 25 minutes of driving time
for elbow he saved you that money. You can stop payment if you like but
I will immediately file a complaint for nonpayment at travelers rest
municipal court. I had not known about your grievance and my office
manager already deposited the check in my bank account if you stop
payment on the check, that cost will be in added onto the bill. I
reviewed the bill and see nothing at all wrong with his charges is
anything more than for Jonathan is a very honest young man I thought he
was being helpful to you. What I can do is have him come and take that
release valve off and get duct that charge from the bill that's all I
will do for you at this point if that's what you want I will reimburse
you and send you a check for the difference since I already deposited
yours. I believe that would be $60 return to you if that is not
acceptable I will see you in court! "
Dear Mr. Kaiser,
This email is a follow-up to my voicemail of moments ago. I am a bit
surprised and very upset at the invoice we received for your technician
to hook=up my Flotek 1.5 HP irrigation pump. I can be reached at.....
I am going to start with perhaps the young man made a mistake in his
math when figuring the price of the parts or didn't understand me when I
told him I wanted PVC for the draw pipe, etc.
I have stopped payment on the check and urge you not to try and cash it
and incur banking costs. I also want to emphasize that I have no
problem and will happily pay a fair price for the work we requested.
I was not at home when the technician presented the invoice to my
husband and my husband was not involved in the majority of the
conversations so he just wrote the check.
I emphasized - and I mean emphasized - I wanted economy with the
installation, simple PVC piping and and just a simple installation.
Without conferring with us, your technician chose a flexible black 2"
(what I think is PVC) type of piping that I am being charged $40 for.
The same length of the PVC I asked for would have been about $12.
I am also being charged $60 for a pressure relief valve that I would
probably not have had installed and the Flotex installation manual
doesn't require
When I look at the pump and installation - I see PVC fittings that I am
being charged $12 for. I may not be a plumber, but I know the price
of these items at Lowes or Home Depot are significantly lower.
Profit is not a dirty word and I don't mind paying for read more