My mother found this business in the newspaper. He seemed to be very professional and extremely…read moreknowledgeable initially. Multiple missed appointments, delays and no show or phone calls when he wasn't coming. This is not a professional way to run a business all. No respect for a persons time by not calling when when they don't show up. My mother had to call him every time to see if he was coming when an appointment had been made. My mother is a senior and even if she wasn't a senior I would not want anyone treated like this business has treated her. I hate she had ever given this business any money because the frustration that she has experienced is not worth it at all.

If I could post negative star ratings i would . Terrible work ! They seem to prey on elderly people…read more. Never on time , make excuse after excuse . Worst work I've ever seen . DO NOT PAY THEN UP FRONT ! Make sure the job is done . They will ask for money to buy materials and then take weeks to show up to drop materials off and then weeks more to show up and attempt to do the actual work . Very shady people and we are going to pursue a law suit . BBB have also been notified of them . DO NOT US THESE PEOPLE !

So thankful these guys were recommended to me! They are professional, knowledgeable & reliable!…read moreHaving Andrew & his crew take care of the water mitigation in my home helped turn what could have been a disaster to manageable peace of mind that the restoration was being done right!

From the owner: The Water Damage Expertsread more

My house suffered damaged from a water leak that developed while I was gone from home for a few…read moredays. After contacting my insurance company, they contacted Rainbow Restoration. There was a team out later that day. They accessed the all the damage and explained there process. I got the ok from my insurance and Rainbow proceeded drying out my house. Jordan Woodruff took the lead with a team of workers. I was very impressed by their knowledge and actions. I felt more than comfortable with their work. They did a great job of removing the damaged materials while being careful of the house that wasn't damaged. I feel very comfortable that my house is dry and free of mold. I would highly recommend Rainbow Restoration for any mitigation work that is needed. Sincerely, Mark Sidlinger

We had a massive leak and Rainbow was great to work with! Lucky checked back on us multiple times…read moreand was so communicative with how the water restoration process was working. Zach handled all our carpet cleaning! He was so kind and informative! We had such a fantastic experience with both these guys!!! Really went above and beyond to make this as painless as possible!

Shortly after Hurricane Helene, we contacted Servpro of East Greenville County to assist with…read moreremediation of our home. Throughout the process Servpro has been responsive to our questions and concerns and helped with managing oor expectations. In particular, Cory and Dallas have been great to work with during this stressful time. I highly recommend Cory, Dallas, and the entire team at Servpro of East Greenville County.

**Not recommended**…read more Helene came on 09.27.24 and had a tree come through our roof and ceiling. Our insurance recommended we call ServePro. Called the corporate number and was attached to our local area. A nice gentleman name Kevin L. came out and ensured us that ServePro would be here from cleanup & mitigation, all the way through fixing the room back to its original state. We signed for work to begin. 2 young men came at 6:30p on Friday 10.04.24 to take down the wet ceiling/insulation and remove carpet and pad. They tore it out (without mask) and then proceeded to drag the insulation on a tarp through our carpeted areas. They left a lot of insulation behind in the hallway and stairs. They left at 8:30p and left the insulation on tarps in the yard and a tool was left behind. Next day they call to ask if tool was still there, and answered yes. Asked what was going to happen with the tarp of insulation on the lawn. They picked it up when they came for their tool. 2 days later someone shows up with the machine to pull water out. They leave it for 4 days then come and pick it up (room is at dry level). I ask about when they would be back to begin repair and the answer is "we are helping here for storm recovery and are from out of state, so we are not sure. I will send a message to the local team, but you should call them." 10.07.24 Called ServePro of East Greenville and spoke to Mia W. She stated they were way backed up with everything going on since the storm, but she would get a message over to the repair and construction team to call me back. No call. 10.10.24 Called ServePro of East Greenville and spoke to Mia. She stated sorry we are just having trouble with everything after the storm, but she would get a message over to the repair and construction team to call me back. And they will reach back out you. She confirmed her message went to them. No call. 10.14.24 Called ServePro of East Greenville and spoke to Mia. She stated she did not understand why the had not called but they were real busy with everything after the storm, she sent message again. She confirmed her message went to them. No call. 10.21.24 Called ServePro of East Greenville and spoke to Jonathan. He stated they were busy and would get message to repair and construction team to call me back. I told him this is the fourth call, and I am just trying to get on their schedule. No call. 10.28.24 Called ServePro of East Greenville and spoke to Mia. Told her how disappointed I was with this process and unable to get anyone to call back. Asked that manager (Brian or Jodi) call me back. I just need to get it on schedule to get it fixed. She would let them know to call me. No call. Never did anyone call me. The service promised by ServePro was not delivered, and I continue to have a large hole in ceiling during the cold evenings and upcoming winter months. They are a nationwide company and though this was not specifically a job begun by ServePro of East Greenville, they never responded to multiple request for a call back to begin restoration of our damaged home. As a nationwide company sending other representatives to the area to help out is a good thing. But not at the expense of not finishing the work in the local area, regardless of who began the work. The two ServePro entities should have been in communication to help the customer. 11.05.2024 bill for services came via USPS for total amount of $2,353.47. 11.07.2024 call from ServePro asking when payment would be made.

Thank you, Jennifer, for handling a water leak immediately--this saved my week and saved a lot of…read moredamage to my house. Wonderful service!

RestoPros Upstate was awesome to work with. Josh and his team took care of us every step of the…read moreway, from insurance to the actual work.... he answered all of our questions and he was knowledge about the work. hope I don't need them again but if I do- glad it's Restopros

These guys took care of me like i was family! Zach made sure to answer any questions i had and took…read morethe liberty to talk to the insurance adjuster for us to make things as easy to understand as possible! would 100% recommend!

From the owner: Local Home Restoration provides residential and commercial water damage restoration, mold…read moreremediation, fire damage restoration, storm damage restoration, and crawl space encapsulation services to Simpsonville, SC, and surrounding areas.