May 22, 2025 husband and I had eye exams @ Rodrigue Eye Center. We relocated here from Florida…read morewhere we had seen the same optometrist for many years. We never had any issues or concerns. It was our first visit at a new practice and I was prepared with my vision insurance. I should have been alarmed when staff insisted on getting our medical insurance cards, but did not want our vision insurance. I insisted on providing it, but to no avail. Our exams were very thorough and professional. Both seen at same time, a couple people provided our care as exam proceeded. Doctor and technician did a great job, made us comfortable and explained everything. Doctor noted a couple concerns that will require follow up. At close of visit we were required to pay for refraction which our vision insurance always covers. I figured I'd get a refund once insurance paid. But office staff billed only our medical insurance (while telling us it does NOT cover the refraction.) Upon receipt of medical insurance claims, I visited office AGAIN to ask them AGAIN to file with vision insurance. It's now been several more months and vision insurance has not been filed. I was assured they would submit for coordination of benefits, but never happened. Care and environment entirely positive.

Was sent a first bill 1.5 years after service provided for my husband. When I called to alert the…read morebilling manager that this practice is illegal per Maine state statute Sec. 3. 22 MRSA §1718-E, the office personnel stated she would have the office manager call me. I told her that's fine but I don't have a lot of time in my work day to discuss illegal billing practices and this bill simply needs to be removed and/or zeroed out, and she hung up the phone on me. Avoid these rude lawbreakers at all cost.

generally had a great experience from a patient care perspective. but, getting through to their…read moreoffice is hell. it's generally impossible to get connected directly to someone at the office, and, there's usually a 2-3+ business day turnaround on voicemails. it's actually ridiculous. sometimes it's easier to just physically stop by here if you need to reschedule an appointment or such.

Total rip off on eye exam. Informed front desk and optometrist (Jessilin Quint) that I wanted…read morenothing that was not covered by vision insurance. Upon checking out front desk confirmed I owed nothing that insurance was good. Month later got bill and was told that optometrist coded services so it had to go through Medical. Lying, cheating, and stealing. Do not go to this business.

We just switched to Atlee Gleason and have had only positive experiences. The staff is professional…read moreand competent: from the moment we arrive, through eye examinations, to glasses fitting and insurance juggling. We are seen promptly. It has been a good experience.

Absolutely terrible experience with the optician. Twice. I ended up calling the office manager…read morewho supported her rude and disrespectful behavior.