The price of gas is out of control and ridiculous I understand that is out of the control of the…read moregas stations owner. However the dirt filth and condition is in the control of the owner. I have no idea how this gas station passes an inspection Absolutely disgusting

Just in case the owner of this franchise ever logs in (they have yet to claim the Yelp page) I will…read moreleave this message Read your reviews, then call me (DM me) to consult on how to structure your business with customer service and satisfaction as the focus vs whatever your current strategy is. Moved to the area May of 2017. Was stopping a couple times per week. Terrible - employees in the DD area with some type of "chip on their shoulder/doing me a favor" snotty attitude. They are gone. Car wash is a joke. Rarely working properly, and when it's out (which is often) the employees run around like its the first time. Just give me my money back. No drama, no need to call the manager... The service Island is a complete disaster. The windshield cleaning tools are a mess. When there is any fluid is so full of dirt and bug guts that the bucket, squeegee and then your window, smell like sewage. It's an easy fix. Start and end shift with a full "pre-shift" walk and a mid-shift Check in. Fixed. (You're welcome) Also on the pumps, they are often not working. Credit card readers, not working, got to go inside. But then your dealing with those "Love their jobs" employees Do yourself and the BP org a favor. Go to a different BP. This one will be out of business soon or at least (fingers crossed) under a new franchiser

There's not much to say about a gas station. I used to stop here quite often when I lived down the…read morestreet, it's a lot easier to get in and out of than the Shell right across the street. Their prices are about the average for the area, always the same as the Shell and a little cheaper than the BP located further east on Grand Ave. The attendants inside are always nice no matter who's working. I must admit I have a soft spot for their coffee even though it's loaded with sugar. It used to be 89 cents no matter what size you got and they always have the reward card that gets you a free coffee after buying 5-6. I think the price has since gone up, but it''s still a lot cheaper than Starbucks.

this place is alright - good beer deals at times…read more bunch of slot players in there constantly, kinda sad tbh

Last week 04/05/18 I was up in Gurnee. I needed gas & had planned on hitting the Costco in Mettawa…read moreon the way home when I saw the Shell Gas Station just east of the Gurnee mall. The gas was priced @ $284.9/gallon. FYI Shell Gas has always been my Number 1 preferred Option, but because of the huge price discrepancy I use Costco Gas. In this case it was 10 cents less then the Costco in Niles @ $294.9/gallon. Typically Costco runs 20-30 cents less then the other gas stations. The difference being one gas station is in CROOK County and the other is in Lake County. Anywho I gassed up my car at Shell in Lake County and saved a few bucks.

This shell location has some of the best prices in the area most of the time. It's conveniently…read morelocated right off Highway 94. The only thing I don't like is you can only turn the right leaving the gas station so it's difficult to get on the highway after filling up and requires turning around and coming back on Grand Avenue.

Accidentally left wallet after paying for purchases. Went back 30 minutes later and they handed…read moreover the wallet but helped themselves to the $90 inside. Of course there's denials and no way to prove it, but come on. Won't be seeing you again.

I have been stopping into this Shell for years. Linda, Dayle, Jim, Andy and Pasquale are so…read moreprofessional, caring and attentive. I enjoy filling up or just grabbing a cup of coffee on my way to work. I'm thankful I have a wonderful place to fill up right in Lake Villa!

I was a more than once a week Thorntons customer for over 12 years before my encounter at this…read morestation. I had an issue with a purchase and was not allowed a simple return for even swap or credit and was received rudely by the manager on site. I reached out to corporate over the situation and they ignored both my wife and I after an initial canned response. It breaks my heart to sever my once loyal ties with Thorntons over this station's poor customer policies and treatment. This was not my primary Thorntons, but the complete lack of customer appreciation by this station and the corporation led me to this.

Always impressed with Thorntons gas station, very clean and the gas is usually cheaper than big…read morebusiness stations like Mobil and Shell.

Not sure how a gas station could get a 5 start review but I do like that this one is easy to get…read moreinto and out of. Would be nice if this one had a car wash for convenience. Never had a problem with the pumps and they are always running. I hate pulling into a gas station and 8-10 pumps are down.

The dunkin donuts inside this gas station has really gone down hill with their services long waits…read morepoor service with their new employees time to go down the street to the other one

Customer service is always great! Tyler is always talkative and nice. He needs a raise!read more

I am 100% certain that I pushed UNLEADED. I'm 52 years old I've done this before. I was charged…read morePremium and there was nothing I could do about it. Watch this place. I am LIVID!!!

I came here to get some gas. I went in the store with my mask on to use the restroom. On my way out…read morethe man behind the counter started saying out loud that Biden destroyed the economy and Trump has get back in the office. I lean more toward the liberals because I don't want a narcissist in office. They should stay away from politics and not show their ignorance.

Great store. Helpful, friendly, and knowledgeable staff. Best gas prices. My go-to gas station.read more