We started using them in may of 2025, where they replaced a blown fuze. Had to come back again…read morewithin a month to replace another one. Then said we had mold in our ducts and charged us close to 6k to fix it. Total spent around 8k. Then .y ac goes out in oct 25. They come out and say i need a new ac compressor...quote me 6.6k for it. Say it would be better to get a new unit. Quote me over 10k for it (standard unit for a house under 2k sq ft). I get a second opionion and they say a fuze had blown and that the compressor is running fine. Total visit with new company cost 130 dollars and that included the 95 service charge. They price gauge and are dishonest. Do not use.

They tried to rob me. Wanted $1700 to replace two parts for my A/C that weren't broken or clogged…read more All it needed was 2 lbs of freon. They are thieves!!!

Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.

AWFUL! NOT RECOMMENDED! I called on a Saturday to make my appointment. Appointment was made for…read morethat following Thursday at 2. I had to take off work to get this done trusting that they would be there on time. I also had my husband move everything out the way for them so my house was all jumbled up. I waited and waited until 2:30 and I called to see where they were. Apparently something got messed up and I wasn't on their schedule but I was in the system? Weird... So I asked what they were going to do to fix it. She said she would call back. She did and asked if 6 o'clock would work. I said I have to meet my husband somewhere at 4:30 but I can hurry back and be home by 6. So that's what I did. 6:20 rolls around... she calls and said their machine got over heated and they wouldn't be able to come.. NOW I've been inconvenienced not once but TWICE. I tried once more to make it work and asked if they could come first thing Saturday morning (like 7am first thing) they said they could do Saturday afternoon.... there was NO way I was allowing them to steal my Saturday away from me because now I have trust issues. This is completely uncalled for and a crappy way to run a business. Taking my business elsewhere. Please see photos to show how rudely they interact with clients!

Make an appointment with these people if you don't want anyone to show up, I called and scheduled…read morean appointment for a Saturday and the person on the phone said great we'll be there in the evening and that they would call me an hour before they would show up. Well Saturday rolls around and I wait...no call, nobody shows up. That next Monday I call and they say they had something going on "forgot" and they were sorry and they could re-schedule me for the following Saturday. Ok next Saturday rolls around and the same thing happens...what a joke, I never called back.

when a salesman shows up with the technician to upsell you it's a problem. He kept trying to sell…read moreme a new unit and then gave me a very high quote for repairs which was three times higher than what I paid for a similar repair at my old house.

Although the repairs were done in a timely manner, the cost of parts was astronomically high! We…read moredid not receive an estimate prior to the job being done as there were young adults- 20-21 yrs old- in the house at the time. I live out of state and feel this was a huge disadvantage to the cost of repairs. The repairs would have been $450 cheaper in Ohio.

Outstanding Service from Start to Finish!…read more I reached out to TrueClimate HVAC early yesterday morning and was honestly surprised to get a same-day appointment! By 3:30 p.m., "Q" was onsite -- professional, courteous, and every bit what you'd hope for from a true pro. After giving me a quick overview of the company and the process, Q jumped right into diagnosing the problem. Within about an hour, he pinpointed the issue, broke down all the electrical jargon so l could easily understand it, and clearly explained the repair options and pricing. He returned the next day exactly when promised, got straight to work, and within 30-40 minutes everything was repaired, cleaned up, and working perfectly. Huge kudos to Q and the entire TrueClimate HVAC team -- you've earned a lifetime customer. Highly recommend this company for anyone looking for professional, prompt, and reliable HVAC service!

UPDATE... Today I received a threat to sue from the "owner" of this establishment. Yes you came to…read moremy home and provided INTIAL SERVICE to my HVAC System but I didn't mention in my review here on Yelp that you also left me overnight October 31, 2025, in the Freezing Cold on one of the coldest nights in South Carolina because you forgot to turn the Service back on once you cleaned my system and when I contacted you you stated you would return "first thing in the morning" for that SERVICE you were PAID $1604.58! On the day of service you proceeded to ask if I wanted to purchase a maintenance agreement which included emergency service I agreed. You FAILED to provide the service in that agreed upon agreement. After repeated attempts at "Emergency Service" per your agreement you failed to provide said service! I asked you to cancel that agreement and refund my money and you stated I had already used the bulk of the service agreement and you would only refund $375. Hummmm I contacted my credit card company and after going back and forth with you and me last week they AGREED with me and credited my account $1600 from the TOTAL I PAID IN FULL TO YOU OF $3204.58! Now this morning you send me a text threatening to take me to court! GO AHEAD I'LL SEE YOU IN COURT!! BUT IN THE MEANTIME DO NOT CONTACT ME ANYMORE!! Ohhh and feel free to take this up with CHASE Bank and it's affiliates as they are the one who heard your Side and heard mine and CREDITED MY ACCOUNT $1600! Mahalo

Made an appointment and never showed or called back. I left message and never returned call. Great…read moreway to treat a new customer? I would stay away of this place.

From the owner: Heating and Air Conditioning repair and replacementread more