They are in Breach of Contract! They did not mind taking $ 8,800.00 of My Dollars though. 2019 have not service on unit Since. They say they mailed a card out, but one cannot count on mail. This Company thinks They are a monopoly and management is Questionable at the very least. read more

Our air conditioning went out on a hot summer day with a heat index of 106°, I called Hatfield Heating and Air Conditioning and they had a service tech at my house within 2 hours. Jason, the tech, was very pleasant and polite. He quickly diagnosed my problem, and luckily had the replacement part on his truck. Within 45 minutes our air conditioning was working again. The price was very reasonable. If you need prompt, courteous and honest service, you won't go wrong with calling Hatfield! read more

Had to have Saturday service, could not believe $161 charge to come 22 miles, then $292 for a thermostat. All he did was check thermostat and replace, never checked unit. Was here approximately 15 minutes and charged $493. Wouldn't recommend to ever call. read more

We trusted This guy Jason the tech had been to our house before I called him to come on June 14, 2o21 from Hatfield Heating & Air Conditioning Inc. But this time he came to serve our other ustairs unit and he asked me did I want him to see if there was a leak in our unit? I told him yes and he told me that he would do that; but he lied and didn't do it. He also told me to call him if I had any trouble with the unit, soI called him on June 16, 2021 because the unit seem to not be working; and told the office manager that he had told me to call back if I had trouble with our unit; he knew that he wasn't coming back he was lying to me. He told the office maanager that I told him not to check the leak! Beware of dealing with Jason from Hatfield because he can't be trusted! The office manager told me that it must have been a miscommunication, it wasnt because I am an educator, I understand and hear very well. Jason didn't want to do what he suggested to me that he would check for a leak in our unit. Therefore; he lied to the office manager saying that I "told not to do it." I thought so highly of Hatfield, I even bragged to him about it; now I don't feel the same way about them, after calling them and the office manager promised to call me back but I haven't heard from anyone at Hatfield as of yet? I am very surprise that they would treat me the way they did! "Jason is a Blatan Liar" don't trust him! read more

The first time I had issues with my AC unit I called around trying to get rates on a service call. When I called Hatfield the guy on the phone stopped me and helped troubleshoot the issue over the line. I was impressed. The rate he quoted me was also the lowest of any of them. I then called him out because I had a mechanical failure in my unit and the guy went out of his way trying to help me out. I was charged for the service but he topped off the freon for me, which was very nice. read more

My unit went out and I called Hatfield. They were prompt coming out, but the next when the called to tell me my price 432.30 to fix my unit and wanted to know if I want the to order the parts.I told Ashley yes, she then told me it will be a few days before the parts come and they would when it's in. All this was 12/21/22, I get it was around the holidays and things can be delayed. But there should be a follow to your client regardless. I called on 12/28/22 to just follow up and was told the part wasn't in and they would call when it comes in. Got a call 1/5/23 saying the parts was in and they want to schedule ro come out before 12 on Friday. My response was ok Ashley , I really didn't not expect it to take 2 weeks but before 12 is fine. Ashley respond she is not UPS and she does not work for UPS and have no control when things get delivered. Well wrong response when you're servicing the public whether it was a day or 2 after you told a client something and things changed its your responsibility to notify them. Family on business does not me lack of customer service. I post my response on the reviews and the office manager Tristina Hatfield Coker did apologize going on about how they strive to give great service and the young lady I spoke with didn't get rude until I did. Again wrong answer but for the record I'm not trying to be right I want good customer service and if I can not voice my concerns to the company who I'm paying to do the work than what am I getting. The response also said that I was overly rude. Personally after Ashley response what's left for her to say after that I'm not letting you in my home or on my property to do anything. Being a manager means being able to manage there are plenty of classes that teach both customer service and office management. I would say the technician that came was professional and prompt I would say it make up for the poor management and customer service but it does. This is not my first time using this company. I called before all this when my unit was doing something funny and the young lady made all these suggestions telling me what I already no wasn't working. That was my sign not to call back. read more

5 STAR COMPANY These guys work until the job gets done! Mr. Hatfield himself even came out to my house along with another work to install a new system late in the afternoon. Both guys have already worked a full days work and are now pushing overtime. Very hard working and trustworthy individuals. Great prices and great work equals happy customer. You can not go wrong with choosing this company for your air conditioning needs. Thank you once again for the hard work and cooling my house down in this warm South Carolina weather. -David read more

Came out to our elderly parents' home when their AC was making strange noises. They were very punctual, and the guy was only here for about an hour. It was discovered that there was a bad capacitor, and the guy had the part on hand and fixed it super quick. However, they billed our parents over $300! For less than an hour's work, and for a part that didn't need to be ordered, and to be honest, was likely something they yanked off an old unit. It gets worse! Not only that, but they admitted they overcharged them, and proceeded to gift our parents with a $50 credit because of their error! This of course means the next time something happens to their HVAC unit, we're basically forced to call Hatfield to have it fixed, lest we simply throw away $50. Utterly ridiculous. read more

I am active duty military and i won a home in Sumter that i rent out. There were minor issues with my AC unit and Hatfield was the only company thati could remember to call. They are very prompt every time i call to get out to the house, they always call me first before doing any work, so if its not something i want to fix right away becasue of money they wont just go aheead and do it, and they are always up front and honest. The customer service from Ladora that works at the reception desk is amazing, she is always extreamly helpful and pleasent. I would recommend to any of my friends in the sumter area. read more

I had issues with my heater. I called and got a live person (yeah), and they came out within 2 hours. Even though the tech, whom was very courteous, could not identify the problem during the first visit (it wasn't happening then, of course), he came out again as soon as the issue presented itself once more with no problem. He got it taken care off that time, and I even signed up for the yearly "Super Service Club" deal they have. Rates are reasonable and in line with the local economy. I would definitely recommend them. read more

i like these guys. and gals, if there are some, but i haven't met any. I engaged their services because i was deeply, profoundly disappointed with the first company i dealt with. there really is a difference. they come promptly, even though it always seems to be Saturday when i need them, they are quick and professional. here's the caveat: i have not done an exhaustive study, but comparing them to the majority of expected/recommended prices on the internet, i think their prices are pretty high. When i mentioned this to one of their folks, his response was that "everyone has their price; just like McDonald's and Burger King." So. If dependability and good service are paramount for you, i recommend them without reservation. If price is your biggest concern, do some serious research. And, if you find that i'm wrong about their being high, post it here, so i can apologize and add their fifth star. read more