The staff are rude and clearly do not want to be there. They have insufficient equipment, as well…read more Tried to rent a trailer and the tow hooks that they have are tiny and low grade. Instead of finding different hooks to make sure that I could use the trailer they just sent me away. Won't be back.

I went in last week to have a trailer hitch and wiring harness installed. I was aware that the…read morewebsite stated that it was drop off only so I had a friend pick me up and we went out for breakfast. He returned me to U-haul and I waited another 2 hours for the work to be completed. No problem. Unfortunately, they came out and told me that they needed another tool and could not install the wiring harness until the next day. They assured me that if i came in at 7 they could get it done quickly. So I returned the next morning and waited for over a half hour but they never started the work. I asked what the problem was and Justin informed me that since it was drop off only they could not start until I left. I explained that I had waited the day before and was told that it was a quick job. I was willing to wait. At that point Justin got angry and insisted that I leave. so, I did.I ended up doing the install myself in 15 minutes. the only 3 tools I used were a philips screwdriver, a flat blade screwdriver and a 10 mm socket. I was lied to, brought in for a second appointment and then treated rudely.

This place is hardly noticeable from the road...and with all the other storage places here in town…read moreyou could easily pass them by. But don't! If you have storage needs, this is an awesome choice. I called multiple other places that didn't answer their phones, didn't call back or just didn't seem to have any aspect of customer service that I look for when I'm spending my money. I called the 800# and was extremely impressed with the lady I spoke with. Samantha was who assisted me at the Forest Hills location and she was so professional and caring (yes, at a storage business!) for my situation. She knew the right questions to ask to get me what I needed and fixed me right up. She even called to follow up. My unit and the grounds were clean and well lit and the staff always answered the phone and were on premises when the posted signed stated they would be. Way to go with professionalism and customer service! HIGHLY RECOMMENDED.

Terrible! They raised our rent constantly! Went to being one of the cheapest, to one of the most…read moreexpensive! FOR WHAT!! No utilities! No running water! It's not climate controlled!.... nothing but a bug infested shit hole!! Greedy fucks, Screw them...BYE!!!!

This is the nicest self storage I have ever been to! It's incredibly convenient, a little pricier…read morethan other places however it's absolutely worth it. I'm able to drive right up to my unit and it has been nice not having to stress about storage during a stressful move.

From the owner: Opening soon! If you are looking for clean, and well-maintained storage units near Machesney, IL…read morethen look no further! We offer specific temperature-controlled units as well as RV and vehicle parking. Our storage facility offers both indoor and drive-up storage options based on your needs. With recording cameras on site 24/7, you can rest assured that your belongings are in good hands. Rent online today!

I searched all of Rockford before I found this place. Most of the storage places never returned my…read morecalls...I'm not exaggerating; at least 8 different companies just didn't call me back. Another company advertised a certain price and then had me on the phone for 45 minutes to yammer on about a series of added fees, including a charge for two locks because the only units they supposedly had left had two doors and I had to use their locks. Anyway, I found King's Acres and they guy was so nice. He even held the unit for me until I could get there the next day. He made it so easy..,I just filled out a form to have the rent pulled from my checking account each month and paid him a deposit and he showed me how the entry gate worked. It took less than 30 minutes. Everything was spotless in the office and in my storage unit. The units are in a nice, quiet part of town and the security seems safe. The security gate is easy to use and my unit is easy to access. I definitely recommend King's Acres.

From the owner: Our family established Kings Acres Self Storage in 1996. We are long time residents of the…read moreRockford/Loves Park community.