Service was not great. Setup an appointment, to be told it was being delivered on Monday,but…read morebecause someone didn't put it on the schedule for Monday. It had to be rescheduled.We spent a lot of money in this store. To get treated with disrespect. SMH Had an altercation with JT. Called manager the next day - they were sorry. Had to get back to get the correct pillow,She told me it was at Bedford. Get there and now it was at Hurst. I told the manager I prefer to deal with her but unfortunately said my pillow was in Hurst. I heard her speaking the someone on the phone saying yes it is and she is coming to get her pillow. It didn't dawn on me, but when I drove to the store it was the guy JT. Who I had the altercation with. Why did she send me there? Did she wanted us to argue again. Why did she lie and said it was with her at the Bedford store. Get there and now it is at the Hurst store. Wow so unbelievable.

We purchased an expensive Beauty Rest Black mattress from Mattress Firm and 4 months later it's…read moresagging more than an inch on both sides. I am 175lb and my wife is 140lb. We admit the manager Clay was willing to get us a used mattress to replace ours at little under a thousand dollars but we just can't trust Mattress Firm ever again and not looking for a used mattress. $2,500.00 going into a dumpster and Beauty Rest and Mattress Firm just don't care! Terrible Quality and Integrity!!! Regards, Sore Body and Wallet

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

No it's not great the guy in there was mean I don't know what we did we just used the mattress and…read morethe remote and the guy was mean and said we couldn't come back meanypants

Third party delivery guys told the store that the box is broken .the motor is hanging out…read more Some of the parts needed was gone Everything fell apart in the box Maybe ups delivered it to the store the and jacked it up who knows. The person still told them to deliver it to us Knowing all that .. paid $4000 for this mattress Have to reschedule for a new replacement and then reschedule for them to pick up the older mattress They wouldn't take the broken one back because their so busy with other customers Store should do a better job and checking to see if anything is broken especially when it looks so obvious

I had a great experience at Mattress Firm. Lance was an excellent salesman and made the whole…read moreprocess easy from start to finish. He was helpful, knowledgeable, and never made me feel pressured. He took the time to understand what I was looking for and helped me find a great mattress at a fantastic price. I'm very happy with the purchase and would definitely recommend asking for Lance if you're shopping for a new mattress.

My mother needed a new mattress and chose Sleep Experts based on the reviews here on Yelp. I'm…read morevery happy to say that we had a great experience here as well. Customer service by Melanie was fabulous. Her knowledge on mattresses and friendly attitude sold us. And the delivery was on time; delivery guys were also great. They took her old mattress & box spring. My mother now has a comfortable bed to sleep on. Highly recommend getting a mattress here.

The service at Mattress Firm was great; however, the product is horrible. My husband and I…read morepurchased a $2,700 Beautyrest mattress and were excited to be investing in our sleep. The issue is the sleep guarantee warranty only covers 3 month, and at 4 months, we knew our mattress was crap. I'm only 38 and it's killing my back. I even bought a pillow for between my legs to help, but it is not helping with the lumpy mattress. When I called to ask about the warranty, I was told since the 3 months had already passed I could submit information myself (printing out a ruler and following complicated directions with a broom to take pics) or spend $80 to have a third party come out and look at the mattress. It's on my list of to dos to try and get the stupid special ruler printed out...My advice, buy your mattress at Sam's or Costco and if in a year you need a new one, no big deal, you're saving a lot of money in buying a fresh mattress more frequently than investing a ton of money on an over hyped product that doesn't last.

Emilio was super helpful and knowledgeable! Easiest shopping experience! We would recommend this…read moreplace.

They tried to cheat on me. Really bad services. I ordered 3…read morememory foam Matressss but they gave me 3 regular ones with coils inside. They asked me to pay extra $150/ea for replacement. Here is pic of Matress I ordered (all grey color) and pic for coil Matress they gave to me. Be careful, they don't allow to refund, and charge for restocking fee etc.

Would give it 10 stars if I could. Store has a wide selection of mattresses. Salesperson, Isaac,…read morewas extremely knowledgeable and helpful. Anthony also very helpful. We spent a considerable amount of time selecting mattress for master bedroom and one guest room and never felt rushed to make our decision. Isaac gave us a discount for being health care professionals even though we never even asked about it. The mattresses are on order so can't comment on whether we like them as much as we did in the store but they have a good return policy if needed. Don't be discouraged by the exterior of the store, it looks small and unassuming but actually is quite large inside. Would definitely recommend this store!

Weir's, why do you have to leave me right after I fell in love with you???…read more Actually I have loved Weir's Furniture for years. My very first brand new furniture I bought when I started adulting was a Sleigh Bed Bedroom Set from Weir's from their Knox location in Dallas. They have been my go-to for my adult life. I am not going to say I have bought every piece of furniture that I own from them, but I will say I have regretted it every time I have not. It's hard to beat old fashioned customer service and a place that puts value in doing business with them. That is why I was saddened to hear they were closing their stores. While I am saddened by it, they have some great sales going on right now. It's a great time to upgrade if you need to!

DO NOT PURCHASE FURNITURE / MATTRESSES FROM WEIRS Customer…read moreservice non existent. Warranty of no value. Most importantly honesty is not valued. Take your money elsewhere for your furniture needs. I shopped with them for 10 years and 10 of thousands of dollars spent. No more.

Awesome Sleep Experts. They really know what there doing when it comes to matching you with your…read moreperfect sleep system

We went in yesterday to check to see what they had , the manager Emma was very nice and explained…read moretons of options and was not a pushy sales person. It was a wonderful experience and we left there with a bed and adjustable frame .....The bed was delivered the next day... Very nice experience

Buying a mattress can be a hassle. Often times the employess are smarmy and overagressive in…read moremaking a sale and it's awkward laying in bed after bed while some guy lurches over you trying to upsell you. But not at this Mattress Firm! I mean, our salesman (who actually doesn't usually work at this store) had some of his salesman jargon and smooth mooves but all in all, I would almost say buying a mattress here was fun! The "fun" was getting to try out the SLEEP TO LIVE system, which sounds so so dramatic. But all it is this kinda freaky space age diagnostic bed thing you lay on that measures how firm a mattress should be. I thought it was pretty cool, I don't know if it really saved us that much time but it is a fun gimmick. I was able to weasle myself some meager savings with the bed frame and delivery but they made damn sure I would spend in the higher end of my price range. Also, I wouldn't suggest writing a check here as it was a fiasco, he had to actually call it in which took forever, maybe they'll have it fixed soon.) One of his salesman tricks was to choose three beds in our prices range -one very nice, one nice, and one okay but cheap. Of course, you lay on the other two first and the cheap one isn't even on display, it's a twin they just pull off the wall to have you try. After all that, it's hard to settle for the cheapo one, even if it would save a couple hundred bucks. But as Omar from The Wire would say, it's all in the game. Whether your game is drug dealing or mattress selling, people trying to make money off of you and I can't really fault them as long as they aren't all up in my face.

Fairly easy experience - was in and out in 20 minutes! Thank you to Dorian for helping me out!read more