7 weeks in no complaints! Friendly staff, always clean, not crowded. the machines are well chosen!read more

The guy with tattoos at the front desk was rude, and I could hear him talking about other members…read more It felt really unprofessional and left a bad impression. The drinks were also overpriced, overall the gym equipment was decent but I personally wouldn't come back.

Thank you to Josh Lyon…read more Sr. Vice President, General Manager We can bring guests to watch USTA tennis matches and there isn't a charge for them. There was apparently a misunderstanding and Josh took care of it. Thanks Josh!

Severe Safety Hazard - Poor Maintenance on Tennis Court Nets…read more The maintenance of the indoor tennis court side nets at Bay Club Pleasanton is unacceptable and poses a major safety risk to players. The side divider nets have multiple large tears and holes. When running down wide-angle shots, players run the risk of getting hands, racquets, or feet snagged. Tonight around 7:36 PM on Court 5, my shoe got caught in one of these holes while I was moving near the side net. I lost my balance and fell hard, scraping my arm and hand while my shoe remained stuck in the net. Just last week, I witnessed another player catch their hand in a separate hole in the net and end up bleeding. Additionally, the heavy black bottom edging of the nets drags loosely on the court surface, creating an extra tripping and slipping hazard. Management urgently needs to repair or replace these divider nets before someone suffers a more severe injury. I am attaching photos showing the exact holes and hazards mentioned.

I love this gym! It's so clean, equipment is really nice and well maintained. Everyone wipes the…read moreequipment down after each use and the staff is friendly. This is the best gym in the area, imo.

Nice unique modern boutique's gym for families & seniors. You won't feel pressure or intimidated…read moreabout getting in shape. They even have a recovery room. A get away without leaving town. VS but not the drink. Nice!

I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

Actually life changing…read more I've waited to review this gym, and I can confidently say that after a year of being a member - it is worth every penny!! With Equinox you truly get what you pay for - cleanliness, supportive and attentive staff, great atmosphere, quality equipment and machines, and incredible amenities. As someone who had a membership at both Planet Fitness and 24 Hour Fitness, there is nothing like Equinox. Regardless of the time of day, or day of the week - their version of "busy" or "peak times" is nothing in comparison to other gyms. I've always been able to find a spot to workout (squat rack, free weights, etc) and have hardly ever had to wait for a machine. In the few times I have had to wait, it was super short or Ive been able to work into a set with another person. It's also incredibly clean with wonderful amenities. My ideal Saturday consists of getting to Equinox - completing a workout, steam room session (15-20 mins), shower and massage. Also, I definitely want to shoutout the trainer I worked with, Jordan! I saw results in 3 months of working with him than I have in over a year of training with someone else. There is also a full spa!! Shoutout to Hailey and Amelia!! I've had them both as massage therapists - and they were both AMAZING!!! Overall, is it pricey? Yes, but all of the benefits are more than worth it!!! So happy to have found this incredible gym!!!!

I swear I have a love-hate relationship with this gym. I was happy to see the hand sanitizer…read moredispensers are now working which was my major contention before. The massage chairs now allow you to scan your pass in order to start up for one ten minute session per day instead of you having to bother the front desk person to start it up. In addition, they now have a red light therapy room that runs in ten minute sessions as well. You better believe I'll be taking advantage of the massage and RLT post shift. Zumba classes still available when I decide to drop by again (you're too popular Alberto!) and no issues with the workout equipment. I also appreciate that they have a variety of channels playing so you can station yourself accordingly based on your preference.

I've been to a lot of gyms, and unfortunately this is one of the worst experiences I've had--not…read morebecause of the equipment, but because of the people and the management. The gym culture here is incredibly inconsiderate. Members regularly leave weights scattered everywhere without re-racking them, making it frustrating and unsafe for others trying to work out. There's a noticeable sense of entitlement--people act like basic gym etiquette just doesn't apply to them. What really pushed things over the edge for me was the cleanliness, especially in the restrooms. On more than one occasion, I've walked into stalls that were absolutely disgusting--unflushed toilets and, unbelievably, feces left on the toilet seat. That's beyond unacceptable for any facility, let alone one people pay to use. Management is also a major issue. The manager, Joe, doesn't seem to take complaints seriously. Calls go unanswered, and there's little to no follow-up when issues are reported. It feels like concerns are ignored rather than addressed. Overall, this gym has potential, but until management enforces basic standards for cleanliness and member behavior, I wouldn't recommend it.

This gym has an easy to use layout and is EXTREMELY clean which I appreciate…read more I really appreciate the genuinely friendly vibe I was welcomed with by the gentleman who got me all set up. I look forward to learning a thing or 2 about fitness from this gentleman that looks like he could lift 2 trucks btw lol. Oh and I also love the 100% private locked bathrooms with a shower inside one of them. I honestly couldn't ask for more. I'm 56 and looking forward to building some strength.

The gym here is doable, but a lot of the equipment is really outdated. Furthermore they had fans…read moreeverywhere to try and cool the place down and all the fans were very anemic. In that, on this largest setting there just wasn't any air coming out. Definitely not my go to in the future.

Disappointing staff and experience. I bought a package from another location and have used a couple…read moresessions here because I work nearby. Parking was difficult and I sprinted in as the clock stuck 3:36 for a 3:30 class. Cut off was 3:35 no exceptions. Wow! I paid for the class, it's my minutes being sacrificed. Woman at the front was rude. I've taken a few other classes with them but won't be back.

4.5 Been coming her…read morefor about half a year now and I've definitely improved on my cardio and endurance! The classes are broken up into rowers, treadmill, and floor / weights each time with different exercises per a class so it doesn't get super boring (I've been asked...). I go 2x a week and I can see a huge improvement - I recently went hiking and barely needed any breaks thanks to all the incline work we do on the treads. Shout out to Coach Sarah and Paul who always have the best music! Totally makes a difference for a better workout. Would be 5 stars but recently I feel like every machine has no space in between and is right next to each other (I swear it used to be farther apart??) and the treadmill area is lacking AC to where I feel hot air vs the floor where I feel the AC.

New member here. Joined mainly for the basketball gym in Pleasanton. The court could use a good…read morecleaning and sweep. Also many dead spots were noticed. The bathrooms could also benefit from a good deep clean.

I am honestly so frustrated with the lack of response from the Mgr. Matt at this Pleasanton…read morelocation. They cancelled the Body Pump Tues. AND thurs. at 5:30pm classes months ago and it was a very full class. I had to go in multiple times to ask when the class will be back for Tues. and Thurs evenings. I have stopped by the front desk at least 5 times, each time leaving my name and phone# for the mgr.- Matt to call me back, he has not once returned my call. Mind you, every time I've gone, the mgr is there, he just tells his staff to say that "he's not available right now" I've asked the staff there and they don't know what's going on, so continue to just leave Matt my mssgs. I have heard that they are working on finding a new instructor. Problem is, there is an instructor that already works in the Livermore location that has said multiple times that she can sub, she just needs the Mgr "Matt" to reach out to her. All of this info has been in my multiple messages left to Matt and he has not reached out to the instructor to ask her to sub, leaving all of us many customers/attendees, without a Body Pump class at all for a few months now. @matt, please follow up and contact the instructor that I left you her name and number, and ask her to sub on Thurs. evenings for the 5:30pm class, so that we are not all suffering with no classes at all to attend. We would all greatly appreciate your action on this. Else, what are we paying our monthly dues for, if we can't even take the class? The sad thing is, this was an easy fix that just required you to make one call a few months ago and it would've been easily taken care of, until you find a permanent instructor.