Jake from lily ann cabinets was very helpful and did an excellent job with the design and always…read moregetting back to me quickly with revisions not to mention the cabinets are a great value!

Rarely do my DIY projects go as smoothly as this. First I spoke to Jake King in sales who walked me…read morethrough the whole process from first order, to shipping, to assembly. He made me feel at ease answering a bunch of questions and concerns. The shipping process was first class. The company they used provided tracking and had an 800 number to call for updates. That was super helpful considering I ordered my cabinets during the worst winter snow and ice storm of 2026. Never the less they still arrived on time. Then came assembly. I was a bit nervous with the first base cabinet but I remember Jake telling me to watch the online assembly videos. They were great. The first cabinet took us about an hour to assemble but after that we were old pro's. My wife and I had a mini assembly line going. We were able to assemble the rest at around 20 minutes a piece. Let me assure you these cabinets and hardware are top notch. They are super well engineered. Everything was cut exactly to length and went together perfectly. I would offer one tip for future buyers. Get yourself a small paint brush to spread the glue evenly. We used way too much on the first one but after that it was perfect. Do not be intimidated with the assembly process. They take all the guesswork out of it for you. Next time we need cabinets I know where I'm going.

Terrible and abusive customer service from Manager. Bought a new fridge and the doors did not align…read morenor would it cool below 40 degrees. We paid for their 5-year extended warranty even. Mike Kelly was abusive on the phone and told me to get a lawyer. I have done just that. AC will now be responsible for all court costs and my attorney fees. You asked for it Mike. I won't be going away until you correct this defective fridge. Check the other negative reviews. It's been awhile since I have seen any business with so many bad reviews. AC wears them like a badge believing people will go away. Complaints have been made with the BBB and the Ohio State Attorney Generals' Office. Legal action, as Mike recommended to me, has been started. You have been warned.

Okay, I'm starting to understand some of the negative reviews. I remain very positive about my…read moreinitial sales and delivery experience re my new washer and dryer. The "price match guarantee" for 30 days post-sale is where my issue lies. Within 30 days post-sale, I found an advertised promotion at a different store that would provide an "instant" $100 off when purchasing a matching washer and dryer. I took screenshots and emailed to my sales representative in anticipation of receiving a $100 refund. Instead I was told that the other store was offering an instant "rebate" and that it wouldn't qualify as a price match. The promotion covered the exact models and colors of the w/d I had purchased. While my sales representative confirmed that the price adjustment didn't require the customer to send in any receipts- that the other store would process the "rebate," it didn't qualify for the price match guarantee because Appliance Center policy regarded it as a "rebate," albeit an "instant rebate." To me, it's a matter of semantics used by Appliance Center to avoid having to match the bottom line purchase price. I was told I could take it up with LG directly on my own. The whole thing about "price" vs "instant rebate" was very aggravating and energy-sapping. I don't believe Appliance Center recognizes its short-sighted approach to customer relationships, as its refusal to honor a $100 price difference (as I see it) left a bad taste in my mouth. Additionally, leaving it to me to approach LG without my sales representative's support sent a message of disinterest. It was a disappointing end to what was otherwise a very good experience, so I've removed one star. I nevertheless believe a 4-star rating is fair based on my overall experience, but buyers beware....

I had them come over for an estimate on my bathrooms. I picked up the flyer while picking up…read morematerials for the install at menards. Seemed like a nice guy until he entered my house and did not even offer to take off his work boots. Turnoff. It shows his consideration. He then tried to talk me into tile and said the stuff I got was not good. Also, only cash. No credit. I do not have 16k of cash just laying around. I am sure they do great work but for me a bad start. First impressions matter. I will go somewhere else.

Kevin Stoots and Jonathan did a complete remodel of my master bathroom and did an excellent job!…read more They were both professional and thorough. They responded to little requests for changes in the base job without any complaints or additional requests for money. And each day they left the area free of debris. They handled all of the plumbing, electrical, carpentry and tile work without any issues. I will be hiring them again! RonE

Appreciate the support this company gives to charitable organizations like I-Care…read more Spent some time in your warehouse and there is an amazing assortment of high quality granite,quartz and marble slabs.

Came by to check out their showroom a while back. Looking…read moreat what to install in a shower stall area and bathroom counters too. Their show room here is quite impressive. It's bigger than I realized from the outside. There are slabs of marble and granite lined up everywhere. The kitchen counters area towards the back of the store displays some of their glass designed partnership brands. The large counter with all of the different counter and cabinet displays are quite good, allows you to touch and feel the texture and material.