Be sure to check with your dental insurance for yourself to ensure you're in network before getting…read moreany work done besides a cleaning. They straight up lied when they said my insurance covered the procedures they recommended and accomplished. Come to find out they weren't in network and I had to pay a substantial amount of pocket. Buyer beware.

Excellent care and customer service! They provide comprehensive and compassionate patient centered…read morecare. I am very pleased to find such a great dental group! Carly worked diligently to get my son in while on break from college, she went above and beyond!

Has plenty of parking but the access point from the road you have to slow down very much because…read moreit's a decent adjustment from the road we are going here for my wife's dental needs she's always loved coming here and has great relationships with the staff it has a amazing waiting area couches, TV and so much more it's amazing what they did with the space they took great care with my wife and made sure that her dental needs were taken care of in the best ways possible and always let her voice be heard even inside the operating spaces they have tvs for their patients even offered water while we were waiting it was a great atmosphere and the team they have their is more like a family than anything

Great office. Very helpful with insurance and everyone was very attentive to my needs. Would highly…read morerecommend!

Stone falls dental care is a fantastic dentists office. Prior to going here I was lacking seeing a…read moredentist for a couple years. I made an original appointment and found out I had several issues with my mouth. Of which include gingivitis, bleeding gums, plaque, cavities, and spaced gums. After around a year of great treatment including cavity removal/fillings (which Dr. Prane and her team did a great pain free job of removing) I was able to have my gingivitis cleaned and was given perio protect trays. Since this time I have virtually no issues any more and I am so grateful for their team. The new hygienist Kalyne is great too.

Had the best experience at Stone Falls! Caroline the hygienist is the greatest of all time! She is…read moreso thoughtful, friendly, and attentive and went above and beyond for me! I'm a new patient, but I will be back and cannot wait to see Dr. Prane and Caroline again. Also, the front desk workers are so sweet! Stone Falls is 10/10!

My experience with the front desk was extremely disappointing and unprofessional…read more Ashley repeatedly changed her explanation instead of working toward a solution. First, she said I had not provided my insurance information. Then she said I had provided the wrong information. I had already provided all of the necessary insurance information, including a copy of the front and back of my medical insurance card. The confusion appeared to be that my medical and dental coverage are administered by different insurance companies, even though they use the same Member ID and Group Number. Once Ashley allowed me to explain the situation, I clarified that the insurance company had already confirmed their protocol: the provider's office simply needs to call the provider services 1-800 number to verify coverage and obtain any needed information. Despite this, Ashley repeatedly refused to make the call and instead told me, "You do it," more than once. Throughout the interaction, Ashley raised her voice, accused me of interrupting her, and shifted blame rather than trying to resolve the issue. She also refused to provide her last name when I requested it. Ashley initially told me the manager was present while we were speaking. However, when I asked to speak with the manager, she then said the manager was in a meeting. These inconsistent statements caused me to question the accuracy of the information I was being given. Ashley also stated that Alex the manager approved of how she handled the situation. Throughout the interaction, I perceived multiple microaggressions and felt I was not treated with professionalism or respect. Patients should not have to argue with staff to have standard insurance verification procedures followed. I hope management reviews this interaction, provides additional customer service training, and ensures staff follow established insurance verification protocols instead of placing the burden on patients when the insurer has instructed the provider's office to make the verification call.

Ok. When i first started w this practice, ALL was well. No complaints but clearly things have…read moregotten progressively worse. Especially w BILLING. They need a new office manager and someone who knows WTH he or she is doing because they will send u a bill without allowing your insurance to pay their part and trust me...if they send you one, DO NOT PAY IT. WAIT until insurance has done their part as their billing practices are terrible and questionable and suspect. Thank me later. Trash the first bill. Will take an act of Congress to get anything back from them. Which is pretty bad and why i shall never return.

Went to Innovation Dental for the first time today to take care of an issue I have been dealing…read morewith for years. The place is fantastic, the staff, the assistants, the doctor, literally everyone is great. Dr. Schillinger was great, diagnosed and took care of an issue that I have been trying to get resolved for almost 10 years. The guy is a miracle worker. Highly recommend this practice.

My wife and I have been seeing Dr. Schillinger for several years now. His office has a very…read moreconvenient location in Shiloh. It's very quiet inside and doesn't make you feel like you're sitting in steerage waiting for the Ship's Dentist to have his turn at you. He has taken very good care of my dental needs. He spends the time to get to know you and really puts his focus on the patient. His staff shares his philosophy. He fixed a major gum bleeding issue I had using a laser device and since then, I have been walking in the paths of Dental Righteousness. He accepts the TRICARE Retiree Dental Plan, but he is not in their network. Despite prodding from TRICARE, I am more than willing to pay the additional cost of Dr. Schillinger's care because the Dentist-in-a-box places (cough-Heartland Dental-cough) don't offer the same care and concern. Their dentists are not there to stay, unlike Dr. Schillinger.

This review is not for the dentist or her assistants. I saw Dr. Thompson yesterday for an exam, and…read moreshe was kind and thorough. However, I am frustrated with her front receptionists. I wanted to schedule my next appointment in October, and I gave them my insurance's coverage information that clearly states the appointment would be covered. However, based on some "policy" that the front desk came up with, they wanted me to schedule the appointment in November because they were worried insurance wouldn't cover the appointment. 1. I asked to see this policy as written, and the front desk told me no. 2. I asked to speak to an office manager, and the front desk told me no. She asked me if I wanted to speak to the other receptionist. I said yes. After being on hold, she did not transfer me to anyone and told me to go to another dental office. 3. I asked them if they could file the claim for me in October, and if insurance wouldn't cover it, I'd be happy to pay out of pocket. They refused to even try to file the insurance claim, stating their "policy" tells them not to. I understand being worried insurance won't cover the appointment, but I'm angry at the fact they wouldn't even try to file the claim without a good reason, especially when I told them I would assume the risk. I also think the front desk was unprofessional in saying she'll let me speak to another receptionist but then turns around and tells me to go to another dental office. I DO NOT recommend this office, especially to my fellow military spouses. Please go anywhere else.

After previously reporting a negative review due to an unpleasant experience with front office…read morestaff , Dr. Thompson followed up with me to better understand the situation and ensure me that the behavior was not acceptable and not representative of their standards and treatment of their patients. I appreciated the follow up and definitely showed their commitment to their patients. My family and I have been with Dr. Thompson for 6 years and have always experienced exceptional care, so I'm relieved the situation was resolved.

I cannot say enough good things about this practice. Everyone is friendly and caring and they go…read moreabove and beyond to make sure you are comfortable and at ease. Dr. Ann is wonderful at administering injections and the fact that they have massaging dental chairs, emotional support dogs and personalized music choices just takes it to the next level. There's no judgement from staff and the availability of payment plans eases extreme financial burdens. I was scared to find a new dentist when mine retired, but I am sure I found the right place. I highly recommend this office.

This place has a lot going for it except for one thing. The front desk employee Sally is the worst…read moreto represent this dental office. Let me tell you that she does not know how to speak with customers. People that pays her salary by keeping the dental office in business. She is rude and very unprofessional. She will talk down to you. She thinks she is above you. There is a review on here by Nancy. It was five years ago and seems Sally has not changed.

Dr B. is an amazing dentist and his staff is friendly and always smiling and always so helpful, we…read moredrive over 45 minutes to come here and it's well worth it.!!!! Jon- Illinois

The constant game of social media wack a mole to confirm an appointment is ridiculous. They are…read moresupposed to be a professional dental practice. They should act like it. The front office is out of control.

We adore Dr. Mark! He is kind, caring, and works so well with children. Highly recommendread more

From the owner: Providing family dental care in O'Fallon for over 20 years…read more Patients in O'Fallon, IL and surrounding communities have been trusting Mark L. Medder, DMD for over 20 years for all of their family dental care needs. We offer the following services and many more: Cosmetic procedures Preventative dentistry Crowns and bridges Root canals Complete and partial dentures Nitrous oxide At the dental office of Mark L. Medder, DMD, we have convenient office hours with evening and Saturday appointments available. We see new patients promptly, and we can see emergencies the same day. We also accept most insurance plans for your convenience. Call the dental office of Mark L. Medder, DMD to schedule an appointment today!

Great a dentist office and staff to have because they are honest, compassionate and caring for you…read moreand your experience with them. While procedure is in process, they always make sure your comfortable and let you know what is going on. I highly recommend The Dental Studio of Southern Illinois, Dr. Brittany Gilbreth DMD or Dr. Lauren Brauer.

Went for my first visit today after moving here last year. Office staff are professional and…read morefriendly and they were gentle with me and thorough. Really like this place and highly recommend!