I sought service internet only and would up going with AT & T and here's why:
1. Cable company only open 8-4:30, M - F. so if you work it's not easy to accomplish anything with your account. AT & T, open 7 days a week, most days close at 9 pm (better access).
2. When there were issues with the service (I never got it going when having service? With them), I called several times and nothing worked to get the Internet going. I still got the bill, but had no service.
3. With the cable company, I finally figured out I could drive to another city that had better hours to return the equipment. But, they could not cancel my service and when I finally got it cancelled, they tried to charge me for the "free" equipment. They only took it off my bill, when I showed the. The receipt of return.
4. When I went to the office to dispute the bill ( I took a vacation day), since I never received any service I was told the reason it didn't work was because nobody "turned it on at the pole". So the numerous times I tried to set it up by myself, and the numerous times I called the help desk to get it going were futile attempts. Although I was billed for a month of service and equipment.
5. I went to AT &T after I got off work one night, signed up for Internet, set up an appointment for them to install their fiber optic system. The guy showed up, asked where I wanted the wiring to be installed and explained the options. He installed it and two hours later called to see if I was having any issues. Won't be going back to cable any time soon. read more
