My friends and I played at this bowling alley on 1/1/22. Out of the other alleys we've been to this takes the cake as the absolute worst. Looks are deceiving, as the outside and inside of the bowling alley are decorated very nicely. We were all convinced this was going to be a blast. That ended abruptly as soon as we got to the front desk. We don't know if she was having a bad day or is always like this, but the way we were treated by the woman at the front desk was disappointing to say the least. She acted as if we were an inconvenience and did not want to deal with us the tiniest bit. She rushed us on to take our shoe sizes and was extremely impatient. We were also left confused as what we payed for, since she mentioned that we'd have two lanes from 2:00 to 3:30, and we "should be able to get two games in". We all had originally thought from that comment that we were paying for time and not the amount of games, since she had designated a start and stop time, but we were proved wrong. I'll get back to that later though, as it was actually the lesser of our problems.
We go to our lanes, put on our shoes, enter our names into the screen, and get some balls. No issues yet. It wasn't until we began to bowl that we noticed something was off. One of my friends rolled a gutter ball, and the system counted it as six points. We didn't think much of it at first, but the problem continued. Not just for gutter balls, but also balls that knocked pins down. On both the lanes we rented the points were read incorrectly almost every single time and we began to get frustrated. One of my friends decided to go back to the front desk to try and fix the problem. The woman was still rude, and barely spoke a word to him. She contacted someone on a walkie talkie that could supposedly help with the issue, and dismissed my friend back to our lanes. We didn't have much of an idea of what was going on at this point, until around 10 minutes pass and a man comes up to us and says that he had fixed the cameras for the lanes and the problem should be resolved. After a few bowls we conclude that the problem had been resolved, and we were relieved for a brief moment. The points were reported correctly through the remainder of our first game and about 3/4 of the next. Towards the end of our second game the problem occurs again, and we flag down the man who corrected it the first time. Instead of trying to do the same thing as last time, he instead tells us that due to all of the vibration in the bowling alley that the cameras shake and create the error.
Throughout this experience we were never offered another lane, and observed the groups to the left and right of us not having any issues. My friends and I believe the situation was handled very poorly and wasted a decent amount of time from bowling. After we finish our second games we get a message on the screen prompting us to go to the front desk if we want another game. At this point it was around 3:00 and as a group we figured we would get another round in before our time ran out at 3:30. We faced the front desk lady once again and she clarified at this time that we only actually payed for two games not for the hour and thirty minutes. Mind you, a good part of the first game read our points wrong, and at the end of the second the points were read wrong once again. She did nothing to help the situation, no apologies whatsoever, and did not have an ounce of sympathy for what we had went through. We didn't need our money back or another game and didn't ask for anything of the sort. At this point we were tired of dealing with the employees at this establishment and called it a day. Safe to say we probably won't be heading back anytime soon. read more