My parents have been using Pacific Grace for 40 years. Very…read moregood and the service they give us the best!

Mandy was great, but due to the military she had to relocate…read more Please do not use this place until they have a back up plan when family emergencies occur. You might want to ask about it. Prayers their family gets healing. But they need to have a back up plan for when these things happen. It took 3x longer than it usually does (when Mandy did it). We tried to be understanding due to the family emergency but we needed our taxes done. My daughter was charged more than previous years even though it was the same work. No discount for the long delay. When we called to ask about a discount for the long delay they told my daughter she could get a discount. It's been 3 months and no refund for the discount or call. The refund was sent by mail without verifying my daughters address. 20k by mail!!! Who does that in 2019, we are in an electronic day and age. We moved but they didn't care. They weren't interested in who we were, we were just another number. Thank goodness the mail was forwarded and we got the check. But seriously, with that much money you don't call your customer. No courtesy call even though they took sooo long to finish our taxes. Why because we were just a number we were not a human or they would have known we moved. We tried to have empathy for their family emergencies and allowed a task that takes less than one month to do and gave them 3 months to finish. But did they give us ANY COURTESY? A phone call? A discount ? ZERO. And thinking well they have a lot on their plate I'll leave a message. 3 months later still crickets. They got paid they don't care. Please, go somewhere else. Use Jones Accounting. we were there before with Mandy. We wish we returned when she Moved.

absolutely the worst! they screwed up my taxes so bad! I do…read morenot recommend at all Horrible communication I'm really surprised they are still in business

We fired cindy zimmerman at nw bookkeeping because they couldn't keep our bookkeeping accurate…read moreever !!!!! very unprofessional cindy wants late fee's that she pulled out of her ass !!!! 2 years later !!! hey cindy this is why we fired you !!! on the final check i wrote " paid in full " THAT means you agree that the account is PAID IN FULL !!!!!!! And you cashed that check !!!! stop harassing us you crazy fool !!! go attack someone else!!!

Set appointment on 9/20 for 9/23 appt, received call from Michelle 9/22 to reschedule for following…read moreThursday. After expressing concern about meeting 10/15 deadline for filing taxes (having filed for an extension), she fit me in for Monday, 9/27/2021. I met with Terri and reviewed our complicated (to me) taxes, dropped off our files, and she said she would work on our taxes, then after, help with another tax situation. After emailing Terri twice and not getting a response, I called in but Terri was with a client so I left a message for her to please return my call. Crickets. Again I emailed Terri. Again, crickets. On Wed. 10/13 I called Michelle yet again and asked when I could expect to pick up my taxes. She said Terri was very busy and working on them and they'd call. On the day the taxes were due, Friday, Oct. 15, 2021, I called at 1:01 p.m. and spoke yet again to Michelle. She said they would call and it would be before 4:00 pm. Crickets. On Monday, October 18, 2021 at 11:52 am I called and the phone went to voicemail. I hung up, blocked my outgoing number, and called back. Michelle picked up the phone. Natural conclusion: screening, AKA ghosting. I went in later that afternoon and took my files off the conference table along with the printout of my extension filing (meaning my email was opened and read) and walked out. Judy was there and said that Terri wasn't in "today". I gave Ms. Vedders the entire week to get in touch with me. She has not. If you are a longtime client of Ms. Vedders, you probably are in good hands. If you are new to the island, have out-of-state or complicated taxes, you might want to consider firms in Mt. Vernon, Arlington, or Everett. I definitely do not recommend Ms. Vedders.

Save yourself now & go elsewhere! Terry has continuously lost paper work, misfiled our personal and…read morebusiness taxes, not responded to phone calls/emails. We are now dealing with issues from our 2020 taxes because SHE NEVER SUBMITTED THE W2's to the IRS! I will be reporting the business to the IRS. This is unacceptable. *** Response directly to Terri: While there are two sides to every story, the facts are the facts & you did not submit my W2 information to the IRS for 2020. I've been waiting for my return for ONE YEAR and come to find out you mishandled our taxes by not submitting crucial documents. Clients should be able to trust the CPA handling their taxes. Your malpractice will be reported.

I found The Business Guides because a friend highly recommended them. I came to them with a messy…read morecorporate tax issue (from working with a previous accountant who screwed us over), and The Business Guides have been an absolute dream to work with. I now work with them for both my small business and personal taxes, as well as a fabulous bookkeeper whom they introduced me to. For so long I didn't really have adequate help when it came to taxes, and having great people on my side like I do now really makes a huge difference. I really can't express how grateful I am to have found them!

The Business Guides agreed to do my taxes and indicated they would schedule an appointment to have…read morefour taxes returns done by mid June. I recently brought my business to this community. My accountant had recently died of Covid-19 and I needed expertise. They did not schedule an appointment and did not provide me with needed services in the time frame that they indicated or what I expected and needed. With conversations with them they were not truthful in a number of areas. (Those little white lies) They also did not listen to my needs nor seemed to care. I spent many, many hours providing them with detailed information that spoon feed information to easily do the four returns. I have gone elsewhere