I have two grand-dogs and needed to pick-up some Christmas presents for them. This store was clean…read moreand had lots of selections for large dogs. I needed chew toys for a shepherd and clothes for another big guy. I found what I wanted and the staff was accommodating. I will go back. Thanks,

Title: Extremely Disappointing and Unprofessional Experience at PetSmart in Gastonia…read more I am extremely disappointed by the way I was treated during my recent visit to the PetSmart in Gastonia. What should have been a simple purchase of a small goldfish and a 10-gallon tank turned into one of the most frustrating customer service experiences I have had. I waited approximately 15 minutes for the salesperson, Vaniya, to come from the back and assist me. When she finally approached me, the first thing she said was, "WHAT DO YOU NEED?" The tone was extremely rude and immediately made me feel unwelcome. I explained that I wanted to purchase a small goldfish and a 10-gallon tank. Vaniya refused to sell me the fish because she said the tank was too small and that I needed another tank. When I questioned this, she told me that it was Corporate policy not to sell a fish to someone unless their tank was already set up. I explained that I already have a tank at my office and that I was purchasing the fish for my grandchildren, with the intention of putting the fish in my tank at the office. Instead of working with me or explaining the policy professionally, she told me NO and said that because she now knew I did not have a tank set up at home, I would have to show her that I had a tank before she would sell me the fish. This became even more concerning when my husband called the store to speak with her. During that conversation, Vaniya initially stated that she was the manager. However, I later learned that the actual manager was off and would not be back until Saturday. Because I wanted to understand whether this really was a Corporate policy, I contacted another PetSmart location on South Blvd and spoke with both an associate and a manager. I was told that refusing to sell the fish under these circumstances was not Corporate policy. By the way, they were extremely nice! That raises a very serious question: Why was I given information that another PetSmart manager said was not Corporate policy? I have no problem with a store having legitimate animal-welfare requirements. In fact, I respect responsible pet ownership. What I do have a problem with is being spoken to disrespectfully, being made to wait, being refused a purchase, and then being given what appears to be conflicting information about company policy. I left the store feeling humiliated, frustrated, and completely disrespected as a customer. This was over a simple fish purchase, yet the interaction became unnecessarily confrontational. There was also another lady there with her 3 small daughters and when overhearing our conversation, she walked out as well. PetSmart needs to look into what happened at this location and determine whether employees are being properly trained on company policies and, more importantly, on how to treat customers with basic courtesy and respect. Vaniya, I came into your store to make a purchase--not to be interrogated, talked down to, or treated as though I was doing something wrong. I hope corporate management takes this complaint seriously and reviews what happened. Customers should not have to call another location just to find out whether the policy they were given is actually a PetSmart policy. Gastonia PetSmart -- this experience needs to be addressed.

Absolutely one of the worst experiences I've had in a pet store GASTONIA NC. A manager was called…read moreto the front over and over for at least 30 minutes, and not once did anyone show up. It honestly felt like there was no management in the building at all. There was only one employee visible the entire time a woman stuck running the register while the rest of the store seemed completely abandoned. Customer service was terrible, not because she wasn't trying, but because one person clearly cannot run an entire store alone. What made it worse was the condition of the animals. Several of them looked poorly cared for, and the overall atmosphere gave the impression that basic attention and upkeep are not a priority here. For a place that sells live animals, that is unacceptable. This location feels disorganized, understaffed, and poorly managed. If no one can even respond when a manager is called repeatedly, that says everything customers need to know.

I got my shorkie a little over a year ago and I've been taking her to Petco boat in Gastonia and in…read moreFlorida to be groomed, but my last experience in Gastonia makes me not want to go back, I have so many words not of them postable, so I'll drop a photo/video. We drop our fur babies off and done except to get them back injured or hurt, because we assume the person you're entrusting them with will care for them, this experience has me looking for a groomer that will be patient and not rush because it's the last grooming of the day

Very rude, would not give refund back or credit, wanted to dog owner shame me , because my dog was…read morematted , a great grandma and I couldn't get in there or anywhere to get her groomed , probably on time. He gave her bad shave cut. . So he wanted to owner shame me, would not give a refund , two years after the incident sends me a certified letter, to stop posting emojis because I had left a laughing emoji on someone who recommended Dog Pro. I fear for any dogs left at Dog Pro , if he acts this way toward grandma and a sweet doodle Daisy . Would never ever recommend Will at Dog Pro Services . Dogs and puppies deserve better .

Had an ok boarding experience last year. But just took my dog back for 4 nights this week and I'm…read morevery disappointed. Took her out after paying and I'm quite sure that she had been holding it for hours first of all. Next, when I got her home, she drank 3 full bowls of water - so not sure when she had some last. A 3rd disappointment was that she's on allergy meds - I took them and explained to the owner that she got one per day in a pill pocket (also taken in with her). No meds were given AT ALL. Lastly, the groomer who checked me out couldn't have cared less whether she was cared for or not and had her in a tiny cage (she's 56 pounds). Afraid my days of boarding there are 2 and done.

I truly can not recommend Lena enough. If you have a dog that you think "can't be fixed" like we…read moredid, look no further- Lena is the answer to your prayers. Our Australian Shepherd (3 years old at the time) had severe anxiety which resulted in aggressive behavior with strangers and other dogs. Despite working with other trainers, her behavior only got worse- she ended up biting a dog walker we had hired and would behave so wildly/aggressively in public that we got to the point of saving her walks until night-time when no other people or dogs were around. It was embarrassing and we had no idea what to do. We found Lena online and immediately after talking to her on the phone, I knew she was the real deal. After ONE session with Lena, Roxie no longer pulled on the leash (she had always been very bad at pulling) and we already saw an improvement in her social behavior. We had a total of 5 sessions with Lena, the last one being in March of this year before moving to Florida. With each session, Roxie made huge improvements and we were also taught how to effectively reinforce her training between sessions and communicate with her. Roxie is like a brand new dog now. We moved to downtown Miami, so there are people/dogs everywhere, as well as busses, cars, etc and she shows no anxiety or aggression at all. We also adopted another dog in June and he and Roxie are the best of friends. Before, Roxie could not be around other dogs at all. And now, she has a brother who she totally loves! Absolutely NONE of this would have been possible without Lena's help and guidance. She truly changed our lives, and we could never thank her enough

Lena was great! She worked with our 1.5 year old goldendoodle for 3 weeks while we were on vacation…read moreand helped him be more comfortable on his leash (no more pulling!), and more responsive off his leash. Overall he's more behaved (although he was good before, he listens better now). She was always honest about her strategy and very knowledgeable. She sent a few pictures during his 3 week board and train. Mogli seemed very happy when he came home!

We love Ruth!! She truly loves dawgs and it shows. She helped give me the structure I needed to…read moretrain my 3 month old puppy her basic commands. We had issues going on walks - the puppy basically refused - and Ruth brought us a long lead and it definitely helped get my girl going most of the time. She is always on time and a pleasure to chat with! I absolutely recommend giving Ruth a try.

Ruth did an awesome job with Zeus! When we began, our labradoodle had no knowledge of basic…read morecommands and she was able to patiently teach us how to appropriately implement new commands. She provided flexibility around our travel plans and work schedules. During each session, Ruth provided personalized insight and advice on training as well as knowledge of the breed. We are truly appreciative of her hard work and efforts and are thrilled with the results! We highly recommend her services based on her professionalism, knowledge, flexibility, and results. Please give her the opportunity to help you and your puppy/dog learn the necessary skills to bond in a safe, disciplined and playful way.

We adopted an 18 month old great Dane with no boundaries, distracted by everything. Richard…read moreeducated my husband and I, helping us first. After a few weeks with Richard, our great Dane came back with boundaries and understanding commands. Richard spent time again with us so that we had the tools to maintain what he learned. Richard establishes a relationship with the dogs. He's very straightforward and honest. And he offers continued assistance. We highly recommend.

So, Richard just left from our first meeting. I think I'm more exhausted than the dogs are. All…read morethree babies did amazing and learned so much. First off, Richard is a passionate and talented man, it's easy to see from the moment you meet him; Richard does what he loves. Second, he speaks dog... like direct communication, but what's cool is before I knew it, I was communicating with my babies even better. He was teaching me to talk to the dogs the whole time and I had no clue. Third, he inspired me! It is not often you meet somebody with the courage to walk away from every comfort they know to pursue something they love. Richard listened to what I wanted to do, I wanted to strengthen the bond between myself and the dogs. I already see a difference, they do too. I've worked with several trainers in the past and never felt a comfortable, or confident connection and neither did my dogs. I don't know who's more excited about our next lesson, me or the dogs. I can tell you there's more to come. If you want to get to know your dogs better and really strengthen that bond, call Richard. I assure you; you won't have any regrets.

I'm NOT Rating this Business on their 'Training Techniques' but on the 'Products' that they have…read morelisted on their Website. On June 18, 2023 I ordered 3 bottles of Nylabone Dental Spray for my Toy Poodle. I paid for the 3 bottles plus shipping and NEVER Received my Order. I Checked on their Website and it continuously said that the order was 'Processing' even after more than 2 weeks ! I tried to contact Melissa by phone but she never answered and the VM Box has Alway Been FULL! After sending numerous messages through their website and NEVER receiving a call or email regarding my order I reported their 'SCAM' to my Bank, asking for a Refund ! I eventually did receive a refund, BUT I am Deeply Saddened by the way this Business cares for their customers !

So glad that we found The Bark Academy for our two hound puppies! Melissa's calm and patient…read moreapproach brought out the best performance in the pups and gave me confidence. Several simple corrections to us, the people, were offered with kindness and a constructive attitude. Better yet, they produced instant behavior change. The explanation of positive reinforcement steps was thorough and she answered many new puppy at home questions. The session was fun and encouraging!