Very rude, would not give refund back or credit, wanted to dog owner shame me , because my dog was…read morematted , a great grandma and I couldn't get in there or anywhere to get her groomed , probably on time. He gave her bad shave cut. . So he wanted to owner shame me, would not give a refund , two years after the incident sends me a certified letter, to stop posting emojis because I had left a laughing emoji on someone who recommended Dog Pro. I fear for any dogs left at Dog Pro , if he acts this way toward grandma and a sweet doodle Daisy . Would never ever recommend Will at Dog Pro Services . Dogs and puppies deserve better .

Had an ok boarding experience last year. But just took my dog back for 4 nights this week and I'm…read morevery disappointed. Took her out after paying and I'm quite sure that she had been holding it for hours first of all. Next, when I got her home, she drank 3 full bowls of water - so not sure when she had some last. A 3rd disappointment was that she's on allergy meds - I took them and explained to the owner that she got one per day in a pill pocket (also taken in with her). No meds were given AT ALL. Lastly, the groomer who checked me out couldn't have cared less whether she was cared for or not and had her in a tiny cage (she's 56 pounds). Afraid my days of boarding there are 2 and done.

I have two grand-dogs and needed to pick-up some Christmas presents for them. This store was clean…read moreand had lots of selections for large dogs. I needed chew toys for a shepherd and clothes for another big guy. I found what I wanted and the staff was accommodating. I will go back. Thanks,

Title: Extremely Disappointing and Unprofessional Experience at PetSmart in Gastonia…read more I am extremely disappointed by the way I was treated during my recent visit to the PetSmart in Gastonia. What should have been a simple purchase of a small goldfish and a 10-gallon tank turned into one of the most frustrating customer service experiences I have had. I waited approximately 15 minutes for the salesperson, Vaniya, to come from the back and assist me. When she finally approached me, the first thing she said was, "WHAT DO YOU NEED?" The tone was extremely rude and immediately made me feel unwelcome. I explained that I wanted to purchase a small goldfish and a 10-gallon tank. Vaniya refused to sell me the fish because she said the tank was too small and that I needed another tank. When I questioned this, she told me that it was Corporate policy not to sell a fish to someone unless their tank was already set up. I explained that I already have a tank at my office and that I was purchasing the fish for my grandchildren, with the intention of putting the fish in my tank at the office. Instead of working with me or explaining the policy professionally, she told me NO and said that because she now knew I did not have a tank set up at home, I would have to show her that I had a tank before she would sell me the fish. This became even more concerning when my husband called the store to speak with her. During that conversation, Vaniya initially stated that she was the manager. However, I later learned that the actual manager was off and would not be back until Saturday. Because I wanted to understand whether this really was a Corporate policy, I contacted another PetSmart location on South Blvd and spoke with both an associate and a manager. I was told that refusing to sell the fish under these circumstances was not Corporate policy. By the way, they were extremely nice! That raises a very serious question: Why was I given information that another PetSmart manager said was not Corporate policy? I have no problem with a store having legitimate animal-welfare requirements. In fact, I respect responsible pet ownership. What I do have a problem with is being spoken to disrespectfully, being made to wait, being refused a purchase, and then being given what appears to be conflicting information about company policy. I left the store feeling humiliated, frustrated, and completely disrespected as a customer. This was over a simple fish purchase, yet the interaction became unnecessarily confrontational. There was also another lady there with her 3 small daughters and when overhearing our conversation, she walked out as well. PetSmart needs to look into what happened at this location and determine whether employees are being properly trained on company policies and, more importantly, on how to treat customers with basic courtesy and respect. Vaniya, I came into your store to make a purchase--not to be interrogated, talked down to, or treated as though I was doing something wrong. I hope corporate management takes this complaint seriously and reviews what happened. Customers should not have to call another location just to find out whether the policy they were given is actually a PetSmart policy. Gastonia PetSmart -- this experience needs to be addressed.

My Kody's nails were in bad need of a trim, so thankful Bow-Wow was open and able to trim him up…read morebefore closing for the day! Thank you Stormy, you'll be seeing us again for sure!

I can't say enough good things about Off Leash K9 Training! Our trainer, Lindsey, was incredibly…read moreknowledgeable and made the entire process fun and engaging for both me and my pup, Ashe. Ashe at 6 months of age can be a bit of a handful , but Lindsey took the time to understand his behavior and tailored the training to his needs. After just two weeks, we noticed Ashe's confidence soar. Ashe is now much better behaved at the park, and he's responding wonderfully to commands like "sit," "place," "heel," and "come." This is the second dog I put through Off Leash K9 Training, and they truly help build trust between you and your pup. It allows you to take your pup into the world and enjoy life rather than sitting at home alone. I also love how Lindsey emphasizes the importance of consistency and makes sure we're practicing the right way at home. I feel so much more confident as a dog owner, and Ashe seems happier too! I highly recommend Off Leash K9 Training of Charlotte to anyone looking to strengthen the bond with their dog and improve both their quality of life and behavior!

We sent Shadow for a two week board and train. Her trainer, Claire, did an amazing job! She kept in…read moretouch with us daily, sent the best videos and pictures, and updated with what they worked on. She even sent some fun videos for our kids to see him playing, not just training. She edited her videos so we could see a lot of what they worked on each day. Claire really understood Shadow and his needs. At pick up, she did a great job explaining everything to us, guiding us on how to follow through at home, and loving on Shadow one last time. You could tell he was sad to leave her. Claire was so encouraging and loving towards him. Shadow's been home less than a week and because of Claire, he is behaving so much better. He's been able to off leash and not jump on people he's greeting. Thank you so much Claire and Off Leash K9 Charlotte!

We love Ruth!! She truly loves dawgs and it shows. She helped give me the structure I needed to…read moretrain my 3 month old puppy her basic commands. We had issues going on walks - the puppy basically refused - and Ruth brought us a long lead and it definitely helped get my girl going most of the time. She is always on time and a pleasure to chat with! I absolutely recommend giving Ruth a try.

Ruth did an awesome job with Zeus! When we began, our labradoodle had no knowledge of basic…read morecommands and she was able to patiently teach us how to appropriately implement new commands. She provided flexibility around our travel plans and work schedules. During each session, Ruth provided personalized insight and advice on training as well as knowledge of the breed. We are truly appreciative of her hard work and efforts and are thrilled with the results! We highly recommend her services based on her professionalism, knowledge, flexibility, and results. Please give her the opportunity to help you and your puppy/dog learn the necessary skills to bond in a safe, disciplined and playful way.

I truly can not recommend Lena enough. If you have a dog that you think "can't be fixed" like we…read moredid, look no further- Lena is the answer to your prayers. Our Australian Shepherd (3 years old at the time) had severe anxiety which resulted in aggressive behavior with strangers and other dogs. Despite working with other trainers, her behavior only got worse- she ended up biting a dog walker we had hired and would behave so wildly/aggressively in public that we got to the point of saving her walks until night-time when no other people or dogs were around. It was embarrassing and we had no idea what to do. We found Lena online and immediately after talking to her on the phone, I knew she was the real deal. After ONE session with Lena, Roxie no longer pulled on the leash (she had always been very bad at pulling) and we already saw an improvement in her social behavior. We had a total of 5 sessions with Lena, the last one being in March of this year before moving to Florida. With each session, Roxie made huge improvements and we were also taught how to effectively reinforce her training between sessions and communicate with her. Roxie is like a brand new dog now. We moved to downtown Miami, so there are people/dogs everywhere, as well as busses, cars, etc and she shows no anxiety or aggression at all. We also adopted another dog in June and he and Roxie are the best of friends. Before, Roxie could not be around other dogs at all. And now, she has a brother who she totally loves! Absolutely NONE of this would have been possible without Lena's help and guidance. She truly changed our lives, and we could never thank her enough

Lena was great! She worked with our 1.5 year old goldendoodle for 3 weeks while we were on vacation…read moreand helped him be more comfortable on his leash (no more pulling!), and more responsive off his leash. Overall he's more behaved (although he was good before, he listens better now). She was always honest about her strategy and very knowledgeable. She sent a few pictures during his 3 week board and train. Mogli seemed very happy when he came home!

We brought our rambunctious German Shepherd puppies to Anthony, when they were 5 months old. They…read morehad to stay an extra week (for a total of 4 weeks), b/c we were out of town. We returned to calmer, well mannered pups. He offers Saturday classes, to maintain proper training (for the dogs & their owners). Our dogs obey & are comfortable around Anthony (enough to snuggle up to him, after a session). We are very pleased, & look forward to learning more techniques, in future sessions with Anthony.

It is obvious that Tony loves what he does and has a talent and connection with dogs, which is why…read moreit pains me to write this. I only do so because I truly believe he is running a dangerous operation, and I am thinking of the animals, too. Won't get into the details of it, but basically had a pup with Customized K9 from its birth to a little under a year, and we are still questioning about whether he will be able to overcome the damage from the bad habits we built in our time at Customized K9. Yes, there is no one "right" way or method of training, but there are things that can be seen as a "wrong" way because of the negative long term effects/etc. Regardless of my poor "messed up" pup, who my heart aches for every day and that I am now paying for again to undo training I had paid Customized K9 for, there were issues from the beginning. It was incredibly unorganized, we got very mixed communication/information, if any, and were handed a very complex breed of dog as a puppy (too early, might I add) with no guidance. I wish that we had met our current trainer first. We were too naive to know any better, honestly, which is why I'm making this review. There's very little information out there on the type of dog training Customized K9 does as well as the type of dog they breed. Their Facebook page has a video of the trainer stating that everyone needs to calm down about training styles and it's just about taking your dogs out and "having fun." Well, it's not so "fun" if your dog ends up messed up, or even dangerous, is it? Update: I also left a shorter version of this review on their Facebook page and they removed it.