1. Bourbon Auto Salvage

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Lexington, KY

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Bourbon Auto Salvage

1.0 (2 reviews)
Closed • 10:15 am - 5:00 pm

Services - Bourbon Auto Salvage

Routine automotive maintenance

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7 months ago

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9 months ago

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Walmart Auto Care Centers

Walmart Auto Care Centers

(6 reviews)

I have been to this wal mart repair place several times and every time I get the same service. To…read morestart off the customer service is sub par. The lady behind the desk talks with the customers like you are her next door neighbor. She is loud and unprofessional with zero motivation to get you checked out. Today it took roughly 10 minutes (after getting to the cash register) to pay for one tire. As for the repair it was as expected with no issues. However I was told it would take around 3 hours to replace the tire and that they would call me when it was completed. Before I left the store they had already put my car in the garage and started the repair. After about 4 hours I swung by to see if the repair was complete. The repair was complete but I never received a phone call (UUGGHH). I would only suggest this wal mart for someone that is trying to save a few bucks, but don't be MAD if it takes most of a day to complete a repair. As I get older I'm starting to figure out that it is better to pay a few extra bucks for good quality service than to go to the cheapest place and leave mad. LESSON LEARNED.

Went in for an oil change they said it would take several hours. I anticipated that so my wife…read morepicked me up. When I returned to pick up my vehicle as we pulled up saw the passenger side window was left down. To top it off it's been storming off and on all day lighting and thunder off and on. My work paperwork in the passenger seat. Of course it's in the parking lot for anyone to get into my car and go through it . Who can make a mistake like that.

Paul Miller Mazda

Paul Miller Mazda

(26 reviews)

I stay very busy with 3 jobs, but was able to chat with someone about a van I found online at 11pm…read more A guy called me the next morning and I was there that evening. I felt bad for I got there around their closing time. Despite this, they accommodated me, my wife, and a play area for my four kids while we looked at a van. I searched the van we bought online at a 150 mile radius, and for the miles and year; no other vehicle even came within 5k of the great deal we got. We were blessed to stumble upon Paul Miller Mazda. It was a 1.5 hour drive, but worth it. Jennifer, our sales rep was exceptional. They closed at 8, we finished up around 10pm. Going on 10:30pm, Jennifer was still with us in the parking lot as we were getting ready to drive away in our new van. She helped us figure out the family DVD player and Bluetooth along with the other features. Business was done, and she still wanted to make sure we taken care of and knew every feature our luxury vehicle had to offer. Please go to Paul Miller Mazda and ask for Jennifer. No doubts, you will be taken care of. The entire staff at Paul Miller was great. Much different atmosphere than traditional car sales. Thanks everyone at Paul Miller Mazda!

If you enjoy wasting time, being strung along for days, and watching basic communication die slowly…read morein front of you, this is the dealership for you. You work hard for your money. Do not waste your time with these clowns. I spent two days working numbers with them to get to an agreed deal. Communication during negotiations was slow, but once the deal was supposedly done, it somehow got worse. Apparently, after the sale looks close, phones at this place become decorative office antiques. I eventually had to call and ask for the sales manager, Scott Reid, just to find out what was going on. Scott told me the deal was good and that someone would call me. About half an hour later, I received a text from Jay Rossow that simply said to call him. Again, because apparently dialing outward is an advanced dealership skill not yet unlocked. I called Jay and was told they could not sell the car we had agreed on. He asked if I wanted a different color. No, I did not. That is why we agreed on the car we agreed on. I was then told they would dealer-trade for one and it should be ready in a day or two. Two days later, after hearing nothing, I had to reach out again. I was told it would not be ready Saturday, but should be ready Monday. Monday came. Again, no communication. No call. No update. Just the same silent treatment, now with extra disappointment. When I reached out yet again, I was told the other dealer had sold the trade car. I reminded them I was leaving town that week. No meaningful response. The black hole of communication continued. Now neither Scott Reid nor Jay Rossow will answer calls or return voicemails. At this point, the follow-up process appears to be powered by smoke, mirrors, and whatever energy is generated by wasting customers' time. Maybe Brad Ferguson should spend less time worrying about selling cars and more time setting basic professional standards for his employees. A dealership can miss a deal. Cars get sold. Dealer trades fall through. That happens. But refusing to communicate, making the customer chase every update, and then disappearing when things go sideways is amateur hour with business cards. Save yourself the headache. There are plenty of dealerships that know how phones work. P.S The original car they "Couldn't sell me", is still advertised for sale on their site.........

Green's Toyota of Lexington

Green's Toyota of Lexington

(156 reviews)

We had an amazing experience at Greens Toyota of Lexington and I genuinely cannot recommend them…read moreenough. This was the first time my boyfriend and I had gone together to look at vehicles, and honestly we were extremely nervous going into it. Our previous vehicle turned into a nightmare and we spent months putting more money into repairs than the car was even worth, so this was a huge deal for us. From the moment we met Drew "The Car Dude" North, everything felt different. He genuinely made us feel comfortable, cared about, and understood throughout the entire process. He never once made us feel pressured or treated us like just another sale. He listened to every concern we had, answered every question honestly, and took the time to really talk with us instead of talking at us. You could tell he truly cared about helping us find the right vehicle and making sure we felt good about our decision. He was so personable and easy to talk to that it honestly felt like we had known him forever. We cracked jokes the whole time and somehow he turned what should have been a stressful experience into one that was actually exciting and enjoyable. That meant a lot to us considering how anxious we were walking in. We ended up getting a 2018 Toyota RAV4 Hybrid and we absolutely love it already. Drew even went above and beyond to make sure the vehicle was ready for us that same day even though it had not been serviced or detailed yet. The amount of effort, patience, and care he put into everything truly stood out. Also huge thank you to Steve in finance. He was amazing to work with and helped make everything smooth, easy to understand, and stress free. The website was easy to use, the reviews were great, and after experiencing everything ourselves, I completely understand why people speak so highly of this dealership. Thank you all for making such an important moment in our lives feel exciting instead of overwhelming.

The good: Charm is efficient and makes an effort to make the experience expedient. The service dept…read moreis great. The Bad: There are literally door handles on every single door here. There is not one hand sanitizing bottle in sight. Plenty of sales people walking around, wanting to shake your hand. There is a whole entire restaurant in there. Is hygiene not important any more?

Bourbon Auto Salvage - autopartssupplies - Updated November 2026

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