I do not recommend this place. Don't go here unless you are prepared to sign a 1-year agreement before any kind of treatment is administered. If you are looking to get your neck or back cracked, they do not do that here. The "doctor" will only use a small spring-loaded handheld tool called an "activator" that is mostly suitable for sensitive patients to "adjust" you. Again, they will not crack your neck or back or anything else. After 6 months, I didn't feel much different or that this type of "treatment" was even doing anything for me. I tried to give this place the benefit of the doubt, but after enough time, I am not convinced.
They started me off with 3 visits a week for a while, then moved down to 2 for a while, then down to 1. After 6 months, I was thinking I was driving a long way and paying a lot of money for this and wanted to discontinue their services. They asked if I was interested in a more budget-friendly plan, and I said that I might be, and to please call me with those details. At the same time, they offered me 3 months to take a break. I took them up on the 3-month break, and they said they would call me with the budget-friendly plan details. They never called me regarding that. Only 4 months later they ended up calling me back trying to get me to resume care, and my response to them was that I thought they had completely forgotten about me. I let them know that I would not be coming back and they said they needed me to sign some paperwork for that, AND that I needed to do it in person. I refused to drive all the way there to sign a document in person and told them it could be done via e-mail. I also wanted all future communications to be done via e-mail so it could be referenced in black and white. Ultimately, I decided to back out of the 1-year agreement, needed to sign a "Request for Discontinuation of Care" form, and ended up owing money.
Don't expect your monthly payments and number of visits to coincide, and don't bother asking the front desk if you are paid up as they will not know until an "audit" is done. I made the mistake of taking their word for it.
They propose a total cost for the "care plan" and divide it up into 12 equal monthly payments, and to quote them directly from an email, "because you are seen more frequently at the beginning of your care, if you end care early, it is very likely that you will still owe a balance." In my case, I was paying 100% out of pocket and my "care plan" was $177.82 a month, or $2133.84 for the year. Do not fall for the discount offered if you pay in full. When I cancelled, I still owed almost $60 after paying 6 months of $177.82. Re-evaluations also cost $50 each.
I would highly recommend communicating any important issues such as billing through e-mail so that you can look back on exactly what was said so there is no confusion or miscommunication. I'll never go to this type of "chiropractor" again.
I think they need to re-evaluate their business practices. read more