Rude Staff. Very poor customer service. The 16 and 14 year olds who were in charge turned my questions and efforts to solve a problem into hostility and then when the owner (their father) came in, he interrupted me and "fussed at me" publicly as my party guests were coming in. Disgusting tables, floors, bathrooms and bounce equipment. I would suggest going to the Tramooline Park in Greensboro where the staff are super friendly or to the bounce houses and glow in the dark putt putt at the Bowling alley.. The problem? I took a bday cake into the bounce house. I have been there when there has been cake and other food items in there When the 16 year old told me I couldn't have cake or presents in there I was surprised and told her I had seen others do it and that I didn't know that. I asked if the party room was available. She said yes it was available. I said "ok. I'll rent the party room". She told me no, that it had to be booked the Friday before. So I am standing there getting ready to have 6 kids come in for a bday party and they tell me I can't have cake in there AND that I can't rent the available party room and when I questioned it, they told me I had a "nasty attitude". The owner said he believed his three employees (two of whom are his children) over me and then proceeded to tell me I didn't have to have my party there at all (although 6 kids were going to arrive in 5 minutes). He continued to talk down to me as my guests arrived. I suggested that he put some notice up that they don't allow cake and presents in the bounce house area and he scoffed at me and said that he can't put up signs for every little thing and then in the next breath he told me I wasn't the first to bring in cake and I wouldn't be the last. Seems to me if It's happened numerous times in the past and you expect it to happen in the future, that it wasn't unreasonable for me to think it was ok or to suggest putting up a notice.
Rude Staff. Very poor customer service. The 16 and 14 year olds who were in charge turned my questions and efforts to solve a problem into hostility and then when the owner (their father) came in, he interrupted me and "fussed at me" publicly as my party guests were coming in. Disgusting tables, floors, bathrooms and bounce equipment. I would suggest going to the Tramooline Park in Greensboro where the staff are super friendly or to the bounce houses and glow in the dark putt putt at the Bowling alley.. The problem? I took a bday cake into the bounce house. I have been there when there has been cake and other food items in there When the 16 year old told me I couldn't have cake or presents in there I was surprised and told her I had seen others do it and that I didn't know that. I asked if the party room was available. She said yes it was available. I said "ok. I'll rent the party room". She told me no, that it had to be booked the Friday before. So I am standing there getting ready to have 6 kids come in for a bday party and they tell me I can't have cake in there AND that I can't rent the available party room and when I questioned it, they told me I had a "nasty attitude". The owner said he believed his three employees (two of whom are his children) over me and then proceeded to tell me I didn't have to have my party there at all (although 6 kids were going to arrive in 5 minutes). He continued to talk down to me as my guests arrived. I suggested that he put some notice up that they don't allow cake and presents in the bounce house area and he scoffed at me and said that he can't put up signs for every little thing and then in the next breath he told me I wasn't the first to bring in cake and I wouldn't be the last. Seems to me if It's happened numerous times in the past and you expect it to happen in the future, that it wasn't unreasonable for me to think it was ok or to suggest putting up a notice. read more